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Strategic Performance Framework - latest performance results for Finance

North Lanarkshire Council · 1 March 2023
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Page 1

North Lanarkshire Council
Report
Finance and Resources Committee 
Does this report require to be approved? ☒ Yes   ☐ No
Ref  EK / SL / GT Date 01/03/23 
Strategic Performance Framework - latest performance results for
Finance 
From  Elaine Kemp, Chief Officer (Finance)  
E-mail KempE@northlan.gov.uk Telephone 07939 280601 
Executive Summary
This report has been prepared in line with the Council’s Strategic Performance Framework
and enables progress against strategic priorities and day to day operations to be regularly
reported to service committees to support Elected Members in their role of monitoring and
scrutinising service performance. This can support the identification of areas requiring
further investigation or improvement. 
The report represents the six-monthly Performance Review for Financial Solutions across
a range of measures. The Service continues to deal with demand pressures and additional
workloads as a result of the lingering effects of the pandemic and cost-of-living support
payments, however performance continues to be strong across a number of areas
including Council Tax collection and administration of Benefits and Scottish Welfare Fund. 
There are, however, areas where performance is lower than expected, including with
Creditors processing times. The service has an action plan in place to improve service
resilience and performance. 
Recommendations
It is recommended that Committee: 
(1) Review the high-level performance overview presented in Appendix 1, and the
supporting data contained within the linked Excel spreadsheet, and identify where
further information is required to understand or investigate performance further. 
The Plan for North Lanarkshire
Priority  All priorities
Ambition statement (21) Continue to identify and access opportunities to leverage
additional resources to support our ambitions

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1. Background 
1.1 There are six inter-related strategic frameworks which are key
to assessing the success of The Plan for North Lanarkshire and
monitoring delivery towards achieving the overall vision by
ensuring each stage is appropriately planned, guided,
implemented, and governed.   
1.2 The six frameworks focus on ensuring a corporate one council
approach in respect of Policy, Governance, Performance, Self-
Evaluation, Project Management, and Demonstrating Improved Outcomes for
Communities.   
1.3 The Strategic Performance Framework comprises performance measurement at three
levels (as per the diagram on the right).  This aims to collectively provide an overview
of performance to help understand the impact of council activities on improving services
and outcomes for the people and communities of North Lanarkshire.  The measures in
this Framework allow for day to day activities, and progress towards achieving the long-
term vision set out in The Plan for North Lanarkshire, to be regularly monitored,
reported, assessed, and scrutinised.   
1.4 The Strategic Performance Framework is aligned to the Accounts Commission 
statutory direction which places a requirement on councils to report a range of
information in terms of (1) improving local services and outcomes, and (2)
demonstrating Best Value.  Key points of note in this respect are that the Accounts
Commission also expect to see: 
(a) A balance in reporting areas of improvement that have been achieved and not
achieved.
(b) Reporting that is undertaken in a timely manner.
(c) Easy access to performance information for all citizens and communities. 
1.5 A Performance Reporting Schedule supports the timely submission of a range of
performance information that facilitates Elected Members and senior management to
undertake regular performance reviews that inform scrutiny, challenge, and decision
making processes.  This Schedule, endorsed by the Audit and Scrutiny Panel in
February 2023, includes Chief Officer’s individual six monthly Performance Reviews at
Service Committees in line with the Strategic Performance Framework. 
1.6 This report therefore presents the Finance and Resources Committee with the latest
performance results for Finance for Members’ further review and scrutiny. 
2. Strategic Performance Framework 
Finance and Resources Committee responsibilities
2.1 In line with the terms of reference outlined in the Scheme of Administration, the Finance
and Resources Committee is responsible for monitoring and reviewing performance
information for the following Ambition Statements from The Plan for North Lanarkshire: 
21. Continue to identify and access opportunities to leverage additional resources
to support our ambitions 
2.2 The high-level performance overview in Appendix 1 presents Members with a summary
of the latest results for each performance indicator within the remit of the Chief Officer
(Finance).

