PFRC Agenda Document Pack
North Ayrshire Council · 19 August 2024
Back to Police and Fire and Rescue Committee — 19 August 2024 and its agenda
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North Ayrshire Council, Cunninghame House, Irvine KA12 8EE Police and Fire and Rescue Committee A Meeting of the Police and Fire and Rescue Committee of North Ayrshire Council will be held in the Council Chambers, Ground Floor, Cunninghame House, Irvine, KA12 8EE on Monday, 19 August 2024 at 14:00 to consider the undernoted business. Meeting Arrangements - Hybrid Meetings This meeting will be held on a predominantly physical basis but with provision, by prior notification, for remote attendance by Elected Members in accordance with the provisions of the Local Government (Scotland) Act 2003. Where possible, the meeting will be live-streamed and available to view at https://north-ayrshire.public- i.tv/core/portal/home. 1 Declarations of Interest Members are requested to give notice of any declarations of interest in respect of items of business on the Agenda. 2 Minutes The accuracy of the Minutes of the meeting held on 10 June 2024 will be confirmed and the Minutes signed in accordance with Paragraph 7 (1) of Schedule 7 of the Local Government (Scotland) Act 1973 (copy enclosed). 3 Scottish Fire and Rescue Service Performance and Service Update Submit report by the Scottish Fire and Rescue Service on performance in relation to the North Ayrshire Local Fire and Rescue Plan (copy enclosed). 4 Police Scotland Performance Update Submit report by Police Scotland on performance in relation to the North Ayrshire Local Policing Plan (copy enclosed) 5 Urgent Items Any other items which the Chair considers to be urgent. 1
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North Ayrshire Council, Cunninghame House, Irvine KA12 8EE Webcasting Please note: this meeting may be filmed/recorded/live-streamed to the Council's internet site and available to view at https://north-ayrshire.public- i.tv/core/portal/home, where it will be capable of repeated viewing. At the start of the meeting, the Provost/Chair will confirm if all or part of the meeting is being filmed/recorded/live-streamed. You should be aware that the Council is a Data Controller under the Data Protection Act 2018. Data collected during the webcast will be retained in accordance with the Council’s published policy, including, but not limited to, for the purpose of keeping historical records and making those records available via the Council’s internet site. Generally, the press and public seating areas will not be filmed. However, by entering the Council Chambers, using the press or public seating area or (by invitation) participating remotely in this meeting, you are consenting to being filmed and consenting to the use and storage of those images and sound recordings and any information pertaining to you contained in them for webcasting or training purposes and for the purpose of keeping historical records and making those records available to the public. If you do not wish to participate in a recording, you should leave the meeting. This will constitute your revocation of consent. If you have any queries regarding this and, in particular, if you believe that use and/or storage of any particular information would cause, or be likely to cause, substantial damage or distress to any individual, please contact dataprotectionofficer@north-ayrshire.gov.uk. 2
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Police and Fire and Rescue Committee Sederunt Donald Reid - Chair Stewart Ferguson - Vice Chair Scott Davidson Amanda Kerr Jean McClung Davina McTiernan Donald L. Reid Angela Stephen John Sweeney Vacancy 3
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Police and Fire and Rescue Committee 10 June 2024 At a Meeting of the Police and Fire and Rescue Committee of North Ayrshire Council at 2.00 p.m. involving a combination of participation by remote electronic means and physical attendance within the Council Chambers, Irvine. Present (Physical Participation) Donald Reid, Stewart Ferguson, Jean McClung, Davina McTiernan, Donald L. Reid, Angela Stephen and John Sweeney. Present (Remote Attendance) Scott Davidson. In Attendance C. Cochrane, Solicitor (Legal Services) and S. Wilson and H. Clancy, Committee Services Officers (Corporate Services). Also In Attendance Chief Superintendent R. Higgins and Chief Inspector F. Normansell (Police Scotland); and Area Commander I. McMeekin and N. Shearer (Scottish Fire and Rescue Service). Chair Councillor Donald Reid in the Chair. Apologies Amanda Kerr. 1. Declarations of Interest There were no declarations of interest by Members in terms of Standing Order 11 and Section 5 of the Code of Conduct for Councillors. 2. Minutes The Minutes of the Meeting of the Police and Fire and Rescue Committee held on 26 February 2024 were confirmed and the Minutes signed in accordance with Paragraph 7 (1) of Schedule 7 of the Local Government (Scotland) Act 1973. The Solicitor (Legal Services) gave an update on the Firework Control Zones report approved by Cabinet on 4 June 2024 noting no further action could be taken until the call-in period had expired. 3. Scottish Fire and Rescue Service Performance and Service Update Submitted report by the Scottish Fire and Rescue Service (SFRS) which provided statistical information on progress against the North Ayrshire Local Fire and Rescue Plan for the period 1 April 2023 – 31 March 2024. The report provided an analysis of the performance across six indicators, using the rolling three-year Agenda Item 2 4
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average as a basis of measuring performance, together with a summary of priorities and current activity. Additional contextual information was provided by Area Commander McMeekin. Members asked questions and were provided with further information in relation to:- • deliberate fire setting and cooking related fires statistics within Saltcoats and Stevenston and prevention strategies undertaken by the Scottish Fire and Rescue Service; • Fire Service coverage within the Garnock Valley area; • the volume of Home Fire Safety Visits (HFSV) carried out in Saltcoats and Stevenston, with a third of these arising from post fire audits, and whether the Service were satisfied with the information relating to HFSV available to the public; and • Fire Service coverage and challenges faced on the Isle of Arran and the Isle of Cumbrae. Noted. 4. Police Scotland Performance Update Submitted report by Police Scotland on performance in relation to the North Ayrshire Local Policing Plan for the period 1 April 2023 – 31 March 2024. A summary of current local policing plan priorities was also detailed. Members asked questions and were provided with further information in relation to:- • partnership working between North Ayrshire Council and Police Scotland to address anti-social behaviour; • action taken from the test purchasing operation undertaken in licensed premises; • public engagement opportunities to encourage crime reports to be submitted to Police Scotland; • changes to the Hate Crime and Public Order (Scotland) Act 2021 and how this impacted allocation of Police presence at reported crimes; and • taser deployment and response handling figures for 101 calls for Quarter 4. Noted. 5. Scottish Fire and Rescue Service Strategic Review Online Survey A verbal update was provided by the Scottish Fire and Rescue Service in respect of the Scottish Fire and Rescue Service Strategic Review Online Survey. Supporting information and the ‘Shaping Our Future Service: Your Say’ questionnaire were included in the agenda. Noted. 5
