Agenda Document Pack - Police and Fire and Rescue Committee - 18/11/2024
North Ayrshire Council · 18 November 2024
Back to Police and Fire and Rescue Committee — 18 November 2024 and its agenda
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North Ayrshire Council, Cunninghame House, Irvine KA12 8EE Police and Fire and Rescue Committee A Meeting of the Police and Fire and Rescue Committee of North Ayrshire Council will be held in the Council Chambers, Ground Floor, Cunninghame House, Irvine, KA12 8EE on Monday, 18 November 2024 at 14:00 to consider the undernoted business. Meeting Arrangements - Hybrid Meetings This meeting will be held on a predominantly physical basis but with provision, by prior notification, for remote attendance by Elected Members in accordance with the provisions of the Local Government (Scotland) Act 2003. Where possible, the meeting will be live-streamed and available to view at https://north-ayrshire.public- i.tv/core/portal/home. 1 Declarations of Interest Members are requested to give notice of any declarations of interest in respect of items of business on the Agenda. 2 Minutes The accuracy of the Minutes of the meeting held on 19 August 2024 will be confirmed and the Minutes signed in accordance with Paragraph 7 (1) of Schedule 7 of the Local Government (Scotland) Act 1973 (copy enclosed). 3 Scottish Fire and Rescue Service Performance and Service Update Submit report by the Scottish Fire and Rescue Service on performance in relation to the North Ayrshire Local Fire and Rescue Plan (copy enclosed). 4 Police Scotland Performance Update Submit report by Police Scotland on performance in relation to the North Ayrshire Local Policing Plan (copy enclosed) 1
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North Ayrshire Council, Cunninghame House, Irvine KA12 8EE 5 Urgent Items Any other items which the Chair considers to be urgent. Webcasting Please note: this meeting may be filmed/recorded/live-streamed to the Council's internet site and available to view at https://north- ayrshire.public-i.tv/core/portal/home, where it will be capable of repeated viewing. At the start of the meeting, the Provost/Chair will confirm if all or part of the meeting is being filmed/recorded/live-streamed. You should be aware that the Council is a Data Controller under the Data Protection Act 2018. Data collected during the webcast will be retained in accordance with the Council’s published policy, including, but not limited to, for the purpose of keeping historical records and making those records available via the Council’s internet site. Generally, the press and public will not be filmed. However, by entering the Council Chambers and using the press or public seating area, you acknowledge that you may be filmed and that any information pertaining to you contained in the video and oral recording of the meeting will be used for webcasting or training purposes and for the purpose of keeping historical records and making those records available to the public. In making this use of your information the Council is processing data which is necessary for the performance of a task carried out in the public interest. If you have any queries regarding this and, in particular, if you believe that use and/or storage of any particular information would cause, or be likely to cause, substantial damage or distress to any individual, please contact dataprotectionofficer@north-ayrshire.gov.uk 2
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North Ayrshire Council, Cunninghame House, Irvine KA12 8EE Police and Fire and Rescue Committee Sederunt Donald Reid (Chair) Stewart Ferguson (Vice-Chair) Scott Davidson Amanda Kerr Jean McClung Davina McTiernan Donald L. Reid Angela Stephen John Sweeney Chair: Apologies: Attending: 3
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Police and Fire and Rescue Committee 19 August 2024 At a Meeting of the Police and Fire and Rescue Committee of North Ayrshire Council at 2.00 p.m. involving a combination of participation by remote electronic means and physical attendance within the Council Chambers, Irvine. Present (Physical Participation) Donald Reid, Jean McClung and Davina McTiernan. Present (Remote Attendance) Scott Davidson and Donald L. Reid. In Attendance R. Lynch, Senior Manager and C. Cochrane, Solicitor (Legal Services) and C. Stewart and S. Wilson, Committee Services Officers (Corporate Services). Also In Attendance Chief Superintendent R. Higgins and Chief Inspector F. Normansell (Police Scotland); and Area Commander I. McMeekin, Watch Commander W. McSkimming and C. McKenna (Scottish Fire and Rescue Service). Chair Councillor Donald Reid in the Chair. Apologies Angela Stephen and John Sweeney. 1. Declarations of Interest There were no declarations of interest by Members in terms of Standing Order 11 and Section 5 of the Code of Conduct for Councillors. 2. Minutes The Minutes of the Meeting of the Police and Fire and Rescue Committee held on 10 June 2024 were confirmed and the Minutes signed in accordance with Paragraph 7 (1) of Schedule 7 of the Local Government (Scotland) Act 1973. A further update on the Firework Control Zones report, approved by Cabinet on 4 June 2024, was given to the Committee by the Solicitor (Legal Services). The Solicitor also provided an update on Council’s decision on 26 June 2024 to adopt a new policy banning bonfires on Council owned and operated land without permission. 3. Scottish Fire and Rescue Service Performance and Service Update Submitted report by the Scottish Fire and Rescue Service (SFRS) which provided statistical information on progress against the North Ayrshire Local Fire and Rescue Plan for the period 1 April 2024 – 30 June 2024. The report provided an Agenda Item 2 5
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analysis of the performance across six indicators, using the rolling three-year average as a basis of measuring performance, together with a summary of priorities and current activity. Additional contextual information was provided by Area Commander McMeekin and Watch Commander William McSkimming. Noted. 4. Police Scotland Performance Update Submitted report by Police Scotland on performance in relation to the North Ayrshire Local Policing Plan for the period 1 April 2024 – 30 June 2024. A summary of current local policing plan priorities was also detailed. Additional contextual information was provided by Chief Superintendent Higgins and Chief Inspector Normansell. Police Scotland also provided an update on their response to “Car Cruise” events which were held at Irvine Beach Park on the 26th May and 28th July 2024. Noted. 5. Urgent Items There were no urgent items. The meeting ended at 3:55 p.m. 6
