Democracy Spraffa

Agenda Document Pack - Police and Fire and Rescue Committee - 10/06/2024

North Ayrshire Council · 10 June 2024
Back to Police and Fire and Rescue Committee — 10 June 2024 and its agenda

Text extracted from the council's PDF. Layout and reading order may differ from the original.

Original council PDF · Download plain text

Page 1

North Ayrshire Council, Cunninghame House, Irvine KA12 8EE         
Police and Fire and Rescue Committee 
A Meeting of the Police and Fire and Rescue Committee of North Ayrshire Council
will be held in the Council Chambers, Ground Floor, Cunninghame House, Irvine,
KA12 8EE on Monday, 10 June 2024 at 14:00 to consider the undernoted business. 
Meeting Arrangements - Hybrid Meetings
This meeting will be held on a predominantly physical basis but with
provision, by prior notification, for remote attendance by Elected
Members in accordance with the provisions of the Local Government
(Scotland) Act 2003.  Where possible, the meeting will be live-streamed
and available to view at https://north-ayrshire.public-
i.tv/core/portal/home.   
1 Declarations of Interest
Members are requested to give notice of any declarations of interest in
respect of items of business on the Agenda. 
2 Minutes
The accuracy of the Minutes of the meeting held on 26 February 2024 will
be confirmed and the Minutes signed in accordance with Paragraph 7 (1)
of Schedule 7 of the Local Government (Scotland) Act 1973 (copy
enclosed). 
3 Scottish Fire and Rescue Service Performance and Service Update
Submit report by the Scottish Fire and Rescue Service on performance in
relation to the North Ayrshire Local Fire and Rescue Plan (copy
enclosed). 
4 Police Scotland Performance Update
Submit report by Police Scotland on performance in relation to the North
Ayrshire Local Policing Plan (copy to follow).
1

Page 2

North Ayrshire Council, Cunninghame House, Irvine KA12 8EE 
5 Scottish Fire and Rescue Service Strategic Review Online Survey
There will be a verbal update by the Scottish Fire and Rescue Service in
respect of the above. 
6 Presentation by Scottish Fire and Rescue Service (SFRS) on recent
Kilwinning battery recycling centre incident
There will be a short presentation by SFRS on the above, followed by an
opportunity for Members to ask questions. 
7 Urgent Items
Any other items which the Chair considers to be urgent.  
Webcasting
Please note: this meeting may be filmed/recorded/live-streamed to the
Council's internet site and available to view at https://north-ayrshire.public-
i.tv/core/portal/home, where it will be capable of repeated viewing.  At the
start of the meeting, the Provost/Chair will confirm if all or part of the
meeting is being filmed/recorded/live-streamed.
You should be aware that the Council is a Data Controller under the Data
Protection Act 2018.  Data collected during the webcast will be retained in
accordance with the Council’s published policy, including, but not limited
to, for the purpose of keeping historical records and making those records
available via the Council’s internet site.
Generally, the press and public seating areas will not be filmed. However,
by entering the Council Chambers, using the press or public seating area
or (by invitation) participating remotely in this meeting, you are consenting
to being filmed and consenting to the use and storage of those images and
sound recordings and any information pertaining to you contained in them
for webcasting or training purposes and for the purpose of keeping
historical records and making those records available to the public. If you
do not wish to participate in a recording, you should leave the
meeting.  This will constitute your revocation of consent.
If you have any queries regarding this and, in particular, if you believe that
use and/or storage of any particular information would cause, or be likely
to cause, substantial damage or distress to any individual, please contact
dataprotectionofficer@north-ayrshire.gov.uk. 
2

Page 3

North Ayrshire Council, Cunninghame House, Irvine KA12 8EE 
Police and Fire and Rescue Committee Sederunt 
Donald Reid (Chair)
Stewart Ferguson (Vice-Chair)
Scott Davidson
Amanda Kerr
Jean McClung
Davina McTiernan
Donald L. Reid
Angela Stephen
John Sweeney
Vacancy 
Chair: 
Apologies: 
Attending: 
3