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6. Presentation by Scottish Fire and Rescue Service (SFRS) on recent Kilwinning battery recycling centre incident A short presentation was provided by the Scottish Fire and Rescue Service on the recent Fenix Battery Recycling Centre, Kilwinning incident. A Member asked a question and was provided with further information in relation to the 70 appliances present at the incident and the stations these were deployed from. The Chair, on behalf of the Committee, commended the Scottish Fire and Rescue Service for their response to the Fenix Battery Recycling Centre incident. Noted. 7. Urgent Items There were no urgent items. The meeting ended at 3:50 p.m. 6
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Page | 1 Scottish Fire and Rescue Service Police & Fire and Rescue Committee – 19 August 2024 Subject Performance Report and Service updates Purpose To advise members of the Police and Fire Committee as to progress against North Ayrshire’s Local Fire and Rescue Plan and to provide committee members with other key Fire and Rescue Service updates. Recommendation For members to note the information contained within this report 1. Introduction 1.1 The Scottish Fire and Rescue Service (SFRS) is legally obliged to produce Local Fire and Rescue Plans for all 32 local authorities across Scotland. The Local Fire and Rescue Plan for North Ayrshire was developed and, following a public consultation, was presented to North Ayrshire Council for formal approval. 1.2 The priorities contained within the current North Ayrshire Local Fire and Rescue Plan were formally approved at the full Council. The continuation of these priorities has been agreed for future reference, via the Police & Fire and Rescue Committee, and will be subject to ongoing monitoring via this forum. 2. Performance Summary 2.1 An analysis of operational responses across North Ayrshire for the period 1 April to 30 June 2024 identified a 24.5 % decrease in activity levels when compared to the previous fiscal reporting period. A further review of activity over the rolling three years average indicates an 8.3% decrease in operational demand over the agreed recording period. 2.2 In reviewing operational activity on a broader level, false alarms accounted for 54% of all demand, with fire related and special service activity accounting for 28.1% and 17.9% respectively. 2.3 For the period 1 April to 30 June 2024, overall progress is being monitored across six indicators, using the three-year rolling average as a basis of measuring performance. Year on year and the rolling five-year average figures are also used to review short and long terms changes in demand and trends. 2.4 Utilising the defined approach in Section 2.3, a review of performance against these indicators identified that one is above and four are below the three-year average, with one indicator showing no change. Agenda Item 3 7
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Page | 2 2.5 Further analysis of this performance is provided within the accompanying performance report (Appendix A). 3. SFRS Updates 3.1 The SFRS has identified a new Chief Officer to replace the current Chief Officer, Ross Haggart, when he retires in November. Stuart Stevens, who is currently serving as Deputy Chief Officer, has been appointed following a competitive selection process overseen by the Board of SFRS. 3.2 The SFRS has recently completed the pre-consultation stage of its Strategic Services Review Programme. This review is focused on ensuring that the organisation has the right resources in the right place at the right time to deliver a modern service that meets the future needs of people living in Scotland. All of the information gathered from this activity will now be analysed and processed through various internal review stages and stakeholder engagement processes. Subsequently, further options will be developed and presented for comment during the next phase of the consultation process for this change programme. 3.3 The SFRS recently conducted a review of high-reach appliances in operation across the country. As part of this review, a significant investment has been made in replacing existing combined aerial rescue pump appliances with dedicated high-reach vehicles. Subsequently, it has been confirmed that a major investment has been made in replacing existing national assets located within the Ayrshire area of Scotland. This will result in a new 32-metre aerial ladder platform arriving within the Ayrshire area in the coming weeks. 4. Proposal It is proposed that members of the Police & Fire and Rescue Committee: a) Note the contents of the performance summary and associated report for the period. b) Note the SFRS updates. 5. Implications 5.1 No implications have been identified at this time in respect of service delivery within North Ayrshire. 6. Conclusion 6.1 Fire and Rescue Service activity is subject to regular monitoring and review by North Ayrshire Council’s Police & Fire and Rescue Committee. The contents of this document, and accompanying performance report, forms part of this monitoring process. 8
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Page | 3 6.2 Members of the Police & Fire and Rescue Committee will be kept up to date on progress against the Local Fire and Rescue Plan and to any future fire and rescue service updates as they arise. Area Commander Ian McMeekin Local Senior Officer East Ayrshire, North Ayrshire and South Ayrshire Scottish Fire and Rescue Service For further information please contact Area Commander Ian McMeekin 01294 606811 9
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North Ayrshire Performance Report 1st April 2024 - 30th June 2024 10
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North Ayrshire Performance Report Table of Contents Local Fire and Rescue Service Plan Priorities 3 North Ayrshire Activity Summary 4 Domestic Safety - Accidental Dwelling Fires 5 Domestic Safety - Accidental Dwelling Fire Casualties 6 Unintentional Injury and Harm 7 Deliberate Fire Setting 8 Non-Domestic Fire Safety 9 Unwanted Fire Alarm Signals 10 Prevention & Protection 11 Retained Duty System 11 Glossary of Terms 12 Scottish Fire and Rescue Service | North Ayrshire Performance Report 2 11