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Page | 1 Scottish Fire and Rescue Service Police & Fire and Rescue Committee – 18 November 2024 Subject Performance Report and Service updates Purpose To advise members of the Police and Fire Committee as to progress against North Ayrshire’s Local Fire and Rescue Plan and to provide committee members with other key Fire and Rescue Service updates Recommendation For members to note the information contained within this report 1. Introduction 1.1 The Scottish Fire and Rescue Service (SFRS) is legally obliged to produce Local Fire and Rescue Plans for all thirty-two local authorities across Scotland. The Local Fire and Rescue Plan for North Ayrshire was developed and, following a public consultation, was presented to North Ayrshire Council for formal approval. 1.2 All progress against the priorities contained within the previously mentioned document is now subject to monitoring by North Ayrshire Council’s the Police & Fire and Rescue Committee. 2. Performance Summary 2.1 An analysis of operational responses within North Ayrshire for 1 April to 30 September 2024 identified a 14% decrease in activity levels across the local authority when compared to the previous year. A further review of the rolling three years average indicated a 6.6% decrease in overall operational activity. 2.2 In reviewing operational activity on a broader level, false alarms accounted for 53.2% of operational demand within North Ayrshire, with fire related and special service activity accounting for 30 and 16.8% respectively. 2.3 For the period 1 April to 30 September 2024, overall progress is being monitored across six indicators, using the three-year rolling average as a basis of measuring performance. Year on year and rolling three-year average figures are also used to review short- and long-term changes in demand and trends. 2.4 Using the defined approach in Section 23, review of performance against these six indicators identified four are below and two are above and the three-year average. 2.5 Further analysis of this performance is provided within the associated performance report (Appendix A). Agenda Item 3 7
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Page | 2 3. SFRS Updates 3.1 The SFRS has partnered with Ayrshire College as the accrediting body for its national FireSkills programme. This collaborative initiative is designed to support young people aged 12-18 by offering essential life and employability skills, such as leadership, teamwork, communication, and problem-solving, through the delivery of FireSkills courses at local community fire stations. As part of this partnership, Ayrshire College will award all successful participants the SCQF Level 4 Employability Award. It is estimated that more than 400 young people across Scotland will benefit annually from this partnership arrangement. 3.2 The SFRS is commencing its process to review the current Strategic Plan. This process will involve a public consultation to ensure a wide range of input from stakeholders. A new Strategic Plan will be published next year based on the outcomes of this review. Following the publication of the new Strategic Plan, a review of all Local Fire and Rescue Plans will be initiated to ensure alignment with the revised national strategic objectives and local priorities. 3.3 The SFRS continues to work in partnership with members of the Ayrshire Local Resilience Partnership to address the lessons identified from the battery recycling centre fire in Kilwinning. A joint presentation on this matter will be delivered to elected members on Monday 16 December 2024, at Cunninghame House in Irvine. 4. Proposal It is proposed that members of the Police & Fire and Rescue Committee: a) Note the contents of the performance summary and associated report for the period 1st April to 30th September 2024. b) Note the SFRS updates. 5. Implications 5.1 No implications have been identified at this time in respect of service delivery within North Ayrshire. 6. Conclusion 6.1 Fire and rescue service activity is subject to regular monitoring and review and the local fire and rescue plan priorities identified within the Local Fire and Rescue Plan forms part of this reporting process. 6.2 Members of the Police & Fire and Rescue Committee will be kept up to date as to progress against the Local Fire and Rescue Plan and to any future fire and rescue service updates as they arise. 8
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Page | 3 Area Commander Ian McMeekin Local Senior Officer East Ayrshire, North Ayrshire and South Ayrshire Scottish Fire and Rescue Service For further information please contact Area Commander Ian McMeekin 01294 606811 9
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North Ayrshire Performance Report 1st April 2024 - 30th September 2024 10
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North Ayrshire Performance Report Table of Contents Local Fire and Rescue Service Plan Priorities 3 North Ayrshire Activity Summary 4 Domestic Safety - Accidental Dwelling Fires 5 Domestic Safety - Accidental Dwelling Fire Casualties 6 Unintentional Injury and Harm 7 Deliberate Fire Setting 8 Non-Domestic Fire Safety 9 Unwanted Fire Alarm Signals 10 Prevention &Protection 11 Retained Duty System 11 Glossary of Terms 12 Scottish Fire and Rescue Service | North Ayrshire Performance Report 2 11
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7 0 2 17 1 8 0 0 2 1 0 6 8 1 10 17 0 28 3 2 3 14 0 5 4 0 2 24 3 12 10 0 1 54 6 44 6 1 14 30 2 11 6 1 8 12 3 16 14 0 6 84 3 28 58 5 48 253 18 158 0% 400% 7% -6% -25% -45% -9% -33% 7% -25% 6% -16% -4% 11% 3% -9% -9% -11% Local Fire and Rescue Service Plan Priorities Irvine West Kilwinning Accidental Dwelling Fires Accidental Dwelling Fire Casualties Unintentional Injury and Harm Deliberate Fire Setting Non-Domestic Fire Safety Unwanted Fire Alarm Signals Ardrossan Arran Garnock Valley Irvine East Irvine South 5 Year Average Change North Coast Saltcoats and Stevenston Total Incidents Year on Year Change 3 Year Average Change The Local Fire and Rescue Service Plan has been developed to set out the priorities and objectives withinNorthAyrshire and allows our local authority partners to scrutinise the performance outcomes of these priorities. We will continue to work closely with our partners in North Ayrshire to ensure we are all “Working Together for a Safer Scotland” through targeting risks to our communities at a local level. The plan has been developed to complement key partnership activity embedded across North Ayrshire'sCommunity Planning Partnership. Through effective and co-ordintated partnership working we will seek to deliver continuous improvement in our performance and effective service delivery in our area of operations. The Local Fire and Rescue Plan for North Ayrshire identified six areas for demand reduction and is subject to regular monitoring and reporting through the Police & Fire and Rescue Committee. A summary of the priorities and current activity is detailed below with further detail and analysis contained within this performance report. About the statistics within this report The activity totals and other statistics quoted within this report are published in the interests of transparency and openness. They are provisional in nature and subject to change as a result of ongoing quality assurance and review. Because all statistics quoted are provisional there may be a difference in the period totals quoted in our reports after local publication which result from revisions or additions to the data in our systems. The Scottish Government publishes official statistics each year which allow for comparisons to be made over longer periods of time. Activity levels have reduced by more than 5% Activity levels have reduced by up to 5% Activity levels have increased overall Scottish Fire and Rescue Service | North Ayrshire Performance Report 3 12