Page 4

4

Page 5

Police and Fire and Rescue Committee
26 February 2024 
At a Meeting of the Police and Fire and Rescue Committee of North Ayrshire Council
at 2.00 p.m. involving a combination of participation by remote electronic means and
physical attendance within the Council Chambers, Irvine. 
Present (Physical Participation)
Donald Reid, Jean McClung, Davina McTiernan, Donald L. Reid and John Sweeney. 
Present (Remote Attendance)
Scott Davidson. 
In Attendance 
Wallace Turpie, Senior Manager (Waste Resources – Operations) (Place); R. Lynch,
Senior Manager Legal Services, C. Cochrane, Solicitor (Legal Services) and C.
Stewart and D. McCaw, Committee Services Officers (Chief Executive’s Service). 
Also In Attendance 
Chief Superintendent R. Higgins and Chief Inspector F. Normansell (Police
Scotland); and Area Commander I. McMeekin (Scottish Fire and Rescue Service). 
Chair
Councillor Donald Reid in the Chair. 
Apologies
Stewart Ferguson and Angela Stephen. 
1. Declarations of Interest 
There were no declarations of interest by Members in terms of Standing Order 11
and Section 5 of the Code of Conduct for Councillors. 
2. Minutes 
The Minutes of the Meeting of the Police and Fire and Rescue Committee held on 13
November 2023 were confirmed and the Minutes signed in accordance with
Paragraph 7 (1) of Schedule 7 of the Local Government (Scotland) Act 1973. 
3. Scottish Fire and Rescue Service Performance and Service Update 
Submitted report by the Scottish Fire and Rescue Service (SFRS) which provided
statistical information on progress against the North Ayrshire Local Fire and
Rescue Plan for the period 1 April 2023 – 31 December 2023.  The report provided
an analysis of the performance across six indicators, using the rolling three-year
average as a basis of measuring performance, together with a summary of
priorities and current activity.  Additional contextual information was provided by
Area Commander McMeekin to the meeting. 
Agenda Item 2
5

Page 6

An update was provided in relation to the decision to pause the Local Fire and
Rescue Plan review until budget implications were fully known, with the 6 current
local priorities continuing to be a focus to meet the needs of the North Ayrshire
area.  Consultation on the future priorities of the Scottish Fire and Rescue Service
would commence at the end of March 2024 through engagement with Elected
Members and Council officials. 
Members asked questions and were provided with further information in relation to:- 
• the role of home safety fire visits to highlight areas of concern through
appropriate referral pathways;
• the risks and impact of deliberate fire setting in the Irvine West and Saltcoats
and Stevenston areas;
• future joint action plans to tackle deliberate fire setting, including the ongoing
work of the Council’s Environmental Enforcement Team;
• the criteria regarding fire appliance attendance at road traffic incidents;
• risk management in connection with electric vehicle fires;
• retained duty system contracts and statistics; and
• unintentional injury or harm figures. 
The Chair advised that the Committee would be happy to consult with the Area
Commander on the future priorities of the Scottish Fire and Rescue Service and, if
time allowed, that the consultation could be extended to all Members of the
Council. 
Noted. 
4. Police Scotland Performance Update 
Submitted report by Police Scotland on performance in relation to the North Ayrshire
Local Policing Plan for the period 1 April 2023 – 31 December 2023. A summary of
current local policing plan priorities was also detailed. 
The report provided information on North Ayrshire’s performance, including a 6.2%
increase in the total number of crimes. The report further outlined progress in the
areas of serious crime, violence against women and girls, safer communities,
community wellbeing, road safety and public confidence.  Additional contextual
information was provided by Chief Superintendent Higgins to the meeting. 
Members asked questions and were provided with further information in relation to:- 
• laws affecting owners to ensure their dogs were kept under control when not on
a lead;
• measures to tackle the significant increase in detection and reporting rates for
shoplifting in supermarkets in the North Ayrshire area;
• related links between shoplifting and youth disorder;
• the increase in violent crime primarily due to the number of minor assaults both
on emergency workers and the public;
6

Page 7

• whether any incidents were attributable to changes in street lighting on roads
and footpath areas;
• the potential for Police quad bikes to be deployed to the Lochshore area of
Kilbirnie during the forthcoming summer months;
• the routine carrying of tasers by trained Police Scotland officers;
• the Challenge 25 policy utilised by licence-holders;
• the use of future test purchasing initiatives as an additional tool to prevent
illegal underage alcohol sales being reported by Police Scotland in future
Committee reports;
• clarification on road traffic offences dealt with by Police Scotland and DPE
provisions enabling NAC enforcement officers to administer parking penalties;
and
• whether details of on duty officer totals could be quantified within future
information provided to Committee. 
The Chair advised that the Committee would be happy to consult with the Chief
Superintendent on the future priorities for the next Policing Plan and also in
connection with any requirement to amend timing of reports to Committee in line
with Police Scotland reporting timelines. 
Noted. 
5. Update Reports: Operation Moonbeam 
Submitted reports in relation to the North Ayrshire approach to Operation Moonbeam
during October and November 2023 and on partnership work undertaken to identify
problematic areas and tackle illegal bonfire locations in relation to reducing risks to
communities. 
Information was also provided in relation to offences against emergency services
personnel responding to incidents and the main hotspot areas which were
challenging in terms of the level of crime and incidents. 
The Committee was also advised of work undertaken with Trading Standards to
ensure retailers were aware of the new legislation in terms of the Fireworks and
Pyrotechnic Articles (Scotland) Act 2022 where Local Authorities had the ability to
designate particular areas as a Firework Control Zone.  Ongoing work was taking
place to determine whether to designate any areas as Firework Control Zones in
terms of this new legislation. 
Members asked questions and were provided with further information in relation to:- 
• individual and organised displays where public entertainment licences were not
obtained;
• the number of locations where materials were unable to be removed due to the
timing of intimation and availability of resources;
• weekend collection of combustible materials with the potential to cause storage
and disposal issues and risks of fires at depots;
• finance costs for removal of materials; and
7