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2.3 The information in Appendix 1 comprises the following: 
• An ideal direction arrow - this indicates whether a higher or lower figure is the
preferred direction of travel.   
• Measurement unit - for example whether the result is a %, a number, a unit cost
(in £), or a ratio.
• Performance results for the last four financial years (depending on availability of
data) along with the latest year’s target and corresponding RAG status (for
indicators where it is appropriate to set targets).   
• The most recent monthly or quarterly results, along with the corresponding target
and RAG status.  Note the inclusion of this information is dependent on the
measurement frequency of the indicator and availability of data as at the time of
reporting. 
• A trend graph - this captures the direction of travel achieved over the four financial
years and includes the most recent monthly or quarterly results where available.
• Comments - narrative summarising the current position and providing an
explanation for any significant variations in performance.  Where applicable, this
narrative also highlights the effect of the pandemic on service delivery, e.g. any
increase or decrease in the volume of transactions or enquiries processed. 
2.4 A large volume of data supports the high-level performance overview in Appendix 1. 
This is outlined in the latest performance results for Finance Excel spreadsheet
which is available through the following link for Members to carry out a deep dive and
review and scrutinise each performance indicator further.  The Menu on the second tab
of the spreadsheet contains built in hyperlinks that automatically take the user to a tab
for each performance indicator and therefore provides a useful navigation aid to review
the contents of the file.
• Latest performance results for Finance.xlsx 
Current context
2.5 Throughout 2022/23 the service is managing a number of pandemic and cost-of-living
related support measures initiated by the Council such as Fuel Hardship Grant to
potentially 14,000 eligible residents, Pensioner Fuel Grant to 8,692 eligible residents
and the North Lanarkshire Child Payment to the parents / carers of 12,450 eligible
children. In addition, the Service continues to administer payments such as the Self-
Isolation Support Grant and Scottish Child Payment Bridging Payment on behalf of the
Scottish Government. 
2.6 Following the end of the pandemic and the developing cost-of-living crisis, the Service
has experienced increased demand for service such as Scottish Welfare Fund and
other benefit applications. In addition, the insourcing of Culture and Leisure NL and the
pace of capital investment activity following the pandemic have both contributed to
increasing volumes of creditors payments. 
Recent performance highlights 
2.7 Council Tax collection – Despite the performance measure being linked to year end
performance, in-year reporting has highlighted an increased year to date collection rate
 A higher figure is better
 A lower figure is better
Key to RAG status 
Performance is on target and/or within acceptable thresholds 
Performance does not meet target and is outwith acceptable thresholds 
Performance surpasses the target and exceeds expectations

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compared to the same period during 2021/22. This is partially attributable to receipt of
funding in support of the Cost of Living Award. 
2.8 Benefits administration – average days to process both new claims and changes of
circumstances both remain low and well below the target number of days. 
2.9 Scottish Welfare Fund – total number of Crisis Grant applications has increased by
14% from the same period last year. Despite this the service continues to meet Scottish
Government guidance for decisions to be made within two working days. 
Areas of performance requiring improvement
2.10 There are two areas identified with a Red RAG status in Appendix 1. 
• Non domestic rates - % collected in the year highlights 93.68% for 2021/22 against
a target of 95.8%. This measures continues to be affected by the pandemic and
wider cost-of-living impacts. However, despite the year to date figure for 2022/23
only being 68.08% (9.9% lower than last year) there are encouraging signs. This
low year to date figure is largely attributable to later than anticipated payment of
rates charges from a number of public sector bodies, including the Council itself. If
these payments had been made when anticipated and in line with 2021/22 dates
the year to date performance would have been around 82% and shown an
improved position. 
• Payment of invoices - % paid within 30 calendar days of receipt shows a year to
date figure of 73.4% compared to 84.5% in 2021/22. The service has been pro-
actively managing the creditors position with more staff trained to ensure peak
demands can be met. In addition, the service continues to work with frontline
service areas to improve the accuracy of payment requests and reduce delays in
authorised invoices reaching the Creditors team. The service has an action plan in
place to ensure performance improves. 