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2 0 0 7 1 6 0 0 1 1 0 3 5 1 4 7 0 13 2 2 0 7 0 2 2 0 1 10 2 8 6 0 1 20 3 25 3 1 3 17 2 7 3 1 2 5 1 13 5 0 2 39 0 6 28 5 14 113 9 83 -3% #DIV/0! -52% -37% 0% -55% -10% 60% -3% -25% 0% -9% -6% 67% -10% -14% -14% -11%5 Year Average Change North Coast Saltcoats and Stevenston Total Incidents Year on Year Change 3 Year Average Change Irvine West Kilwinning Accidental Dwelling Fires Accidental Dwelling Fire Casualties Unintentional Injury and Harm Deliberate Fire Setting Non-Domestic Fire Safety Unwanted Fire Alarm Signals Ardrossan Arran Garnock Valley Irvine East Irvine South Local Fire and Rescue Service Plan Priorities The Local Fire and Rescue Service Plan has been developed to set out the priorities and objectives within NorthAyrshire and allows our local authority partners to scrutinise the performance outcomes of these priorities. We will continue to work closely with our partners in North Ayrshire to ensure we are all “Working Together for a Safer Scotland” through targeting risks to our communities at a local level. The plan has been developed to complement key partnership activity embedded across North Ayrshire's Community Planning Partnership. Through effective and co-ordintated partnership working we will seek to deliver continuous improvement in our performance and effective service delivery in our area of operations. The Local Fire and Rescue Plan for North Ayrshire identified six areas for demand reduction and is subject to regular monitoring and reporting through the Police & Fire and Rescue Committee. A summary of the priorities and current activity is detailed below with further detail and analysis contained within this performance report. About the statistics within this report The activity totals and other statistics quoted within this report are published in the interests of transparency and openness. They are provisional in nature and subject to change as a result of ongoing quality assurance and review. Because all statistics quoted are provisional there may be a difference in the period totals quoted in our reports after local publication which result from revisions or additions to the data in our systems. The Scottish Government publishes official statistics each year which allow for comparisons to be made over longer periods of time. Activity levels have reduced by more than 5% Activity levels have reduced by up to 5% Activity levels have increased overall Scottish Fire and Rescue Service | North Ayrshire Performance Report 3 12
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North Ayrshire Delivery Activity Summary Hour (am) Total Hour (pm) Total Midnight 5 Mid-day 21 1am 12 1pm 27 2am 8 2pm 19 3am 8 3pm 30 4am 13 4pm 18 5am 5 5pm 31 6am 6 6pm 36 7am 12 7pm 29 8am 20 8pm 36 9am 18 9pm 20 10am 27 10pm 24 11am 9 11pm 12 31% 14% 55% 28% 18% 54% Fires Special Services False Alarms Incidents by Classification Annual Ratio 3 Year Ratio 30.89% 13.22% 12.26% 9.39% 6.37% 6.05% 4.62% 2.39% 1.75% 1.59% 1.43% 1.43% 1.43% 1.43% 0.96% False Alarm (Dwelling) False Alarm (UFAS) Outdoor Fire False Alarm (Good Intent) Refuse Fire Special Service - Effecting… Dwelling Fire Special Service - RTC Other Building Fire Other Primary Fire Special Service - Medical… Special Service - No action (not… Vehicle Fire Special Service - Assist other… Special Service - Flooding Top 15 Incident Types by % of Total Incidents 177 fires primary & secondary special services 111 false alarms 340 -32% totalnumber of incidents 628 -28% -40% fire casualties 5 #DIV/0 non-fire casualties 14 14% -52% 01 02 03 04 05 06 07 08 09 10 11121314 15 16 17 18 19 20 21 22 23 00 Activityby Time of Day 57.49%RDS availability Home Fire Safety Visits Carried Out 279 Fire Safety Audits Carried Out 270 Scottish Fire and Rescue Service | North Ayrshire Performance Report 4 13
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-3% -10% -6% Main Source of Ignition Year on Year 3 Year Average 5 Year Average Domestic Safety - Accidental Dwelling Fires Domesti 38 30 37 25 29 28 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 PerformanceSummary Accidental Dwelling Fires to Date Detection Present 86% 92% Detection Actuated Calls Made via Linked Alarms 18% Automatic Detection & Actuation 2 0 5 2 2 6 3 3 5 Ardrossan Arran Garnock Valley Irvine East Irvine Sout Irvine West Kilwinning North Coast Saltcoats and Stevenston 1.7 0.0 4.0 1.8 1.3 4.5 1.7 1.9 3.8 Ardrossan Arran Garnock Valley Irvine East Irvine Sout Irvine West Kilwinning North Coast Saltcoats and Stevenston Incidents Per 10,000 Population - North Ayrshire Human Factors Accidental Dwelling Fires by Ward Area Alcohol/DrugImpairment Distraction Incidents Per 10,000 Population - Ayrshire 0.9 2.1 1.9 1.6 East Ayrshire North Ayrshire South Ayrshire Ayrshire Severity of Accidental Dwelling Fires No Firefighting Action Direct Firefighting 54% 29% 71% 4% 14% 7% 0% 0% 0% 0% Not applicable Item 1st ignited Room of origin Floor of origin Limited to 2 floors More than 2 floors Whole building Whole Roof Extent of Fire Damage 29% 14% Scottish Fire and Rescue Service | North Ayrshire Performance Report 5 14
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#DIV/0! 60% 67% Year on Year 3 Year Average 5 Year Average Domestic Safety - Accidental Dwelling Fire Casualties 0 0 0 0 00 0 0 2 0 0 - 9 10 - 19 20 - 49 50 - 79 80+ 1 0 2 3 0 5 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 Unintentional Injury or First Aidat Scene Hospital Serious Injuries Hospital Slight Injuries 3 Fatal Injuries 0 PerformanceSummary Accidental Dwelling Fire Casualties Year to Date Extent of Harm Age / Gender Profile Casualties Per 10,000 Population - North Ayrshire Fire Casualties by Ward Area 0 0 1 2 0 0 1 1 0 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston 0.00 0.00 0.03 0.06 0.00 0.00 0.03 0.02 0.00 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Casualties Per 10,000 Population - Ayrshire 0.00 0.37 0.44 0.27 0.00 0.10 0.20 0.30 0.40 0.50 East Ayrshire North Ayrshire South Ayrshire Ayrshire 0% 100 2 4 1 Breathing difficulties Asphyxiation Burns – slight Other medical condition Scottish Fire and Rescue Service | North Ayrshire Performance Report 6 15
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-52% -3% -10% Year on Year 3 Year Average 5 Year Average Unintentional Injury or Harm 0 0 5 3 1 0 0 4 1 0 0 - 9 10 - 19 20 - 49 50 - 79 80+ Slight Injuries 24 19 16 16 29 14 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 Deliberate PerformanceSummary Special Service Casualties Year to Date Age / Gender Profile 0.0 0.8 3.2 0.0 0.7 0.8 1.7 1.2 1.5 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Extent of Harm Non-Fire Casualties by Ward Area 0 1 4 0 1 1 3 2 2 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Casualties Per 10,000 Population - North Ayrshire Non-Casualties Per 10,000 Population - Ayrshire 1.4 1.0 2.2 1.5 East Ayrshire North Ayrshire South Ayrshire Ayrshire 64% 36% First Aidat Scene Hospital Serious Injuries 1 6 Fatal Injuries 5 1 Hospital Slight Injuries Road Traffic Collision Water Rescue Assisting Other Agencies 36% 0% 64% All Other Incidents 0% Scottish Fire and Rescue Service | North Ayrshire Performance Report 7 16
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-37% -24% -14% Year on Year 3 Year Average 5 Year Average Deliberate Fire Setting 264 163 264 175 179 113 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 264 163 264 175 179 113 0 100 200 300 400 500 600 All Deliberate Fires Non PerformanceSummary Deliberate Fires Year to Date Deliberate Fires by Classification Deliberate Fires Compared to Operational Activity Incidents Per 10,000 Population - North Ayrshire 6.1 0.8 5.5 6.3 6.6 15.0 9.8 3.1 29.6 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Deliberate Fires by Ward Area 7 1 7 7 10 20 17 5 39 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Slight Injuries Incidents Per 10,000 Population - Ayrshire 7.7 8.3 4.8 7.0 East Ayrshire North Ayrshire South Ayrshire Ayrshire 6% 10% 3% 7% 11% 14% 94% 90% 97% 93% 89% 86% 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 Primary Secondary Secondary Fire Ratio by Activity Type 36% 64% Refuse Other Secondary Scottish Fire and Rescue Service | North Ayrshire Performance Report 8 17