Page 8

• the knock-on effect on customer service requests as a result of the clear-up
exercise following bonfire night. 
The Chair intimated thanks to all services for the partnership working approach taken
in connection with Operation Moonbeam. 
The Committee agreed (a) that a standing item be added to future Agendas in
connection with preparation and follow up in relation to Operation Moonbeam; and
(b) otherwise, to note the content of the report. 
6. Valedictory 
The Chair, on behalf of the Committee, took the opportunity to thank Diane McCaw,
Committee Services Officer, for the work undertaken by her with North Ayrshire
Council and its predecessor, Cunninghame District Council, and wished her a long
and happy retirement. 
The meeting ended at 4.00 p.m. 
8

Page 9

Page | 1 
Scottish Fire and Rescue Service 
Police & Fire and Rescue Committee – 10 June 2024 
Subject  Performance Report and Service updates 
Purpose  To advise members of the Police and Fire Committee as to progress
against North Ayrshire’s Local Fire and Rescue Plan and to provide
committee members with other key Fire and Rescue Service
updates. 
Recommendation  For members to note the information contained within this report 
1. Introduction 
1.1 The Scottish Fire and Rescue Service (SFRS) is legally obliged to produce Local Fire
and Rescue Plans for all 32 local authorities across Scotland. The Local Fire and
Rescue Plan for North Ayrshire was developed and, following a public consultation,
was presented to North Ayrshire Council for formal approval. 
1.2  The priorities contained within the current North Ayrshire Local Fire and Rescue Plan
were formally approved at the full Council. The continuation of these priorities has
been agreed for future reference, via the Police & Fire and Rescue Committee, and
will be subject to ongoing monitoring via this forum. 
2.   Performance Summary 
2.1 An analysis of operational responses across North Ayrshire for the period 1 April
2023 to 31 March 2024 identified a 7.7% decrease in activity levels when compared
to the previous fiscal reporting period. A further review of activity over the rolling three
years average indicates a 0.5% decrease in operational demand over the agreed
recording period. 
2.2 In reviewing operational activity on a broader level, false alarms accounted for 57.1%
of all demand, with fire related and special service activity accounting for 26.2% and
16.7% respectively. 
2.3 For the period 1 April 2023 to 31 March 2024, overall progress is being monitored
across six indicators, using the three-year rolling average as a basis of measuring
performance. Year on year and the rolling five-year average figures are also used to
review short and long terms changes in demand and trends. 
2.4 Utilising the defined approach in Section 4.3, review of performance against these
indicators identified two are above and four are below the three-year average. 
Agenda Item 3
9

Page 10

Page | 2 
2.5 Further analysis of this performance is provided within the accompanying
performance report (Appendix A). 
3.   SFRS Updates 
3.1 Chief Officer Ross Haggart has informed the Board of the SFRS of his intention to
retire from his position later this year. A competitive process to identify a new Chief
Officer will commence in the near future. 
3.2 The SFRS has launched an online survey to inform future changes to the
organisation. This is the first stage in the organisation’s engagement with
communities, staff, representative bodies, partners and elected members as it
considers implementing changes to the emergency services it delivers across
Scotland. 
This survey opened on 29 April and will close on 30 June 2024. A copy of the
accompanying information pack and a link to the online survey are attached
(Appendix B) and enclosed for the Police & Fire and Rescue Committee’s
consideration: 
• https://firescotland.citizenspace.com/planning-and-performance/shaping-our-
future-service-your-say/ 
3.3 On Monday 7 April 2024, the SFRS responded to a commercial building fire in the
Byrehill Place area of Kilwinning. This incident attracted a Level 2 Response (six fire
appliances and various supporting resources) and required the SFRS to remain in
attendance for a period of seven days. 
An overview of the SFRS’s response to this incident (containing non-personal and
non-commercially sensitive only) will be presented to the Police & Fire and Rescue
Committee at its meeting on Monday 10 June 2024. 
4. Proposal 
4.1 It is proposed that members of the Police & Fire and Rescue Committee: 
a) Note the contents of the performance summary and associated report for the
period. 
b) Note the SFRS updates. 
5.   Implications 
5.1 No implications have been identified at this time in respect of service delivery within
North Ayrshire. 
6.   Conclusion 
6.1 Fire and Rescue Service activity is subject to regular monitoring and review by North
Ayrshire Council’s Police & Fire and Rescue Committee. The contents of this
10