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North Ayrshire Delivery Activity Summary Hour (am) Total Hour (pm) Total Midnight 5 Mid-day 21 1am 12 1pm 27 2am 8 2pm 19 3am 8 3pm 30 4am 13 4pm 18 5am 5 5pm 31 6am 6 6pm 36 7am 12 7pm 29 8am 20 8pm 36 9am 18 9pm 20 10am 27 10pm 24 11am 9 11pm 12 29% 15% 56% 30% 17% 53% Fires Special Services False Alarms Incidents by Classification Annual Ratio 3 Year Ratio 31.55% 14.08% 11.90% 9.19% 7.15% 6.17% 4.59% 2.03% 1.88% 1.66% 1.28% 1.20% 1.05% 1.05% 0.83% False Alarm (Dwelling) Outdoor Fire False Alarm (UFAS) False Alarm (Good Intent) Refuse Fire Special Service - Effecting… Dwelling Fire Special Service - RTC Other Building Fire Special Service - Assist other… Special Service - No action (not… Other Primary Fire Special Service - Flooding Vehicle Fire Special Service - Medical… Top 15 Incident Types by % of Total Incidents 399 fires primary & secondary special services 223 false alarms 706 -21% totalnumber of incidents 1,328 -14% -6% fire casualties 5 400% non-fire casualties 48 0% 7% 01 02 03 04 05 06 07 08 09 10 11121314 15 16 17 18 19 20 21 22 23 00 Activityby Time of Day 57.49%RDS availability Home Fire Safety Visits Carried Out 631 Fire Safety Audits Carried Out 270 Scottish Fire and Rescue Service | North Ayrshire Performance Report 4 13
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0% -9% -4% Main Source of Ignition Year on Year 3 Year Average 5 Year Average Domestic Safety - Accidental Dwelling Fires Domesti 70 65 75 50 58 58 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 Performance Summary AccidentalDwelling Fires to Date Detection Present 41% 92% Detection Actuated Calls Made via Linked Alarms 19% Automatic Detection & Actuation 7 0 8 3 4 10 6 6 14 Ardrossan Arran Garnock Valley Irvine East Irvine Sout Irvine West Kilwinning North Coast Saltcoats and Stevenston 6.1 0.0 6.3 2.7 2.6 7.5 3.5 3.7 10.6 Ardrossan Arran Garnock Valley Irvine East Irvine Sout Irvine West Kilwinning North Coast Saltcoats and Stevenston Incidents Per 10,000 Population - North Ayrshire Human Factors Accidental Dwelling Fires by Ward Area Alcohol/DrugImpairment Distraction Incidents Per 10,000 Population - Ayrshire 0.9 4.3 1.9 2.4 East Ayrshire North Ayrshire South Ayrshire Ayrshire Severity of Accidental Dwelling Fires No Firefighting Action Direct Firefighting 55% 22% 69% 9% 10% 7% 0% 2% 0% 2% Not applicable Item 1st ignited Room of origin Floor of origin Limited to 2 floors More than 2 floors Whole building Whole Roof Extent of Fire Damage 28% 14% Scottish Fire and Rescue Service | North Ayrshire Performance Report 5 14
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400% -33% 11% Year on Year 3 Year Average 5 Year Average Domestic Safety - Accidental Dwelling Fire Casualties 0 0 0 0 00 0 0 2 0 0 - 9 10 - 19 20 - 49 50 - 79 80+ 2 10 10 4 1 5 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 Unintentional Injury or First Aidat Scene Hospital Serious Injuries Hospital Slight Injuries 0 3 Fatal Injuries 0 Performance Summary Accidental Dwelling Fire Casualties Year to Date Extent of Harm Age / Gender Profile Casualties Per 10,000 Population - North Ayrshire Fire Casualties by Ward Area 0 0 1 2 0 0 1 1 0 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston 0.00 0.00 0.03 0.06 0.00 0.00 0.03 0.02 0.00 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Casualties Per 10,000 Population - Ayrshire 0.00 0.37 0.44 0.27 0.00 0.10 0.20 0.30 0.40 0.50 East Ayrshire North Ayrshire South Ayrshire Ayrshire 0% 100 2 0 4 1 0 Breathing difficulties Asphyxiation Burns –slight Other medical condition Scottish Fire and Rescue Service | North Ayrshire Performance Report 6 15
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7% 7% 3% Year on Year 3 Year Average 5 Year Average Unintentional Injury or Harm 0 0 7 6 2 0 2 9 8 4 0 - 9 10 - 19 20 - 49 50 - 79 80+ Slight Injuries 42 44 39 39 45 48 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 Deliberate PerformanceSummary Special Service Casualties Year to Date Age / Gender Profile 1.7 1.6 7.9 2.7 1.3 0.8 8.1 5.0 4.6 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Extent of Harm Non-Fire Casualties by Ward Area 2 2 10 3 2 1 14 8 6 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Casualties Per 10,000 Population - North Ayrshire Non-Casualties Per 10,000 Population - Ayrshire 1.4 3.5 2.2 2.4 East Ayrshire North Ayrshire South Ayrshire Ayrshire 39% 61% First Aidat Scene Hospital Serious Injuries 6 17 Fatal Injuries 8 2 Hospital Slight Injuries Road Traffic Collision Water Rescue Assisting Other Agencies 50% 0% 27% All Other Incidents 2% Scottish Fire and Rescue Service | North Ayrshire Performance Report 7 16
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-6% -14% -9% Year on Year 3 Year Average 5 Year Average Deliberate Fire Setting 394 258 393 337 270 253 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 394 258 393 337 270 253 0 100 200 300 400 500 600 All Deliberate Fires Non Performance Summary Deliberate Fires Year to Date Deliberate Fires by Classification Deliberate Fires Compared to OperationalActivity Incidents Per 10,000 Population - North Ayrshire 14.7 0.8 13.5 12.5 15.9 40.6 17.3 7.4 63.8 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Deliberate Fires by Ward Area 17 1 17 14 24 54 30 12 84 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Slight Injuries Incidents Per 10,000 Population - Ayrshire 7.7 18.6 4.8 10.8 East Ayrshire North Ayrshire South Ayrshire Ayrshire 7% 12% 5% 7% 14% 10% 93% 88% 95% 93% 86% 90% 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 Primary Secondary Secondary Fire Ratio by Activity Type 36% 64% Refuse Other Secondary Scottish Fire and Rescue Service | North Ayrshire Performance Report 8 17
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-25% 6% -9% 3 Year Average 5 Year Average Year on Year Non-Domestic Fire Safety 64% 20% 16% Accidental Deliberate Not Known 2 0 2 1 2 1 8 6 Industrial Processing Food and Drink Retail Industrial Manufactoring Transport Buildings Residential Home Unwanted PerformanceSummary Non-Domestic Fires Year to Date Non-Domestic Fires by Nature of Origin Incidents Per 10,000 Population - Ayrshire Non-Domestic Fires by Premises Type Incidents Per 10,000 Population - North Ayrshire 0.9 0.0 0.0 0.0 2.0 4.5 1.2 1.9 2.3 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Non-Domestic Fires by Ward Area 1 0 0 0 3 6 2 3 3 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston 0.3 1.3 0.3 0.7 East Ayrshire North Ayrshire South Ayrshire Ayrshire 26 15 15 14 24 18 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 Not applicable Limited to item 1st ignited Limited to room of origin Limited to floor of origin Roof space and other floors Whole Building Extent of Fire Damage Scottish Fire and Rescue Service | North Ayrshire Performance Report 9 18