Next steps
2.11 As noted in paragraph 1.5, the Strategic Performance Framework is supported by a 
Performance Reporting Schedule.  This sets out the arrangements for statutory, and 
Strategic Performance Framework reporting to committee.  In this respect the relevant 
committee can expect to receive the following in respect of Finance during 2023/24. 
Report Description Committee Committee
cycle
Revenues
and Benefits
update report 
This report provides an update on the
payment performance for council tax and
non-domestic rates and the administration of
welfare benefits and Council Tax Reduction
Scheme.
Finance and
Resources
Committee
Each cycle
Treasury
Management
annual
activity report 
This report fulfils the key requirements of the
council’s reporting procedures for Treasury
Management in accordance with the CIPFA
Code of Practice on Treasury Management
and the CIPFA Prudential Code for Capital
Finance in Local Authorities and reports on
the council’s performance in complying with
the mandatory prudential indicators.
Finance and
Resources
Committee
Cycle 3 in
2023
Financial
monitoring
report -
council
This report presents the council’s revenue
monitoring position for the General Fund
Account, Housing Revenue Account, and
Adult Health and Social Care.
Finance and
Resources
Committee
Each cycle

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summary
(revenue) 
Financial
monitoring
report -
council
summary
(capital) 
This report presents the council’s capital
monitoring position for the council’s capital
programmes, including general services,
housing revenue account, City Deal, etc.
Finance and
Resources
Committee
Each cycle
Financial
monitoring -
savings 
This report provides an update on the
achievement of the three-year financial
savings targets and progress in
implementing one-off investment priorities.
Finance and
Resources
Committee
Each cycle
Annual
accounts
(audited) 
The Local Authority Accounts (Scotland)
Regulations 2014 require the council to
prepare an annual Statement of Accounts in
accordance with proper accounting practices.
These regulations also required that, as
committee of the authority whose remit
includes audit or governance functions, the
Audit and Scrutiny Panel meet to consider
the audited annual accounts with the aim to
approve these for signature no later than
30th September, and to publish these by
31st October immediately following the
financial year to which they relate.  The Local
Authority Accounts (Scotland) Regulations
2014 require the council to prepare an
annual Statement of Accounts in accordance
with proper accounting practices. These
regulations also required that, as committee
of the authority whose remit includes audit or
governance functions, the Audit and Scrutiny
Panel meet to consider the audited annual
accounts with the aim to approve these for
signature no later than 30th September, and
to publish these by 31st October immediately
following the financial year to which they
relate.
Audit and
Scrutiny
Panel
Cycle 2 in
2023
(unaudited
accounts)
Cycle 3 in
2023
(audited
accounts) 
3. Measures of success 
3.1  Measures of success include:
• Regular oversight and monitoring of performance across the organisation to gain
assurances in terms of governance and accountability. 
• Regular review and challenge processes to scrutinise the performance of the
council to ensure effective use of resources and that resources are directed in
accordance with agreed policy and according to priorities, while ensuring sound
decision making and clear accountability for the use of resources in achieving
improved outcomes for service users and the local community. 
• Performance monitoring, management, and reporting arrangements that support
the demonstration of improved performance in local services and outcomes, and
the delivery of Best Value.

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4. Supporting documentation 
4.1 Appendix 1 -  High-level performance overview 
Elaine Kemp
Chief Officer (Finance)

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5. Impacts 
5.1 Public Sector Equality Duty and Fairer Scotland Duty 
Does the report contain information that has an impact as a result of the Public
Sector Equality Duty and/or Fairer Scotland Duty? 
Yes ☐ No ☒ 
If Yes, please provide a brief summary of the impact?   