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0% 0% -14% Year on Year 3 Year Average 5 Year Average Non-Domestic Fire Safety 67% 33% Accidental Deliberate Not Known 2 1 1 1 1 3 Industrial Processing Food and Drink Retail Industrial Manufactoring Transport Buildings Residential Home Unwanted PerformanceSummary Non-Domestic Fires Year to Date Non-Domestic Fires by Nature of Origin Incidents Per 10,000 Population - Ayrshire Non-Domestic Fires by Premises Type Incidents Per 10,000 Population - North Ayrshire 0.9 0.0 0.0 0.0 1.3 2.3 1.2 0.6 0.0 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Non-Domestic Fires by Ward Area 1 0 0 0 2 3 2 1 0 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston 0.3 0.7 0.3 0.4 East Ayrshire North Ayrshire South Ayrshire Ayrshire 16 6 9 9 9 9 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 Not applicable Limited to item 1st ignited Limited to room of origin Limited to floor of origin Roof space and other floors Whole Building Extent of Fire Damage Scottish Fire and Rescue Service | North Ayrshire Performance Report 9 18
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-55% -9% -11% Year on Year 3 Year Average 5 Year Average Unwanted Fire Alarm Signals 163 119 126 161 184 83 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 UFAS Percentage Against all False Alarms Performance Summary Unwanted Fire Alarm Signals Year to Date Incidents Per 10,000 Population - North Ayrshire 5.2 2.4 10.3 1.8 5.3 18.8 4.0 8.1 4.6 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston 635 628 678 595 634 40924% 18% 17% 26% 22% 17% 0%0 300 600 900 1,200 1,500 1,800 2019/20 2020/21 2021/22 2022/23 2023/24 2024/25 All Incidents UFAS Activty UFAS Percentage Against all Incidents 389 363 375 404 468 340 47% 38% 40% 49% 44% 35% 0%0 300 600 900 1,200 All False Alarms UFAS Activty Home Fire Safety Visits Unwanted Fire Alarms Signals by Ward Area 6 3 13 2 8 25 7 13 6 Ardrossan Arran Garnock Valley Irvine East Irvine South Irvine West Kilwinning North Coast Saltcoats and Stevenston Incidents Per 10,000 Population - Ayrshire 5.8 6.1 3.8 5.3 East Ayrshire North Ayrshire South Ayrshire Ayrshire 1% 43% 30% 20% 1% Unwanted Fire Alarm Signals - Top 5 Premises Scottish Fire and Rescue Service | North Ayrshire Performance Report 10 19
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40.92% 71.81% 62.84% 59.31% 51 27:07:31 9 700% 18.77% 82.18% 79.56% 62.34% 90 51:23:58 14 1025% 11.50% 66.35% 40.48% 40.48% 35 23:24:11 6 475% 61.19% 84.38% 72.08% 72.94% 53 38:10:20 13 1100% 19.92% 11.92% 34.03% 22.46% 55 37:59:38 8 700% 68.92% 68.75% 69.01% 68.90% 68 38:28:59 12 850% 12.58% 23.49% 10.55% 15.46% 12 6:09:44 6 450% 98.88% 99.83% 93.42% 97.18% 14.69% 50.14% 7.75% 23.95% 92.46% 98.70% 92.40% 94.52% 16 8:35:25 8 775% 100.00% 100.00% 99.84% 99.94% 15 7:26:29 8 800% 47.56% 70.80% 56.43% 57.49% 70.18% 96.28% 90.41% 86.36% Mon - Thu (18:00 - 08:00) Weekend (Fri 18:00 - Mon 08:00) Total Lamlash North Ayrshire Ayrshire Total Mobilisations Total Time Deployed Largs Skelmorlie Millport -1 Millport - 2 Brodick Ardrossan Dreghorn Dalry Beith Kilbirnie Appliance Availability Mon - Fri (08:00 - 18:00) No. of Personnel Contracts 20 12 1075%11:39:13 Home Fire Safety Visits Home Fire Safety Visits Carried Out Percentage of HighRisk Home Fire Safety Visits Carried Out Percentage of Visits Carried Out Following Attendance at an Incident 279 29% 49% Top 5 Premises Smoke Detectors Fitted During Home Fire Safety Visits Fire Safety Audits Carried Out 270 New Audits 88% Post Fire Audits 10% Complaint Audits 2% Re-Audits 1% 7% 85% 7% 0% 0% Broadly Compliant Areas of Improvement Notice of Deficiencies Enforcement Notice Prohibition Notice Fire Safety Audits Retained Duty System Scottish Fire and Rescue Service | North Ayrshire Performance Report 11 20
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85% Glossary of Terms Term- What it means ADF Accidental Dwelling Fire CSET Community Safety Engagement Toolkit is a internal IT system used to record home fire safety visits and community safety activities FSET Fire Safety Experiential Training is a bespoke training programme developed by the Scottish Fire and Rescue Service in Ayrshire and delivered to community planning partners to raise awareness of fire safety within the domestic environment HFSV Home Fire Safety Visit PDIR Post Domestic Incident Response, a term used by Prevention and Protection Directorate to indicate actions taken following attendance at a fire or other incident in the home. PDIRs include amongst things the offer of a free follow-up home fire safety visit Primary Fires These include all fires in buildings, vehicles and outdoor structures or any fire involving casualties, rescues or fires attended by five or more appliances RDS Retained Duty System. Professional on call firefighters who may have other primary employment responsibilities outside the Fire and Rescue Service but respond to emergency calls within their local area as and when required RTC Road Traffic Collision Secondary Fires These are the majority of outdoor fires including grassland and refuse fires unless they involve casualties or rescues, property loss or fire or more appliances attend. They include fires in single derelict buildings Special Service Calls to incidents which are not fires or false alarms such as RTCs, rescues, flooding, incidents involving hazardous materials or the provision of assistance to other agencies UFAS Unwanted Fire Alarm Signals. When an automatic fire detection and alarm system is activated as a result of anything other than an actual fire the activation is classed as a false alarm. If an attendance is made to such an event by the Scottish Fire and Rescue Service, then the event is recorded as an UFAS incident Scottish Fire and Rescue Service | North Ayrshire Performance Report 12 21
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OFFICIAL—POLICE & PARTNERS 1 North Ayrshire Performance Summary Report - Q1 2024/25 Reporting Period: 01/04/2024 - 30/06/2024 Total Crime 2,842 Crimes (note: issues with tickets) -5.0% Incidents Recorded 9,472 -3.9%* 21.5% 486 Violence/Homicide Drug Supply -19.8% 17 Sexual Crime 19.7% 96 25.6%~ 54 Hate Crime ASB 1,890 Domestic Abuse 23.4%~ 324 Acquisitive Crime -13.7% 560 Robbery -7.4% 10 Speeding N/A N/A Drink/Drug Driving 80.9% 89 Note: All percentage figures are based on the 5-year average with all data based on Management Information which may be subject to change. *3-yr Average provided -24.9% Serious Injury & Fatal Accidents^ 5/0 -64.3%/0% ^ Change from PYTD 5 year average not available ~Domestic Abuse and Hate Crime were previously counted on VPD, now on UNIFI therefore 5-yr average is an indication only Due to system issues on PENTIP all RP tick- ets from 27th March 2024 are currently not available 22
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OFFICIAL—POLICE & PARTNERS 2 Introduction This document has been compiled to look at the quarterly data available for North Ayrshire. The report is based on the areas of focus identified within the Local Policing Plan agreed with the Local Authority. The ‘Plan on a Page’ document is available on Page 3, this provides details of the areas Police Scotland have agreed to report on. The following list of contents provides an overview of the items included in this report: TOPIC SECTION PAGE Local Policing Plan Plan on a Page 3 Serious Crime Violence/Homicide Drug Supply Robbery 4 5 6 Violence Against Women and Girls Domestic Abuse Rape & Sexual Assault 7 8 Safer Communities ASB Hate Crimes Acquisitive Crime 9 10 11 Community Wellbeing 12 Road Safety Drink/Drug Driving and Serious Injury & Fatal Accidents 13 Public Confidence User Satisfaction Survey Complaints 101 Performance Taser Use 14 15 16 17 Glossary of Terms 18 23
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OFFICIAL—POLICE & PARTNERS 3 24