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-45% -16% -11% Year on Year 3 Year Average 5 Year Average Unwanted Fire Alarm Signals 341 299 315 359 289 158 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 UFAS Percentage Against all False Alarms Performance Summary Unwanted Fire Alarm Signals Year to Date Incidents Per 10,000 Population - North Ayrshire 6.9 4.7 22.2 4.5 7.9 33.1 6.3 9.9 21.3 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston 635 628 678 595 634 40924% 18% 17% 26% 22% 17% 0%0 300 600 900 1,200 1,500 1,800 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 All Incidents UFAS Activty UFAS Percentage Against all Incidents 813 791 838 854 882 70647% 38% 40% 49% 44% 35% 0%0 300 600 900 1,200 All False Alarms UFAS Activty Home Fire Safety Visits Unwanted Fire Alarms Signals by Ward Area 8 6 28 5 12 44 11 16 28 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Incidents Per 10,000 Population - Ayrshire 5.8 11.6 3.8 7.3 East Ayrshire North Ayrshire South Ayrshire Ayrshire 1% 23% 16% 11% 1% Unwanted Fire Alarm Signals - Top 5 Premises Scottish Fire and Rescue Service | North Ayrshire Performance Report 10 19
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48.68% 78.88% 71.84% 67.29% 80 43:11:23 9 700% 48.68% 96.43% 98.45% 81.59% 190 98:22:07 14 1025% 10.88% 63.81% 42.34% 40.14% 55 34:34:25 6 475% 80.29% 98.50% 96.12% 92.20% 125 83:33:59 13 1100% 54.85% 58.03% 77.61% 64.26% 129 78:47:54 8 700% 82.82% 96.43% 93.13% 91.16% 126 73:04:45 12 850% 22.29% 35.12% 19.48% 25.55% 23 12:15:10 6 450% 99.96% 99.83% 99.27% 99.63% 10.34% 44.29% 5.58% 19.96% 95.82% 99.93% 97.75% 97.91% 33 60:06:10 8 775% 100.00% 100.00% 99.84% 99.94% 27 13:25:41 8 800% 47.56% 70.80% 56.43% 57.49% 70.18% 96.28% 90.41% 86.36% No. of Personnel Contracts 26 12 1075%16:18:30 Ayrshire Total Mobilisations Total Time Deployed Largs Skelmorlie Millport -1 Millport - 2 Brodick Ardrossan Dreghorn Dalry Beith Kilbirnie Appliance Availability Mon - Fri (08:00 - 18:00) Mon - Thu (18:00 - 08:00) Weekend (Fri 18:00 - Mon 08:00) Total Lamlash North Ayrshire Home Fire Safety Visits Home Fire Safety Visits Carried Out Percentage of HighRisk Home Fire Safety Visits Carried Out Percentage of Visits Carried Out Following Attendance at an Incident 631 29% 54% Top 5 Premises Smoke Detectors Fitted During Home Fire Safety Visits Fire Safety Audits Carried Out 270 New Audits 88% Post Fire Audits 10% Complaint Audits 2% Re-Audits 1% 7% 85% 7% 0% 0% Broadly Compliant Areas of Improvement Notice of Deficiencies Enforcement Notice Prohibition Notice Fire Safety Audits Retained Duty System Scottish Fire and Rescue Service | North Ayrshire Performance Report 11 20
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85% Glossary of Terms Term- What it means ADF Accidental Dwelling Fire CSET Community Safety Engagement Toolkit is a internal IT system used to record home fire safety visits and community safety activities FSET Fire Safety Experiential Training is a bespoke training programme developed by the Scottish Fire and Rescue Service in Ayrshire and delivered to community planning partners to raise awareness of fire safety within the domestic environment HFSV Home Fire Safety Visit PDIR Post Domestic Incident Response, a term used by Prevention and Protection Directorate to indicate actions taken following attendance at a fire or other incident in the home. PDIRs include amongst things the offer of a free follow-up home fire safety visit Primary Fires These include all fires in buildings, vehicles and outdoor structures or any fire involving casualties, rescues or fires attended by five or more appliances RDS Retained Duty System. Professional on call firefighters who may have other primary employment responsibilities outside the Fire and Rescue Service but respond to emergency calls within their local area as and when required RTC Road Traffic Collision Secondary Fires These are the majority of outdoor fires including grassland and refuse fires unless they involve casualties or rescues, property loss or fire or more appliances attend. They include fires in single derelict buildings Special Service Calls to incidents which are not fires or false alarms such as RTCs, rescues, flooding, incidents involving hazardous materials or the provision of assistance to other agencies UFAS Unwanted Fire Alarm Signals. When an automatic fire detection and alarm system is activated as a result of anything other than an actual fire the activation is classed as a false alarm. If an attendance is made to such an event by the Scottish Fire and Rescue Service, then the event is recorded as an UFAS incident Scottish Fire and Rescue Service | North Ayrshire Performance Report 12 21
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OFFICIAL—POLICE & PARTNERS 1 North Ayrshire Performance Summary Report - Q2 2024/25 Reporting Period: 01/04/2024 - 30/09/2024 Total Crime 6,494 Crimes (note: issues with tickets) 6.7% Incidents Recorded 19,976 0.4%* 11.5% 918 Violence/Homicide Drug Supply 19.6% 44 Sexual Crime 15.1% 187 35.0%~ 98 Hate Crime ASB 3,599 Domestic Abuse 12.7%~ 603 Acquisitive Crime 4.4% 1,366 Robbery -16.7% 16 Speeding N/A N/A Drink/Drug Driving 54.7% 159 Note: All percentage figures are based on the 5-year average with all data based on Management Information which may be subject to change. *3-yr Average provided -8.0% Serious Injury & Fatal Accidents^ 19/1 -33.3%/0% ^ Change from PYTD 5 year average not available ~Domestic Abuse and Hate Crime were previously counted on VPD, now on UNIFI therefore 5-yr average is an indication only Due to system issues on PENTIP all RP tick- ets from 27th March 2024 are currently not available Agenda Item 4 23
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OFFICIAL—POLICE & PARTNERS 2 Introduction This document has been compiled to look at the quarterly data available for North Ayrshire. The report is based on the areas of focus identified within the Local Policing Plan agreed with the Local Authority. The ‘Plan on a Page’ document is available on Page 3, this provides details of the areas Police Scotland have agreed to report on. The following list of contents provides an overview of the items included in this report: TOPIC SECTION PAGE Local Policing Plan Plan on a Page 3 Serious Crime Violence/Homicide Drug Supply Robbery 4 5 6 Violence Against Women and Girls Domestic Abuse Rape & Sexual Assault 7 8 Safer Communities ASB Hate Crimes Acquisitive Crime 9 10 11 Community Wellbeing 12 Road Safety Drink/Drug Driving and Serious Injury & Fatal Accidents 13 Public Confidence User Satisfaction Survey Complaints 101 Performance Taser Use 14 15 16 17 Glossary of Terms 18 24
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OFFICIAL—POLICE & PARTNERS 3 25