Page 11

Page | 3 
document, and accompanying performance report, forms part of this monitoring
process. 
6.2 Members of the Police & Fire and Rescue Committee will be kept up to date on
progress against the Local Fire and Rescue Plan and to any future fire and rescue
service updates as they arise. 
Area Commander Ian McMeekin
Local Senior Officer
East Ayrshire, North Ayrshire and South Ayrshire
Scottish Fire and Rescue Service 
For further information please contact Area Commander Ian McMeekin 01294 606811
11

Page 12

North Ayrshire Performance Report
1st April 2023 - 31st March 2024
12

Page 13

North Ayrshire Performance Report
Table of Contents
Local Fire and Rescue Service Plan Priorities 3
North Ayrshire Activity Summary   4
Domestic Safety - Accidental Dwelling Fires 5
Domestic Safety - Accidental Dwelling Fire Casualties 6
Unintentional Injury and Harm                                                                                             7
Deliberate Fire Setting                                                                                                      8
Non-Domestic Fire Safety                                                                 9
Unwanted Fire Alarm Signals                                                      10
Prevention & Protection 11
Retained Duty System                                     11
Scottish Fire and Rescue Service | North Ayrshire Performance Report                               2
13

Page 14

14 1 8 45 2 15
3 0 0 0 0 33
9 1 22 45 2 77
5 0 4 9 0 4
11 0 12 45 6 65
14 3 6 88 9 132
14 2 14 36 3 52
16 0 16 25 6 36
29 0 12 130 8 63
115 7 94 423 36 477
4% -22% -2% -10% 38% -35%
-6% -28% 7% -1% 15% -6%
-7% -23% -11% -7% -6% -5%5 Year Average Change
North Coast
Saltcoats and Stevenston
Total Incidents
Year on Year Change
3 Year Average Change
Irvine West
Kilwinning
Accidental
Dwelling Fires
Accidental Dwelling
Fire Casualties
Unintentional Injury
and Harm
Deliberate Fire
Setting
Non-Domestic   
Fire Safety
Unwanted Fire
Alarm Signals
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine South
Local Fire and Rescue Service Plan Priorities
The Local Fire and Rescue Service Plan has been developed to set out the priorities and objectives withinNorthAyrshire and
allows our local authority partners to scrutinise the performance outcomes of these priorities. We will continue to work
closely with our partners in North Ayrshire to ensure we are all “Working Together for a Safer Scotland” through targeting
risks to our communities at a local level.
The plan has been developed to complement key partnership activity embedded across North Ayrshire'sCommunity
Planning Partnership. Through effective and co-ordintated partnership working we will seek to deliver continuous
improvement in our performance and effective service delivery in our area of operations.
The Local Fire and Rescue Plan for North Ayrshire identified six areas for demand reduction and is subject to regular
monitoring and reporting through the Police & Fire and Rescue Committee. A summary of the priorities and current activity
is detailed below with further detail and analysis contained within this performance report.
About the statistics within this report 
The activity totals and other statistics quoted within this report are published in the interests of transparency and
openness. They are provisional in nature and subject to change as a result of ongoing quality assurance and review.
Because all statistics quoted are provisional there may be a difference in the period totals quoted in our reports
after local publication which result from revisions or additions to the data in our systems. The Scottish Government
publishes official statistics each year which allow for comparisons to be made over longer periods of time.
Activity levels have reduced by more than 5%
Activity levels have reduced by up to 5%
Activity levels have increased overall
Scottish Fire and Rescue Service | North Ayrshire Performance Report                               3
14