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OFFICIAL—POLICE & PARTNERS 4 SERIOUS CRIME—Violence/Homicide Local Action/Context: The start of the 2024/25 Financial Year continues to record increases in Violent Crime across North Ayrshire. Overall violent crime has increased by 21.5% on the 5-year average. This increase is primarily due to the number of Minor Assaults both on Emergency workers and members of the public. Serious Assaults are currently showing a lower figure than both last year and the 5-year average. Minor Assaults have increased by 9.5% on last year and 25.8% on the 5-year average. This has been an increasing crime type in recent years and this year is continuing this trend. Minor Assault of Emergency Worker (including Police) is showing a slight increase on the 5-year average but has decreased compared with last year. There has been one Attempt Murder this year which is detected. There are two Culpable Homicide crimes, both of which relate to a fatal road collision, both are detected. In relation to the increase in minor assaults we have experienced an increase in attacks on emergency workers in the first quarter the majority relate to attacks on Police Officers, this has continued into the current quarter where unfortunately we have now had several officers having to attend hospital for injuries sustained on duty. The attempted murder relates to a feud between two males in the Garnock Valley where a vehicle mounted the pavement striking the victim in a targeted attack. Positive that the number of serious assaults continue to decline, there is no particular trend or pattern. 3 were committed in Irvine, 2 in Kilwinning, 1 in Beith, 3 in Stevenston, 3 in Saltcoats, 2 in Ardrossan . Two of the assaults are connected to licensed premises with the rest occurring in public places or private dwellings. No homicides during the review period. Source: Taken from Management Information systems 25
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OFFICIAL—POLICE & PARTNERS 5 SERIOUS CRIME—Drug Supply Local Action/Context: The current position in terms of Drug Supply charges in North Ayrshire shows a decrease on both last year and the 5-year average. Cannabis Cultivations have also noted a marked decrease with just three being identified so far this year. Possession charges have noted an increase this year but the amounts being found are insufficient to justify a supply charge. Proactivity remains the main focus and means by which these charges are obtained. Engagement with the local residents and Community groups across Ayrshire continues to provide intelligence information which can be developed to ensure we are focusing resources and action plans in the right areas at the right time. Both Priority Policing Team and Divisional Crime team remain responsive to community concerns and intelligence re drug dealing activity. With the assistance of Intelligence officer information and intelligence is quickly turned around into enforcement action. In April 2024 officers from Ayrshire division Proactive crime team attended an address in Irvine. During a search of the address, crack cocaine and diamorphine with street value of aver £1000 was recovered. Two males were arrested and charged with being involved in the supply of controlled drugs. In April 2024 officers from UA PPT attended at a property in Irvine whereby they apprehended a male on warrant. Whilst in attendance they noted signs of drugs being produced and prepared for supply. A search under warrant in the address was undertaken whereby cocaine and heroin was recovered with a street value of over £31,000. Around £2750 in cash was also seized. 2 males and 1 female were arrested and charged with being involved in the supply of controlled drugs. In May 2024 officers from Ayrshire division Proactive crime team attended three addresses in Kilbirnie in possession of sheriff search warrants. The properties were simultaneously searched and cannabis and cannabis resin with street value of over £5000 was recovered as quantity of cash. Four persons were arrested and charged with Misuse of Drug offences. In May 2024 officers from Ayrshire division Proactive crime team attended an address in Dalry. During a search of the address a cannabis cultivation was discovered, with a quantity of plants valued at up to £3000 seized. It was also noted that the electricity meter had been bypassed. A male was arrested and charged with producing a controlled drug and also offence under Electricity Act 1989. Source: Taken from Management Information systems 26
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OFFICIAL—POLICE & PARTNERS 6 SERIOUS CRIME—Robbery Local Action/Context: Robbery crimes across North Ayrshire have increased during the first 3 months of the year which is well above last year but slightly below the 5-year average. The figures being reported this year are in keeping with those experiences in previous years with 2023 being much lower than the preceding four years. The detection rate is currently 90% which is above last year and the 5-year average. There have been three crimes on the High Street in Irvine, two of which have occurred at a bus stop. Three of these crimes have taken place within the home, with a physical assault being most commonly used against the victim. Cash remains the most commonly acquired item and the victim knew the offender, in some capacity, in at least 50% of robberies so far this year. Three of the victims have been aged 70 or above. Robbery crimes are a key priority for North Ayrshire, investigations are regularly reviewed and prioritised by Area Command Team and the Criminal Investigation Department. This is to ensure that victims are supported and offenders identified and arrested at the earliest opportunity. 4 of these offences were committed in Irvine, 2 in Largs, 1 in Beith, 1 in Saltcoats, 1 in Dalry and 1 in Ardrossan. The detection rate is really positive at 90% reflecting our commitment to resolve these crimes, the only undetected crime relates to a crime reported in Saltcoats, there are significant discrepancies in their account and it remains unresolved. Whilst being committed to robust enforcement we tackle the underlying factors that lead offenders to commit such crimes by working collaboratively with partners to ensure appropriate supports are put in place to reduce offending, this is a focus for our Community Wellbeing Team. Source: Taken from Management Information systems 27