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OFFICIAL—POLICE & PARTNERS 4 SERIOUS CRIME—Violence/Homicide Local Action/Context: Q2 of the 2024/25 Financial Year continues to record an increase in Violent Crime across North Ayrshire. Overall violent crime has increased by 4.0% on last year and 11.5% on the 5-year average. This increase is primarily due to the number of Common Assaults both on Emergency workers and members of the public. Serious Assaults are currently showing a lower figure than both last year and the 5-year average. Common Assaults have increased by 4.4% on last year and 12.1% on the 5-year average. This has been an increasing crime type in recent years and this year is continuing this trend. Common Assault of Emergency Worker (including Police) is showing a 6.5% increase on last year and a 20.8% increase on the 5-year average. There has been five Attempt Murders this year which are all detected. There are two Culpable Homicide crimes, both of which relate to a fatal road collision, both are detected. Sadly there has been 2 murders during the last quarter which are all detected with those responsible remanded in custody the crimes occurred in Ardrossan and Irvine. Local CID resources were supported by our Major Investigation Team. The crimes are not linked or related in any way. In respect of serious assaults, 9 have been reported during the current quarter, 7 have been detected, 1 is still a live investigation with the last being under review pending filing. In terms of the circumstances and locations 2 have occurred in Irvine, 2 in Dreghorn, 1 in Saltcoats, 1 in a retail premises in Stevenston and 1 in Fairlie, alcohol features as a contributory factor in 5 of the crimes. All 3 of the attempted murders are detected, one was linked to the murder investigation in Ardrossan, the other 2 are within Ardrossan and Saltcoats. The detection rates remain strong for violent crime and this is due to the excellent work of the Criminal Investigation Department led by the Detective Inspector. Source: Taken from Management Information systems 26
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OFFICIAL—POLICE & PARTNERS 5 SERIOUS CRIME—Drug Supply Local Action/Context: Q2 shows an increasing trend in terms of Drug Supply charges in North Ayrshire on both last year and the 5- year average. Cannabis Cultivations have also noted a marked decrease with just ten being identified so far this year. Possession charges have noted an increase this year but the amounts being found are insufficient to justify a supply charge. Proactivity remains the main focus and means by which these charges are obtained. Engagement with the local residents and Community groups across Ayrshire continues to provide intelligence information which can be developed to ensure we are focusing resources and action plans in the right areas at the right time. Officers across North Ayrshire, including specialist resources continue to proactively tackle drug supply by targeting individuals and groups involved in the sale and supply of controlled drugs and are cognisant of the harm and impact that it perpetuates across our towns and villages. This focus is reflected in the increased number of drug supply charges libelled. We remain proactive in relation to information and intelligence regarding drug supply and the individuals involved. Developing this information / intelligence into enforcement action by our proactive crime team and local policing teams remains a priority. Between July and September 2024, notable recoveries include: In July 2024 officers from Ayrshire Division Proactive Crime Team attended a property in Irvine. During a search of the property a quantity of cocaine and heroin was recovered with a value of £17,000. Two males and two females were arrested and charged with being involved in the supply of controlled drugs. In September 2024 officers from Ayrshire Division Proactive Crime Team attended a property in Kilwinning. During a search of the property a quantity of cannabis was recovered with a value of £3,800. Over £7000 cash was also recovered and seized during the search. One male was arrested and charged with being involved in the supply of controlled drugs. In September 2024 officers from Ayrshire Division Proactive Crime Team attended a commercial property in Irvine where a large-scale cannabis cultivation was discovered. The cultivation was found to contain over 3000 plants with a estimated value of up to £1,834,800. Three males were arrested and charged with producing a controlled drug and also offence under Electricity Act 1989. Source: Taken from Management Information systems 27
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OFFICIAL—POLICE & PARTNERS 6 SERIOUS CRIME—Robbery Local Action/Context: Robbery crimes across North Ayrshire have increased slightly during Q2, figures are slightly up on last year but well below the 5-year average. The figures being reported this year are in keeping with those experiences in previous years with 2023/24 being much lower than the preceding four years. The detection rate is currently 81.3% which is above last year and the 5-year average. There have been three crimes on the High Street in Irvine, two of which have occurred at a bus stop. Seven of the crimes have taken place within the home, with a physical assault being most commonly used against the victim. Cash remains the most commonly acquired item and the victim knew the offender, in some capacity, in at least 63% of robberies so far this year. Three of the victims have been aged 70 or above. The reduction in robbery crimes is welcome during the reporting period there were 7 crimes, Irvine Town Centre has featured as a repeat locus and as such a specific action plan to target offending behaviour is ongoing utilising both high visibility and plain clothed officers. Addiction is a significant feature in all reported crimes with the offender wither being under the influence or committing these crimes to fund their addiction. At the time of submission 5 of these crimes have been detected with the remaining 2 as live investigations. Every crime of robbery is reviewed and assessed by the Criminal Investigation department who work closely with Locality and Priority Policing teams to bring the offenders to justice quickly. Support is provided to victims by investigating officers with appropriate referrals to support agencies being made. Source: Taken from Management Information systems 28
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OFFICIAL—POLICE & PARTNERS 7 VIOLENCE AGAINST WOMEN & GIRLS—Domestic Abuse Local Action/Context: There has been a change in the reporting methods for Domestic crimes which means there is no means of doing a straight comparison due to the change in recording systems. Figures were previously taken from the Vulnerable Person Database, but from 1st April 2024 this has changed and all Domestic figures are now calculated from the Crime Database (UNIFI). The chart provides an indication of the changes which have taken place and highlights the increases noted in crimes during May, June and September 2024. From the available information the indications are that there has been an increase in crimes this year and the figures are also above the 5-year average. Non-recent crimes account for just under 11% of those reported. Incident data also shows a slight increase this year compared with 2023, but not to the same extent as the increase in crime data. Although Domestic offending is increasing on the 5 year average and PYTD there has been a reduction in crimes in the 2nd quarter where we have seen 279 crimes down from 324 in first quarter. DAIU have been working on a strategy to interact with perpetrators of domestic abuse. We have been working with an organisation called ‘Respect’ who provide counselling and advice to divert DA perpetrators from their offending behaviour. We are distributing leaflets and information packs to all custody suites. The Custody Division have support and intervention champions who have been briefed and will have an advice leaflet placed in the property bag of any domestic suspect or offender, or offered to them when they leave. The DAIU continue to work closely with our partners. The Safeguarding team continue to review and identify the most serious incidents support the front line officers and ensure safeguarding for the victims is addressed and highlight cases with unreported historical abuse for progression. The enquiry team undertaking investigations into significant cases. In recent months the Domestic Abuse Unit has seen the appointment of an additional Detective Sergeant (DS) allowing one DS responsibility for Safeguarding and one DS for investigations. In terms of the Domestic Abuse Disclosure scheme there has been 55 applications during the reporting period, this is positive and reflects the work undertaken by Police and partners to promote this scheme. We have referred 77 victims of DA to MARAC during the reporting period which is up from 56 in previous quarter. Source: Taken from Available Data on iVPD and UNIFI 29