If Yes, has an assessment been carried out and published on the council’s
website? https://www.northlanarkshire.gov.uk/your-community/equalities/equality-
and-fairer-scotland-duty-impact-assessments 
Yes ☐ No ☐
5.2 Financial impact 
Does the report contain any financial impacts? 
Yes ☐ No ☒ 
If Yes, have all relevant financial impacts have been discussed and agreed with
Finance? 
Yes ☐ No ☐ 
If Yes, please provide a brief summary of the impact? 
5.3 HR policy impact 
Does the report contain any HR policy or procedure impacts? 
Yes ☐ No ☒ 
If Yes, have all relevant HR impacts have been discussed and agreed with People
Resources? 
Yes ☐ No ☐ 
If Yes, please provide a brief summary of the impact? 
5.4 Legal impact 
Does the report contain any legal impacts (such as general legal matters, statutory
considerations (including employment law considerations), or new legislation)? 
Yes ☐ No ☒ 
If Yes, have all relevant legal impacts have been discussed and agreed with Legal
and Democratic? 
Yes ☐ No ☐ 
If Yes, please provide a brief summary of the impact? 
5.5 Data protection impact 
Does the report / project / practice contain or involve the processing of personal
data?   
Yes ☐ No ☒ 
If Yes, is the processing of this personal data likely to result in a high risk to the
data subject? 
Yes ☐ No ☐ 
If Yes, has a Data Protection Impact Assessment (DPIA) been carried out and e-
mailed to dataprotection@northlan.gov.uk 
Yes ☐ No ☐
5.6 Technology / Digital impact 
Does the report contain information that has an impact on either technology, digital
transformation, service redesign / business change processes, data management,
or connectivity / broadband / Wi-Fi? 
Yes ☐ No ☒ 
If Yes, please provide a brief summary of the impact?

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Where the impact identifies a requirement for significant technology change, has
an assessment been carried out (or is scheduled to be carried out) by the
Enterprise Architecture Governance Group (EAGG)? 
Yes ☐ No ☐
5.7 Environmental / Carbon impact 
Does the report / project / practice contain information that has an impact on any
environmental or carbon matters? 
Yes ☐ No ☒ 
If Yes, please provide a brief summary of the impact? 
5.8 Communications impact 
Does the report contain any information that has an impact on the council’s
communications activities? 
Yes ☐ No ☒ 
If Yes, please provide a brief summary of the impact? 
5.9 Risk impact 
Is there a risk impact? 
Yes ☐ No ☒ 
If Yes, please provide a brief summary of the key risks and potential impacts,
highlighting where the risk(s) are assessed and recorded (e.g. Corporate or
Service or Project Risk Registers), and how they are managed? 
5.10 Armed Forces Covenant Duty 
Does the report require to take due regard of the Armed Forces Covenant Duty (i.e.
does it relate to healthcare, housing, or education services for in-Service or ex-
Service personnel, or their families, or widow(er)s)? 
Yes ☐ No ☒ 
If Yes, please provide a brief summary of the provision which has been made to
ensure there has been appropriate consideration of the particular needs of the
Armed Forces community to make sure that they do not face disadvantage
compared to other citizens in the provision of public services.

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Appendix 1
Finance
High-level performance overview - as at January 2023 
Indicator id ideal
direction
unit of
measureme
nt
2018/19 2019/20 2020/21 2021/22 2021/22
target
2021/22 RAG
status 2022/23 ytd 2022/23
target 2022/23 RAG status trend comments
Statutory financial reports - %
completed by deadline date i099
higher
figure is
better
% 100.0 100.0 100.0 100.0 100.0 green only measured
annually 100.0 All statutory financial reports continued to be completed by the deadline date.
Treasury - % of prudential
indicators complied with i100
higher
figure is
better
% 100.0 100.0 100.0 100.0 100.0 green only measured
annually 100.0 The council continues to achieve 100% compliance with the suite of prudential
indicators.