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OFFICIAL—POLICE & PARTNERS 7 VIOLENCE AGAINST WOMEN & GIRLS—Domestic Abuse Local Action/Context: There has been a change in the reporting methods for Domestic crimes which means there is no means of doing a straight comparison due to the change in recording systems. Figures were previously taken from the Vulnerable Person Database, but from 1st April 2024 this has changed and all Domestic figures are now calculated from the Crime Database (UNIFI). The chart provides an indication of the changes which have taken place and highlights the increases noted in crimes during May and June 2024. From the available information the indications are that there has been an increase in crimes this year and the figures are also above the 5-year average. Non-recent crimes account for just under 13% of those reported. Incident data also shows a slight increase this year compared with 2023, but not to the same extent as the increase in crime data. During the months of April and May there has been an increase in the number of reported Domestic incidents. This increase can in part be explained by the excellent work undertaken by the Domestic Abuse Safeguarding Team (DAST) who initiate follow up contact with victims of Domestic Abuse. These subsequent interactions allow victims the opportunity to report further offences which are robustly investigated by the Domestic Abuse Investigation Unit (DAIU). These invaluable contacts offer reassurance to individuals affected by Domestic Abuse and encourages partner agency engagement. DSDAS referrals for the quarter have slightly decreased with 30 applications having been received compared to the previous quarter of 33. Domestic Abuse remains a high priority within North Ayrshire and the DAIU continue to work closely with partner agencies to identify high risk victims of Domestic Abuse and develop safety plans around them. During this reporting period 56 victims of Domestic Abuse were referred to MARAC and risk focused safety plans implemented. Whilst this is a slight decrease in comparison to 60 from January to March the number of MARAC cases being referred it demonstrates the increase in awareness and cohesive working practices around this process. Information gleaned during diligent investigations during this quarter have identified a further 4 high tariff offenders as MATAC targets and investigations are ongoing into serious sexual offences against several previous partners. Source: Taken from Available Data on iVPD and UNIFI 28
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OFFICIAL—POLICE & PARTNERS 8 VIOLENCE AGAINST WOMEN & GIRLS—Rape & Sexual Assault Local Action/Context: There has been a marked increase in the number of reported Rape crimes in North Ayrshire during the first 3 months of the Financial Year (up from 9 last year to 20 this year). However whilst there has been a 122.2% increase compared with last year, 70% of these are non-recent crimes. A total of 13 crimes are Domestic related with a further two being a family member. Sexual Assaults have also noted an increase on both last year and the 5-year average. Of the 46 reported crimes, 19 are non-recent, and at least five of all sexual assaults were domestic related with a further three involving a family member. The current detection rate is above last year and the 5-year average. Non Recent Investigations have their own investigative challenges such as no CCTV, forensic opportunities and occasionally witnesses being deceased. All are SIO led by a Detective Inspector who is dedicated to these investigations. Demanding role as SOLO (Sexual Offences Liaison Officer) supporting victims from the initial report through the Investigation. Strong partnership working in North Ayrshire with Rape Crisis and Women's Aid– positive first step to gaining trust and positive Police engagement, confidence of partners and victims increasing through MARAC Feedback from victims is overwhelmingly positive which now includes an anonymous feedback function for victims of domestic and sexual crimes. Discussions ongoing with Irvine Royal to develop and deliver a multi-agency prevention input on the theme of consent to pupils S1-S3 based on data regarding a younger profile of both victim and offenders. Source: Taken from Management Information systems 29
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OFFICIAL—POLICE & PARTNERS 9 SAFER COMMUNITIES—Antisocial Behaviour Local Action/Context: Anti-social behaviour (ASB) incidents across North Ayrshire during these first three months have recorded a decrease when compared with last year (down 2.3%). A 3-year average is available through current dashboards and again there has been a reduction of around 11.9% on this figure. ASB incidents involving youths accounted for just under 12%. Changes have also been made in the way crimes are being recorded to comply with Scottish Government Crime Recording Standards. As a result a new crime group for ASB has now been included making it easier to identify crimes of this nature. These figures show that for the first 3 months of this year there has been an increase in the number of ASB crimes compared with last year (up 12.2%) and on the 5-year average (up 1.0%). Due to the ongoing issues with the PENTIP system we are unable to provide information on the issuing of ASB tickets at this time. Each week we hold a joint tasking meeting between locality and response Policing identifying emerging hotspots and concerns for Anti Social behaviour where additional patrols and action plans are submitted . These plans include high visibility patrols within town centres providing public reassurance supporting the nighttime economy. During the review period 489 licenced premises visits have been completed which is significantly more than the previous quarter 383. Derelict Premises, Seafield School, Officers have engaged with North Ayrshire Council and property owners to work collaboratively to secure and deter youth ASB within the grounds of the school. Proactive patrols have resulted in the recovery of offensive weapons and drugs and the locality team continue to give the area regular attention. Officers have built relationships with significant businesses in Ardeer and continue to work in partnership to prevent and detect ASB near to their premises. Anti-social use of off-road bikes and quads is an ongoing concern in Stevenston; however, positive steps have been taken and a 14-year-old and parent have been reported for numerous road traffic offences. Locality Team have given attention to rail infrastructure in partnership with Scotrail and BTP. Attention is also given to the number 11 stagecoach through targeted local initiatives. This has resulted in positive feedback from drivers who note a reduction in ASB when these initiatives are operational. Dedicated plain clothes/ high visibility patrols have resulted in numerous offensive weapons being seized in Saltcoats town centre and offenders charged. Source: Taken from Performance Management Information Dash- boards 30
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OFFICIAL—POLICE & PARTNERS 10 SAFER COMMUNITIES—Hate Crime Local Action/Context: It should be noted that Hate crimes are now being counted using the UNIFI Crime system rather than VPD where the figures came from previously (see Domestic section). This does mean direct comparisons are unlikely to be accurate. Based on the available information this would suggest that Hate crime across North Ayrshire has again recorded a marked increase when compared to the same period in 2023/24 (n=54 compared with n=43) and the 5-year average (n=31.8). The chart opposite highlights the fact that Racial crimes continue to show marked increases. The majority of these have involved members of the public rather than Police Officers. There are currently two repeat victims in North Ayrshire, one of which is a child being targeted by other young persons. There are currently only two repeat locations, one being Saltcoats Police Station and the other being one of the High Schools in the area. All Hate Crime is thoroughly investigated and support is offered to the victim primarily through the Local Authority Liaison Officer, Preventions and Interventions Officer and Locality Policing Officers. There has been a marked increase in racial crimes from the same period last year with a slight decrease in both transphobic and homophobic crimes. Incidents encompassing hate crime are subject to daily scrutiny and are reviewed on a regular basis ensuring all enquiry is conducted as efficiently and effectively as possible. One of the repeat victims/locations in North Ayrshire is a High School. As such, continued engagement through both Campus Officers and Locality Officers to re- educate and highlight the significance of impact of hate crimes on victims. The Local Authority Liaison Officer continues to work with the Refugee and Resettlement Team at North Ayrshire Council in speaking with the Afghan, Syrian and Ukrainian communities to highlight reporting around hate crimes/incidents, providing continued support and guidance to refugees as well as partners. Source: Taken from Available Data on iVPD and UNIFI 31