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OFFICIAL—POLICE & PARTNERS 8 VIOLENCE AGAINST WOMEN & GIRLS—Rape & Sexual Assault Local Action/Context: There has been a marked increase in the number of reported Rape crimes in North Ayrshire during Q2 of the Financial Year (up from 29 last year to 40 this year). However whilst there has been a 37.9% increase compared with last year, 53% of these are non-recent crimes. A total of 20 crimes are Domestic related with a further four being a family member. The detection rate is currently above the 5-year average and below last year. Sexual Assaults have also noted an increase on both last year and the 5-year average. Of the 74 reported crimes, 48% are non-recent, and at least five of all sexual assaults were domestic related with a further seven involving a family member. This quarter represents a marked increase against the previous year to date with 40 reported rapes when last year there was 18. 53% of these crimes are non-recent with a further 20 occurring a domestic environment. This continues to demonstrate the strong partnerships in North Ayrshire promoting trust and confidence in victims to report both historic and domestic offences. The number of sexual assaults also shows an increase over the previous year to date, 74 versus 64. A significant proportion, 48% are non-recent, again demonstrating trust and confidence in victims to report to police. It’s positive that the detection rate is slightly above the 5 year average. The anonymous feedback function on the PSOS website allowing victims of domestic and sexual crime to comment on their experience continues to promote learning and improve the quality of service provided. Over the period CAIU (Child Abuse Investigation Team) have had 53 investigations. About 25% of these crimes are of a sexual nature however are mainly non-recent familial or peer to peer abuse. This also covers communicating indecently. This shows that the public and children in particular feel confident in reporting these matters to the police. Another contributing factor could be the use of campus officers within schools, access to services and public awareness campaigns as well as the work being done within schools to educate children around consent. The SCIM team within Ayrshire are continuing to interview all children via the SCIM model with 16 children from North Ayrshire having been interviewed over the period. No children have undergone 5 day JIIs. There is excellent work being done by the IRD desk and the SCIM team to progress child interviews with minimal delay ensuring that the best evidence is secured, particularly in relation to sexual crime. Children First are also supporting the after care for these children once they have spoke to police. The PPU have also took part in multi-agency child protection practitioner shared learning events. Source: Taken from Management Information systems 30
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OFFICIAL—POLICE & PARTNERS 9 SAFER COMMUNITIES—Antisocial Behaviour Local Action/Context: Anti-social behaviour (ASB) incidents across North Ayrshire during Q2 have recorded a decrease when compared with last year (down 0.6%). A 3-year average is available through current dashboards and again there has been a reduction of around 7.6% on this figure. ASB incidents involving youths accounted for just under 11%. Changes have also been made in the way crimes are being recorded to comply with Scottish Government Crime Recording Standards. As a result a new crime group for ASB has now been included making it easier to identify crimes of this nature. These figures show that for Q2 of this year there has been an increase in the number of ASB crimes compared with last year (up 18.6%) and a decrease on the 5-year average (down 0.6%). Pentip ticket information is only available for Ayrshire, not North Ayrshire. During Q2 there have been 26 tickets issued for ASB offences, 17 for Breach of the peace, 6 for Consuming alcohol in a designated place and 3 for Urinating. No comparison can be made on previous years. Antisocial behaviour continues to be a priority for our locality Policing teams, there is a focus on Irvine Town Centre and the Glencairn retail park Stevenston as they have remained hot spots for offending. During the reporting period North Ayrshire officers have conducted 333 stop searches and visit 334 Licensed premises. Each week we review ASB and emerging trends and patterns, conducting a joint tasking between Response and Locality officers to ensure we are placing our resources where they are needed in particular at the weekends with a focus on the night time economy. In respect of Irvine Town Centre ASB has been linked to recent violence, there is an ongoing action plan to place additional officers into the town centre at the times of significant demand. Work is ongoing through the campus officers, education and local authority looking at diversion from ASB . Source: Taken from Management Information Systems 31
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OFFICIAL—POLICE & PARTNERS 10 SAFER COMMUNITIES—Hate Crime Local Action/Context: It should be noted that Hate crimes are now being counted using the UNIFI Crime system rather than VPD where the figures came from previously (see Domestic section). This does mean direct comparisons are unlikely to be accurate. Based on the available information this would suggest that Hate crime across North Ayrshire have continued to increase when compared to the same period in 2023/24 (n=100 compared with n=102) and the 5-year average (n=72.6). The chart opposite highlights the fact that Racial crimes continue to show marked increases. The majority of these have involved members of the public rather than Police Officers. There are currently four repeat victims of Racial abuse in North Ayrshire, two were children being targeted by other young persons, and the other two shop workers being targeted. There are currently six repeat locations, one being Saltcoats Police Station, Largs Academy, Townhead Stores in Irvine and the other 3 residential properties within Irvine, Saltcoats and Stevenston. Six hate crimes have been recorded in the Q2 period – all of which fall under the “racial” hate category, and all of which have been detected. Four of these racial hate crimes involve both the accused and victim being under 16 – to which three Early & Effective Interventions (EEI) have been issued, and one case where both the victim and offending young person were below the age of criminal responsibility. The remaining two adult accused against adult victims were cautioned and charged - one of which was held custody. Incidents involving hate crime are subject to daily scrutiny and reviewed regularly to ensure all enquiry is carried out as quickly and effectively as possible. Continued engagement through Campus Officers in schools to educate and highlight impact of hate crimes. In keeping with the wider external political environment, the Local Authority Liaison Officers continues to work closely with the Ukrainian and Syrian Communities to provide support and guidance around hate crimes Source: Taken from Available Data on iVPD and UNIFI 32