Accounts - cost of closure of
accounts as a % of gross
expenditure
i095
lower
figure is
better
% 0.021 0.019 0.019 0.016 0.030 blue only measured
annually 0.030
There has been an increase in Gross Expenditure in the Annual Accounts
compaired from prior year coupled with a decrease in cost of completion due
to staffing restructure, working from home, and change in methodology of
overhead allocation due to changes in internal recharges.
Accounts - % variation between
forecast outturn and actual
outturn
i096
ideal
direction
is as
close to
zero as
possible
% -0.837 -0.157 0.029 -0.776 0.000 green only measured
annually 0.000
Increased year end underspend linked to the reprofiling of loan charges
conducted as the service closed down the 2021/22 annual accounts. This
created a one-off benefit that wasn't previously included within the projected
outturn position and was fully explained within the management commentary
of the statutory annual accounts.
Council tax - % of income due
from council tax collected in the
year
Pi119
higher
figure is
better
% 94.08 94.08 93.32 94.61 95.0 green 83.10 95.0
The figures for this
indicator accumulate
during the year; it is
only at the year end
that the YTD figure is
comparable to the
target
Council tax collection rates as at the end of 2021/22 (94.61%) show an
increase from previous years.  It is worth noting that the total council tax
collected also increased - from £121.8m in 2020/21 to £125.9m in 2021/22.  
Council tax collected as at end of December 2022 (83.10%) exceeds collection
rates for the same period in the previous three years (82.44% as at December
2020, 80.99% as at December 2021, and 82.19% as at December 2019).
Council tax collection - cost of
collecting council tax per
dwelling
i093
lower
figure is
better
£ 6.37 6.65 8.65 7.90 10.50 blue only measured
annually 10.50
The cost of collecting council tax per dwelling increased in 2020/21 following a
reduction in intevention income linked the Covid-19 (reduced income
increases the net cost). However, the outcome for 2020/21 was still an
improvement on target. 
Costs have improved in 2021/22, decreasing to £7.90 per dwelling; this
reflects a reduction in the overall cost of collecting council tax combined with
an increase in the number of domestic properties liable for council tax from
157,998 in 2020/21 to 159,003 in 2021/22.
90.0
92.0
94.0
96.0
98.0
100.0
2018/19 2019/20 2020/21 2021/22
90.0
92.0
94.0
96.0
98.0
100.0
2018/19 2019/20 2020/21 2021/22
0.00
0.01
0.02
0.03
2018/19 2019/20 2020/21 2021/22
-1.00
-0.50
0.00
0.50
1.00
2018/19 2019/20 2020/21 2021/22
80.0
85.0
90.0
95.0
100.0
2018/19 2019/20 2020/21 2021/22
4.0
6.0
8.0
10.0
2018/19 2019/20 2020/21 2021/22

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Indicator id ideal
direction
unit of
measureme
nt
2018/19 2019/20 2020/21 2021/22 2021/22
target
2021/22 RAG
status 2022/23 ytd 2022/23
target 2022/23 RAG status trend comments
Council tax - % payers opting to
pay by direct debit i115
higher
figure is
better
% 55.3 55.9 57.5 59.2 54.0 blue only measured
annually 54.00
The volume of council tax payers signing up to direct debits continues to show
a year on year increase in line with the council's digital ambitions.
Over the period of the data provided the number of council tax payers paying
by direct debit has increased by almost 22% from 77,154 in 2015/16 to 94,034
in 2021/22.
Non domestic rates - % collected
in the year Pi120
higher
figure is
better
% 96.30 96.12 92.65 93.68 95.8 red 68.08 95.8
The figures for this
indicator accumulate
during the year; it is
only at the year end
that the YTD figure is
comparable to the
target
Non domestic rates collection rates as at the end of 2021/22 (93.68%) show
an increase from the previous year (92.65%), but this is still showing signs of
being impacted by the pandemic as the levels of income received and the
level of income due for 2020/21 and 2021/22 remains lower than pre
pandemic levels.  During 2022/23 68.08% collection rates as at December
2022 is lower than the same month in previous years but is reflective of the
timing of payments from public sector bodies, including from the council itself
(payments made in Q4 rather than Q3). 