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OFFICIAL—POLICE & PARTNERS 11 SAFER COMMUNITIES—Acquisitive Crime Local Action/Context: The chart opposite clearly shows the improved picture in terms of Acquisitive crime during this quarter. The only crime type to be showing an increase at the moment is Vehicle Crime, all others have experienced a decrease when compared with last year. However Fraud and Shoplifting are still recording figures above the 5-year average at the moment. Vehicle Crime started to note an increase towards the end of the last Financial Year and this has continued into this year. However, ongoing investigations have resulted in arrests being made and the number of crimes is now reducing back to normal levels. Shoplifting crimes have been on an upward trend in recent years, however there has been a drop in the number of reported crimes this year but the figures remain the second highest since 2019/20. Fraud crimes are also bucking the trend by also showing a reduction this year compared with 2023. Figures remain above the 5-year average with detection rates above those recorded last year. In April 2024 officers from UA PPT established a crime pattern in relation to thefts in the Irvine area. One male was identified, traced and charged with 8 offences relating to crimes of dishonesty . The retail crime team based in Saltcoats continue to focus on crimes of shopliftings they have established positive relationships with major retailers where working collaboratively they are sharing intelligence , working together to bring those responsive to justice. Organised retail crime groups continue to operate throughout Scotland where we have had successes arresting those responsible disrupting the group, intelligence being shared nationally through Retailers Against Crime (RAC). Preventions and Interventions officer continues to work closely with Trading Standards throughout North Ayrshire , running events to support vulnerable members of the community with security advice re Scam Prevention in terms of online scams, doorstep crime, rogue traders. The feedback from these events have been really positive. Source: Taken from Management Information systems 32
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OFFICIAL—POLICE & PARTNERS 12 COMMUNITY WELLBEING Local Action/Context: Drugs Harm CWU (Community Wellbeing Unit) has been actively engaged in addressing drug-related issues within the community continuing to collaborate with Turning Point carry- ing out joint visits to those in the community most at risk and visiting young people in care settings, educating them on the impacts of drugs and alcohol through sessions that feature lived experience. These presentations continue to have a profound effect, helping young people understand the severe consequences of substance abuse whilst building strong, positive relationships with the CWU officers. CWU continue to work closely with Divisional Intelligence Officers, adding to the wider intelligence picture in North Ayrshire, leading to more effective interventions. CWU continue to attend a clinical review for North Ayrshire's most vulnerable individuals at the Partner- ship Clinic at Caley Court, led by the Alcohol and Drug Partnership (ADP) facilitating a coordinated approach to individuals in crisis. Community Justice The approach taken by the CWU aims to ultimately reduce police contact with those in the community committing low level crimes by demonstrating a positive route out of offending. The meeting carried out with partners continues to be well attended, taking a holistic approach, providing a support system for vulnerable individuals. Sever- al areas were identified for action across various sectors, resulting in multiple successful joint visits with positive outcomes. CWU's partnership with Women's Aid and oth- er agencies continue to carry out joint visits and coordinated support for vulnerable women, particularly those affected by domestic abuse. This approach has proven effective in providing necessary assistance and reducing demand on frontline resources. Mental Health CWU continue to participate in professionals’ meetings with addiction and mental health services to discuss vulnerable individuals, leading to comprehensive care plans ensuring the right support is provided by statutory and third sector partners, reducing demand on frontline policing. Their engagement with the Equal Programme, which supports individuals with disabilities and long-term health conditions continues to result in successful referrals. These have helped vulnerable individuals gain employ- ment and stability. CWU's continuous involvement in the Partnership Clinic at Caley Court ensures that they remain informed about the mental health needs of the com- munity and where necessary advocate for appropriate support. Youth Engagement CWU continues to take a proactive approach in engaging with young people with the aim of diverting them into positive destinations. Regular visits to care settings to in- teract with young residents to build positive relationships and role modelling good decision making and behaviour. This also feeds into the CWU promoting the Philomena protocol and the not-at-home policy in care settings, significantly reducing reports of young people being reported missing. These visits have strengthened their connec- tions with both staff and young people, providing a supportive environment that encourages positive behaviour and deters criminal activity. By focusing on education, relationship-building, and preventive measures, CWU effectively engages with youths, promoting safer and more supportive community dynamics. 33
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OFFICIAL—POLICE & PARTNERS 13 ROAD SAFETY Local Action/Context: Unfortunately there has been a problem with ticket information and no data has been available for extraction since 27th March 2024. At this stage there is no indication when this will be resolved. This obviously impacts the Road Police statistics as well as the overall crime figures. It is notable, however, that crimes involving Driving under the Influence have continued to increase this year with a total of 89 reported so far, which is well above last years total for Q1 of 62 and the 5-year average of 49.2. In terms of Serious and Fatal Road Accidents —there have been zero fatalities during the first three months this year which is the same as last year. There have been 5 people seriously injured, which is a decrease of 64.3% compared with last year when 14 persons have been seriously injured, one of those seriously injured has been a child. In respect of the increase in detected crimes for driving under the influence, this is likely attributable to increased officer awareness around the physical indicators of offenders as well as an increase in knowledge and use of drug wipes. Notably, a 36 year old driver was arrested after crashing into a parked motor vehicle in Kilwinning. He was found to be over the drink drive limit and a roadside drug wipe tested positive for cannabis. There have been 4 significant serious RTCs involving injury which were dealt with by Road Policing. This does not account for all serious injury collisions within North Ayrshire by definition of what can fall into the category of serious injury for stats recording. All 3 of these collisions have involved a member of the vulnerable road user category. 14 year old pedestrian was struck by a motor vehicle on Kilwinning Rd, Irvine resulting in stitches being required. 12 year old pedestrian was left with significant life changing injuries after being struck by a vehicle on the A78 Ardrossan. 68 year old cyclist suffered spinal injuries after they were involved in a collision with a vehicle on the A78 near Ardrossan. 60 year old motorcyclist suffered a fractured spine after they were involved in a single vehicle collision on the B769 Stewarton. Source: Taken from Management Information systems 34