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OFFICIAL—POLICE & PARTNERS 11 SAFER COMMUNITIES—Acquisitive Crime Local Action/Context: The chart opposite shows a decrease in the Acquisitive crimes of Housebreaking, Shoplifting and Common theft for Q2. The crime types to be showing an increase at the moment are Vehicle Crime, Fraud and Other Thefts (especially In building with intent to steal and Reset). However Fraud and Shoplifting are still recording figures above the 5-year average at the moment. Vehicle Crime figures have fluctuate during Q2 and this has continued in recent months. Ongoing investigations resulted in arrests being made and the number of crimes had reduced. Figures for 2024/25 continue to remain low in comparison to highest figure recorded during 2020/21. Shoplifting crimes have been on an upward trend in recent years, however there has been a drop in the number of reported crimes this year but the figures remain the second highest since 2019/20. Fraud crimes have increased slightly during Q2 compared with 2023. Figures remain above the 5-year average with detection rates above those recorded last year. We have had a resurgence in a style of Fraud previously recorded under Operation Hatpin. Individuals contact complainers and purport to be either from law enforcement or fraud investigation and provide information that fraudulent activity is taking place on an account with money required to be withdrawn and converted to Euros before being handed over to a courier attending at the complainers’ address. A phone masking app is used so the number displaying as being received looks like the legitimate banks phone number opposed to the genuine originating suspect phone. Suspects have extensive fraudulent scheme history with some suspects having previously worked in the financial sector meaning there are articulate and confident in their portrayal as banking staff. 4 suspects were previously reported by Ayrshire CID as part of a national trend of crimes. A majority of these offences are attempts with them failing to achieve their desired outcome from victims. A new Ayrshire enquiry is being led by Saltcoats CID in liaison with the other sub-divisions and sharing information with elsewhere in the country. Source: Taken from Management Information systems 33
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OFFICIAL—POLICE & PARTNERS 12 COMMUNITY WELLBEING Local Action/Context: Drugs Harm CWU (Community Wellbeing Unit) continues to address drug-related issues through working closeley with Turning Point carrying out joint visits to those in the community most at risk. They also carry out regular engagement with young people in care settings, educating them on the impacts of drugs and alcohol through sessions that fea- ture lived experience helping young people understand the consequences of substance abuse whilst building strong, positive relationships with the CWU officers. CWU continue to work closely with Divisional Intelligence Officers, adding to the wider intelligence picture in North Ayrshire, leading to more effective interventions. CWU con- tinue to attend a clinical review for North Ayrshire's most vulnerable individuals at the Partnership Clinic at Caley Court, led by the Alcohol and Drug Partnership (ADP) facilitating a coordinated approach to individuals in crisis. Community Justice CWU have a weekly meeting carried with statutory partners, providing a support system for vulnerable individuals. CWU's partnership with Women's Aid and other agen- cies continue to carry out joint visits and coordinated support for vulnerable women, particularly those affected by domestic abuse. This approach has proven effective in providing necessary assistance and reducing demand on frontline resources. Mental Health CWU continue to participate in professionals’ meetings with addiction and mental health services to discuss vulnerable individuals, leading to comprehensive care plans ensuring the right support is provided by statutory and third sector partners, reducing demand on frontline policing. Their engagement with the Equal Programme, which supports individuals with disabilities and long-term health conditions continues to result in successful referrals. These have helped vulnerable individuals gain employ- ment and stability. CWU's continuous involvement in the Partnership Clinic at Caley Court ensures that they remain informed about the mental health needs of the com- munity and where necessary advocate for appropriate support. Youth Engagement CWU continues to take a proactive approach in engaging with young people with the aim of diverting them into positive destinations. Regular visits to care settings build positive relationships and to ensure the Philomena protocol and the not-at-home policy in care settings are well understood with an aim of reducing reports of young people being reported missing. These visits strengthen connections with staff and young people, providing a supportive environment that encourages positive behaviour. 34
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OFFICIAL—POLICE & PARTNERS 13 ROAD SAFETY Local Action/Context The issue with the pentip ticket system is in the process of been resolved with RP tickets being uploaded however figures to date cannot be held to be fully accurate with the system having not yet fully caught up. Crime figures involving Speeding currently indicate a decrease with a total of 181 reported, this is below both last years total of 328 and the 5-year average of 273.2. Pentip ticket information is only available for Ayrshire, not North Ayrshire, there were 104 tickets issued in Ayrshire during Q2 for Speeding. It is notable, however, that crimes involving Driving under the Influence have continued to increase this year with a total of 159 reported so far, which is well above last years total for Q2 of 122 and the 5-year average of 102.8. In terms of Serious and Fatal Road Accidents in North Ayrshire —there has been 1 fatality, On 20/09/2024 a 37 year old male pedestrian died on the A78 near to Eglington Interchange after he was struck by a motor vehicle driven by 49 year old male. Enquiries are ongoing however charges are not anticipated. There have been 5 significant serious RTCs involving injury which were dealt with by Road Policing. This