Payment of invoices, council
wide - % paid within 30 calendar
days of receipt
i094
higher
figure is
better
% 89.9 84.2 82.5 84.2 96.0 red 73.4 96.0
Council performance in processing invoices in 30 days dipped in 2019/20 as
the service was required to support a number of other priorities such as
improving Purchase to Pay processes, introduction of electronic invoicing, the
introduction / maintenance of Purchase Cards and the initial impact of the
pandemic. Results during 2020/21 reflect the impact of the move to large
scale working from home (with a number of suppliers continuing to send
paper invoices). The service continues to work with administrators and
authorisers across the council to reduce the time taken for invoices to reach
the Creditors team.  Performance for 2021/22 (84.5%) started to show
improvement in performance compared to previous years, although year to
date figures in 2022/23 (73.4%) has dipped - the service continues to pro-
actively manage creditors processing and following the Financial Solutions
restructure from April 2022 there is greater resilience and capacity within the
team which will improve the time taken for invoices to be paid.
Benefits administration - gross
cost per case for housing
benefits and council tax
reduction
i039
lower
figure is
better
£ 30.54 12.48 18.09 23.42 27.50 blue only measured
annually 27.50
Recent costs of processing claims continues to be significantly below
historical levels. The increased value of claims during 2021/22 - combined
with a decreased volume of claims - has had an impact on the overall costs
per case, but the indicator remains significantly below target.
80.0
85.0
90.0
95.0
100.0
2018/19 2019/20 2020/21 2021/22
60.0
70.0
80.0
90.0
100.0
2018/19 2019/20 2020/21 2021/22 2022/23 ytd
40.0
60.0
80.0
100.0
2018/19 2019/20 2020/21 2021/22
0.0
10.0
20.0
30.0
40.0
2018/19 2019/20 2020/21 2021/22

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Indicator id ideal
direction
unit of
measureme
nt
2018/19 2019/20 2020/21 2021/22 2021/22
target
2021/22 RAG
status 2022/23 ytd 2022/23
target 2022/23 RAG status trend comments
Benefits administration - average
days to process new claims Pi062
lower
figure is
better
number 24.6 16.8 15.0 13.2 21.0 blue
annual indicator
measures average
days taken for
processing; volume of
transactions is
monitored monthly
21.0
The volume of new claims for housing benefit processed in 2021/22 was
1,627, a decrease from 1,948 in 2020/21 and 1,776 in 2019/20. 
In 2022/23 to date, the volume of new claims for housing benefit (1,561) is
similar to same period in 2021/22 (1,572) but higher than 2020/21 (1,332) and
2019/20 (1,300).
The volume of new claims for the council tax reduction scheme processed in
2021/22 was 6,623, a decrease from 9,985 in 2020/11 and 6,976 in 2019/20.
In 2022/23 to date, the volume of new claims for housing benefit (5,119) is
higher than the same period in 2021/22 (4,965), but lower than 2020/21
(7,963) and 2019/20 (6,298).
The change in the volume of new claims for both housing benefit and the
council tax reduction scheme has not had a significant impact on processing
times which remain low and well below target.
Benefits administration - average
days to process claims for
changes of circumstances
Pi063
lower
figure is
better
number 7.4 4.7 4.3 4.1 7.0 blue
annual indicator
measures average
days taken for
processing; volume of
transactions is
monitored monthly
7.0
The volume of claims for changes of circumstances in housing benefit
processed in 2021/22 was 38,338, a decrease from 39,649 in 2020/21 and
47,871 in 2019/20. 
In 2022/23 to date, the volume of claims for changes of circumstances in
housing benefit (15,925) is lower than the same period in 2021/22 (19,981),
2020/21 (17,998), and 2019/20 (21,257).
The volume of claims for changes of circumstances in the council tax
reduction scheme processed in 2021/22 was 133,408, higher than 129,643 in
2020/11 and 86,991 in 2019/20.