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OFFICIAL—POLICE & PARTNERS 14 PUBLIC CONFIDENCE—Survey Information User Experience - Current Position It should also be noted that the ‘Feeling adequately informed’ question changed in 2022/23 and only applies to those who stated they expected to be kept informed. The following data relates to responses from North Ayrshire for the period 1st April to 30th June 2024. Your Survey Local Action/Context: Your Police Survey remains open for all police and members of the public to provide their views on Policing in the local community. Local officers continue to promote engagement with Your Police Survey at all events and community engagements with regular broadcasts on media and social media platforms. How safe do you feel in your local area? Total Respondents Very Safe Fairly Safe Total North 0.00% 70.97% 70.97% 31 Concern about Crime Total Respondents Increased a Lot Increased a Little Total North 35.48% 35.48% 70.96% 31 Questions YTD Ayrshire YTD Female Male Blank/ Other Number of Respondents 53 249 35 18 0 Ease of Contact? (% Easy and Very Easy) 70% 72% 71% 67% N/A Being provided with the appropriate response? (% Yes) 67% 65% 70% 63% N/A Feeling adequately informed about progress made with your report (% Yes) 52% 55% 56% 45% N/A Overall Satisfaction? (% Satisfied or Very Satisfied) 68% 70% 71% 61% N/A 35
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OFFICIAL—POLICE & PARTNERS 15 PUBLIC CONFIDENCE—Complaints Against the Police NOTE : The information in these tables covers the period 1 April 2024 to 30 June 2024. Complaint Cases & Allegations Received Breakdown of Case Categories Breakdown of Allegations Breakdown of Quality of Service Allegation Types TOTAL COMPLAINT CASES RECEIVED TOTAL NUMBER OF ALLEGATIONS YTD LYTD % CHANGE YTD LYTD % CHANGE U DIVISION TOTAL 95 115 -17.4% 160 173 -7.5% North Ayrshire 28 27 3.7% 52 36 44.4% FLR (Early Resolution) FLR PSD (NCARU) FLR (Spec or PSD) Criminal Complaint Non Crim- inal (not FLR) Abandoned With- drawn Ongoing (NCARU) Not Rele- vant Com- plaint U DIVISION 0 39 1 6 31 7 6 5 0 North Ayrshire 0 12 1 2 8 2 1 2 0 Breakdown of Allega- tions Assault Corrupt Practice Discriminatory Behaviour Excess Force Incivility Irregularity in Procedure Neglect of Duty Oppressive Conduct/ Harassment Other - Criminal Non- Criminal Traffic Irreg- ularity/ Offence Unlawful Unnecessary Arrest or Detention U DIVISION 5 1 2 15 26 52 1 4 1 1 2 3 North Ayrshire 1 0 0 5 7 17 0 2 1 1 2 2 Quality of Service Policy/ Procedure Service Delivery Service Out- come U DIVISION TOTAL 8 14 25 North Ayrshire 1 6 7 36
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OFFICIAL—POLICE & PARTNERS 16 PUBLIC CONFIDENCE—101 Performance 101 Performance and Information This section measures the average (mean) time to answer calls from the public, received via the 101 telephony system, within the reported period – National Infor- mation and not localised to North Ayrshire. 101 Demand Mitigation People calling the non-emergency 101 service may sometimes have to wait longer to have their calls answered, as the emergency 999 service is always priori- tised. Seasonal fluctuations in demand on 101 and 999 or a high volume of calls to the priority emergency 999 service can result in longer wait times for the responses to non-emergency 101 calls. Crucially, 101 callers are instructed to terminate the call and dial '999' in the event of an emergency or if the incident is escalating. Callers to the 101 non-emergency line are also given the option of using the online Contact Us facility on the Police Scotland website and we have seen a rise in the use of this facility, with 130,000 email contacts recorded last year. ContactUs enquiries are handled in the same way, by the same service advisers as a 101 call but means that the caller does not have to stay on the line for a re- sponse. We also have online reporting forms available on the Police Scotland website which deal with a range of incidents including reporting lost property, and also enable people to report sensitive matters such as hate crime and harassment in confidence. During periods of high demand a recorded message will be utilised to inform callers of delays in answering their call. Callers will also be provided with an antici- pated wait time for their call to be answered. Month Average Speed of Answer No of calls Longest April 2024 4 mins 17 secs 111,027 00:44:36 May 2024 5 mins 49 secs 122,307 01:11:08 June 2024 5 mins 13 secs 112,916 01:24:21 37
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OFFICIAL—POLICE & PARTNERS 17 PUBLIC CONFIDENCE—Taser Use PS27 4 PS28 32 Total Incidents Attended 17 1 3 1 1 1 0 0.5 1 1.5 2 2.5 3 3.5 18-24 25-34 35-44 45-54 55+ Subject Age Total Uses 7 Draw 5 Aimed 0 Red Dot 2 Fired 0 X2 Taser Use by North Ayrshire Specially Trained Officers (STOs) 1st April 2024 –30th June 2024 Note on Data This summary provides an insight into X2 Taser use by STOs in North Ayrshire for the Stated period. It should be noted that this does not provide details of the incidents themselves. In some incidents there may have been multiple uses of Taser on one subject. Some incidents may have involved more than one officer or subject. The reasons for use of force is not detailed. OFFICIAL Male 6 Female 1 38
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OFFICIAL—POLICE & PARTNERS 18 GLOSSARY OF TERMS Acronym Details ASB Anti-Social Behaviour ASBIT Anti-Social Behaviour Investigation Team CWU Community Wellbeing Unit CYTD Current Year to Date DAIU Domestic Abuse Investigation Unit DAST Domestic Abuse Safeguarding Team DRD Drug Related Deaths DSDAS Disclosure Scheme for Domestic Abuse Scotland NAC North Ayrshire Council FLR Front Line Resolution GIRFEC Getting It Right For Every Child HMP Her Majesty's Prison LPP Local Policing Plan LPT Local Policing Team LYTD Last Year to Date MARAC Multi Agency Risk Assessment Conference NCARU National Complaints and Resolution Unit Non-Rec Non Recent (over one year from incident occurring) PACT Pro-Active Crime Team PSOS Police Service of Scotland PYTD Previous Year to Date QoS Quality of Service (relates to complaints) RADAR Rapid Access to Drug and Alcohol Recovery SARC Sexual Assault Referral Centre ScOMIS Scottish Operational and Management Information System SFRS Scottish Fire and Rescue Service SWD Social Work Department VAWG Violence Against Women and Girls YTD Year to Date 39