does not account for all serious injury collisions within North Ayrshire by definition of what can fall into the category of serious injury for stats recording. In the period to date, North Ayrshire has saw 85 drug drivers detected covering a multitude of drug driving offences (a figure which is often amplified due to offenders having multiple controlled drugs over the prescribed limit), 47 drink drivers and 13 offenders failing to comply with roadside or station procedures. Overall, driving under the influence offences have risen 30% over the previous year to date. On 13th August 2024 a 33 year old male driver was arrested for numerous road traffic offences after he failed to stop for a marked road policing vehicle. Collaborative work between road policing, local divisional officers and air support unit led to the driver being arrested near to his vehicle. Ayrshire Road Policing Unit have dedicated speeding locations within North Ayrshire which have been identified by our communities as causing concern. These locations are contained within daily tasking’s to ensure our officers continued awareness and deployments. Any new locations are added to a database and then rotated to ensure equity of service. Daily briefings maintain officers awareness of local offenders and crime patterns which enables a targeted, intelligence led approach. The A78, B780 and A760 remain as priority patrol locations for Road Policing from the previous year. Source: Taken from Management Information systems 35
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OFFICIAL—POLICE & PARTNERS 14 PUBLIC CONFIDENCE—Survey Information User Experience - Current Position It should also be noted that the ‘Feeling adequately informed’ question changed in 2022/23 and only applies to those who stated they expected to be kept informed. The following data relates to responses from North Ayrshire for the period 1st April to 30th September 2024. Your Survey Local Action/Context: Your Police Survey remains open for all police and members of the public to provide their views on Policing in the local community. Local officers continue to promote engagement with Your Police Survey at all events and community engagements with regular broadcasts on media and social media platforms. How safe do you feel in your local area? Total Respondents Very Safe Fairly Safe Total North 19.07% 62.69% 81.76% 236 Concern about Crime Total Respondents Increased a Lot Increased a Little Total North 21.19% 28.39% 49.58% 236 Questions YTD Ayrshire YTD Female Male Number of Respondents 109 487 69 40 Ease of Contact? (% Easy and Very Easy) 73% 71% 78% 63% Being provided with the appropriate response? (% Yes) 73% 65% 74% 72% Feeling adequately informed about progress made with your report (% Yes) 59% 54% 58% 61% Overall Satisfaction? (% Satisfied or Very Satisfied) 76% 69% 78% 73% 36
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OFFICIAL—POLICE & PARTNERS 15 PUBLIC CONFIDENCE—Complaints Against the Police NOTE : The information in these tables covers the period 1 April 2024 to 30 September 2024. Complaint Cases & Allegations Received Breakdown of Case Categories Breakdown of Allegations Breakdown of Quality of Service Allegation Types TOTAL COMPLAINT CASES RECEIVED TOTAL NUMBER OF ALLEGATIONS RECEIVED YTD LYTD % CHANGE YTD LYTD % CHANGE U DIVISION TOTAL 199 223 -10.8% 318 336 -5.4% North Ayrshire 52 61 -14.8% 94 79 19.0% Quality of Service Policy/ Procedure Service Delivery Service Outcome U DIVISION TOTAL 13 31 45 North Ayrshire 4 10 7 FLR (Early Resolution) FLR PSD (NCARU) FLR (Spec or PSD) Criminal Complaint Non Crim- inal (not FLR) Abandoned With- drawn Ongoing (NCARU) Not Rele- vant Com- plaint U DIVISION 1 84 3 18 58 23 11 1 0 North Ayrshire 0 21 1 6 16 6 1 1 0 Breakdown of Allega- tions Assault Corrupt Practice Discriminatory Behaviour Excess Force Incivility Irregularity in Procedure Neglect of Duty Oppressive Conduct/ Harassment Other - Criminal Non- Criminal Traffic Irreg- ularity/ Offence Unlawful Unnecessary Arrest or Detention U DIVISION 24 1 2 29 49 104 2 6 1 3 3 5 North Ayrshire 6 0 0 8 13 36 0 2 1 2 3 2 37
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OFFICIAL—POLICE & PARTNERS 16 PUBLIC CONFIDENCE—101 Performance 101 Performance and Information This section measures the average (mean) time to answer calls from the public, received via the 101 telephony system, within the reported period – National Infor- mation and not localised to North Ayrshire. 101 Demand Mitigation People calling the non-emergency 101 service may sometimes have to wait longer to have their calls answered, as the emergency 999 service is always priori- tised. Seasonal fluctuations in demand on 101 and 999 or a high volume of calls to the priority emergency 999 service can result in longer wait times for the responses to non-emergency 101 calls. Crucially, 101 callers are instructed to terminate the call and dial '999' in the event of an emergency or if the incident is escalating. Callers to the 101 non-emergency line are also given the option of using the online Contact Us facility on the Police Scotland website and we have seen a rise in the use of this facility, with 130,000 email contacts recorded last year. ContactUs enquiries are handled in the same way, by the same service advisers as a 101 call but means that the caller does not have to stay on the line for a re- sponse. We also have online reporting forms available on the Police Scotland website which deal with a range of incidents including reporting lost property, and also enable people to report sensitive matters such as hate crime and harassment in confidence. During periods of high demand a recorded message will be utilised to inform callers of delays in answering their call. Callers will also be provided with an antici- pated wait time for their call to be answered. Month Average Speed of Answer No of calls Longest July 2024 4 mins 50 secs 117,463 01:12:29 August 2024 4 mins 02 secs 119,366 00:59:10 September 2024 6 mins 02 secs 113,469 00:54:14 38
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OFFICIAL—POLICE & PARTNERS 17 PUBLIC CONFIDENCE—Taser Use 39
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OFFICIAL—POLICE & PARTNERS 18 GLOSSARY OF TERMS Acronym Details ASB Anti-Social Behaviour ASBIT Anti-Social Behaviour Investigation Team CWU Community Wellbeing Unit CYTD Current Year to Date DAIU Domestic Abuse Investigation Unit DAST Domestic Abuse Safeguarding Team DRD Drug Related Deaths DSDAS Disclosure Scheme for Domestic Abuse Scotland NAC North Ayrshire Council FLR Front Line Resolution GIRFEC Getting It Right For Every Child HMP Her Majesty's Prison iVPD Interim Vulnerable Persons Database LPP Local Policing Plan LPT Local Policing Team LYTD Last Year to Date MARAC Multi Agency Risk Assessment Conference NCARU National Complaints and Resolution Unit Non-Rec Non Recent (over one year from incident occurring) PACT Pro-Active Crime Team PSOS Police Service of Scotland PYTD Previous Year to Date QoS Quality of Service (relates to complaints) RADAR Rapid Access to Drug and Alcohol Recovery SARC Sexual Assault Referral Centre SFRS Scottish Fire and Rescue Service SWD Social Work Department VAWG Violence Against Women and Girls YTD Year to Date 40