In 2022/23 to date, the volume of claims for changes of circumstances in
housing benefit (60,618) is lower than the same period in 2021/22 (94,393),
2020/21 (83,963) and 2019/20 (46,649).
The change in the volume of claims for changes of circumstances for both
housing benefit and the council tax reduction scheme has not had a
significant impact on processing times which remain low and well below
target.
Scottish Welfare Fund crisis
grants - % decisions made within
one day
CORP9
higher
figure is
better
% 97.5 100.0 94.8 93.0 n/a only measured
annually n/a
These four measures have newly been introduced into the Local Government
Benchmarking Framework (LGBF) by the Improvement Service as they aim to
provide useful and timely insight on policy critical issues such as vulnerability,
poverty, and inequality and which will be increasingly important considering
the impact of the cost of living.  National comparisons will be available at the
end of March 2023; at this time the council's performance will be reviewed and
appropriate context added.
Scottish Welfare Fund
community care grants - %
decisions made within 15 days
CORP10
higher
figure is
better
% 94.8 99.0 88.5 89.8 n/a only measured
annually n/a
These four measures have newly been introduced into the Local Government
Benchmarking Framework (LGBF) by the Improvement Service as they aim to
provide useful and timely insight on policy critical issues such as vulnerability,
poverty, and inequality and which will be increasingly important considering
the impact of the cost of living.  National comparisons will be available at the
end of March 2023; at this time the council's performance will be reviewed and
appropriate context added.
Scottish Welfare Fund - % of
budget spent CORP11
higher
figure is
better
% 100.7 102.0 66.1 103.2 n/a only measured
annually n/a
These four measures have newly been introduced into the Local Government
Benchmarking Framework (LGBF) by the Improvement Service as they aim to
provide useful and timely insight on policy critical issues such as vulnerability,
poverty, and inequality and which will be increasingly important considering
the impact of the cost of living.  National comparisons will be available at the
end of March 2023; at this time the council's performance will be reviewed and
appropriate context added.
Discretionary housing payments -
% of funding spent CORP12
higher
figure is
better
% 110.0 111.7 111.2 104.3 n/a only measured
annually n/a
These four measures have newly been introduced into the Local Government
Benchmarking Framework (LGBF) by the Improvement Service as they aim to
provide useful and timely insight on policy critical issues such as vulnerability,
poverty, and inequality and which will be increasingly important considering
the impact of the cost of living.  National comparisons will be available at the
end of March 2023; at this time the council's performance will be reviewed and
appropriate context added.
0.0
5.0
10.0
15.0
20.0
25.0
30.0
2018/19 2019/20 2020/21 2021/22
0.0
5.0
10.0
15.0
20.0
2018/19 2019/20 2020/21 2021/22
80.0
85.0
90.0
95.0
100.0
2018/19 2019/20 2020/21 2021/22
80.0
85.0
90.0
95.0
100.0
2018/19 2019/20 2020/21 2021/22
60.0
80.0
100.0
120.0
2018/19 2019/20 2020/21 2021/22
60.0
80.0
100.0
120.0
2018/19 2019/20 2020/21 2021/22

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Indicator id ideal
direction
unit of
measureme
nt
2018/19 2019/20 2020/21 2021/22 2021/22
target
2021/22 RAG
status 2022/23 ytd 2022/23
target 2022/23 RAG status trend comments
Scottish Welfare Fund
community care grant - number
of applications received
i120a number
2019/20 =
4,213
YTD @
Oct 2019 =
2,643
2020/21 =
4,696
YTD @
Oct 2020 =
2,147
2021/22 =
6,417
YTD @
Oct 2021 =
3,770
n/a 2022/23 YTD @
Oct 2022 = 3,621 n/a
Graph shows YTD comparisons @ Oct each year
Year to date figures in 2022/23 (as at October 2022) show the council
received 3,621 applications for community care grants - this is lower than the
same period in 2021/221 (3,770 applications) but higher than 2020/21 (2,147)
and 2019/20 (2,643). 
Scottish Welfare Fund
community care grant - council
spend
i120b £
2019/20 =
£1.63m
YTD @
Oct 2019 =
£1.05m
2020/21 =
£1.78m
YTD @
Oct 2020 =
£0.85m
2021/22 =
£2.83m
YTD @
Oct 2021 =
£1.75m
n/a
2022/23 YTD @
Oct 2022 =
£1.59m
n/a
Graph shows YTD comparisons @ Oct each year
As can be seen from the trend line in the graph, council spend in respect of
community care grants mirrors the increased volume of applications and
reflects the maintenance of a Medium priority level for evaluating applications
through the financial year.
Scottish Welfare Fund crisis
grant - number of applications
received
i121a number
2019/20 =
15,795
YTD @
Oct 2019 =
9,363
2020/21 =
15,965
YTD @
Oct 2020 =
8,632
2021/22 =
18,233
YTD @
Oct 2021 =
9,594
n/a 2022/23 YTD @
Oct 2022 = 10,957 n/a
Graph shows YTD comparisons @ Oct each year
Year to date figures in 2022/23 (as at October 2022) show the council
received 10,957 applications for crisis grants - this is higher than the same
period in 2021/22 (9,594 applications), 2020/21 (8,632), and 2019/20 (9,363). 
Scottish Welfare Fund crisis
grant - council spend i121b £
2019/20 =
£0.98m
YTD @
Oct 2019 =
£0.62m
2020/21 =
£1.04m
YTD @
Oct 2020 =
£0.56m
2021/22 =
£1.38m
YTD @
Oct 2021 =
£0.72m
n/a
2022/23 YTD @
Oct 2022 =
£0.87m
n/a
Graph shows YTD comparisons @ Oct each year
As can be seen from the trend line in the graph, council spend in respect of
crisis grants mirrors the increased volume of applications and reflects the
maintenance of a Medium priority level for evaluating applications through the
financial year.
Discretionary housing payments -
number of applications i122a number
2018/19 =
9,735
YTD @
Oct 2018 =
8,696
2019/20 =
10,122
YTD @
Oct 2019 =
8,999
2020/21 =
10,804
YTD @
Oct 2020 =
9,091
2021/22 =
10,861
YTD @
Oct 2021 =
9,670
n/a 2022/23 YTD @
Oct 2022 = 9,691 n/a
Graph shows YTD comparisons @ Oct each year
Year to date figures in 2022/23 (as at October 2022) show the council
received 9,691 applications for discretionary housing payments - this is higher
than the same period in 2021/22 (9,670), 2020/21 (9,091), 2019/20 (8,999),
and 2018/19 (8,696). 
Discretionary housing payments -
value of awards i122b £
2018/19 =
£4.5m
YTD @
Oct 2019 =
£4.1m
2019/20 =
£5.07m
YTD @
Oct 2019 =
£4.61m
2020/21 =
£6.01m
YTD @
Oct 2020 =
£5.13m
2021/22 =
£6.19m
YTD @
Oct 2021 =
£5.72m
n/a
2022/23 YTD @
Oct 2022 =
£5.86m
n/a
Graph shows YTD comparisons @ Oct each year
Council spend in this respect mirrors the increased volume of applications.
0
1,000
2,000
3,000
4,000
2019/20 2020/21 2021/22 2022/23
0
3000
6000
9000
12000
2018/19 2019/20 2020/21 2021/22
0
500,000
1,000,000
1,500,000
2,000,000
2019/20 2020/21 2021/22 2022/23
0
3000
6000
9000
12000
2018/19 2019/20 2020/21 2021/22 2022/23
0
500,000
1,000,000
1,500,000
2019/20 2020/21 2020/21 2021/22 2021/22
0
2,000,000
4,000,000
6,000,000
8,000,000
2018/19 2019/20 2019/20 2020/21 2021/22