Page 15

North  Ayrshire Delivery Activity Summary
Hour (am) Total Hour (pm) Total
Midnight 58 Mid-day 130
1am 59 1pm 133
2am 40 2pm 138
3am 41 3pm 148
4am 43 4pm 163
5am 32 5pm 194
6am 39 6pm 184
7am 45 7pm 188
8am 118 8pm 181
9am 138 9pm 130
10am 136 10pm 105
11am 141 11pm 92
27%
16%
57%
26%
17%
57%
Fires Special Services False Alarms
Incidents by Classification
Annual Ratio
3 Year Ratio
28.81%
17.85%
11.60%
8.79%
5.20%
5.09%
4.83%
2.51%
2.10%
1.87%
1.68%
1.61%
1.46%
1.38%
0.86%
False Alarm (Dwelling)
False Alarm (UFAS)
Outdoor Fire
False Alarm (Good Intent)
Refuse Fire
Special Service - Effecting…
Dwelling Fire
Special Service - Assist other…
Special Service - RTC
Vehicle Fire
Other Building Fire
Special Service - Flooding
Special Service - No action (not…
False Alarm (Malicious)
Other Primary Fire
Top 15 Incident Types by % of Total Incidents
700
fires
primary &
secondary
special
services
448
false
alarms
1,525
-13%
totalnumber of
incidents
2,673
-8%
0%
fire
casualties
7 -22% non-fire
casualties
94
-5%
-2%
01 02
03
04
05
06
07
08
09
10
11121314
15
16
17
18
19
20
21
22
23 00
Activityby Time of Day
57.49%RDSHome Fire
Safety Visits
Carried Out
916 Fire Safety
Audits Carried
Out
269
Scottish Fire and Rescue Service | North Ayrshire Performance Report                               4
15

Page 16

4% -6% -7%
Main Source of Ignition
Year on
Year
3 Year
Average
5 Year
Average
Domestic Safety - Accidental Dwelling Fires Domesti
163 150
137 139
111 115
2018/19 2019/20 2020/21 2021/22 2022/23 2023/24
Performance Summary AccidentalDwelling Fires to Date
Detection Present
83% 92%
Detection Actuated
Calls Made via Linked Alarms
23%
Automatic Detection & Actuation
14
3
9
5
11
14
14
16
29
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine Sout
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
12.1
2.4
7.1
4.5
7.3
10.5
8.1
9.9
22.0
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine Sout
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
Incidents Per 10,000 Population - North Ayrshire
Human Factors
Accidental DwellingFires by Ward Area
Alcohol/DrugImpairment
Distraction
Incidents Per 10,000 Population - Ayrshire
7.4
8.5
6.0
7.4
East Ayrshire North Ayrshire South Ayrshire Ayrshire
Severity of Accidental Dwelling Fires
No FirefightingAction Direct Firefighting
39% 18%
66%
17%
11%
3%
1%
0%
0%
1%
Not applicable
Item 1st ignited
Room of origin
Floor of origin
Limited to 2 floors
More than 2 floors
Whole building
Whole Roof
Extent of Fire Damage
29% 16%
Scottish Fire and Rescue Service | North Ayrshire Performance Report                               5
16

Page 17

-22% -28% -23%
Year on
Year
3 Year
Average
5 Year
Average
Domestic Safety - Accidental Dwelling Fire Casualties
0 0 0 0 00 0
3
2
0
0 - 9 10 - 19 20 - 49 50 - 79 80+
30
16
22 22
9 7
2018/19 2019/20 2020/21 2021/22 2022/23 2023/24
Unintentional Injury or
First Aidat Scene
Hospital Serious
HospitalSlight Injuries
3
Fatal Injuries
0
Performance Summary Accidental Dwelling Fire Casualties Year to Date
Extent of Harm
Age / Gender Profile
Casualties Per 10,000 Population - North Ayrshire
Fire Casualties by Ward Area
1
0
1
0
0
3
2
0
0
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine South
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
0.07
0.00
0.03
0.00
0.00
0.09
0.05
0.00
0.00
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine South
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
Casualties Per 10,000 Population - Ayrshire
1.06
0.52
0.18
0.59
0.00
0.20
0.40
0.60
0.80
1.00
1.20
East Ayrshire North Ayrshire South Ayrshire Ayrshire
0% 100
4
2
4
1
Breathing
difficulties
Asphyxiation Burns – slight Other medical
condition
Scottish Fire and Rescue Service | North Ayrshire Performance Report                               6
17

Page 18

-2% 7% -11%
Year on
Year
3 Year
Average
5 Year
Average
Unintentional Injury or Harm
0
3
22 23
5
0
5
8
14 13
0 - 9 10 - 19 20 - 49 50 - 79 80+
Slight Injuries
151
93
76 84
96 94
2018/19 2019/20 2020/21 2021/22 2022/23 2023/24
Deliberate
Performance Summary
Special Service Casualties Year to Date
Age / Gender Profile
6.9
0.0
17.4
3.6
7.9
4.5
8.1
9.9
9.1
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine South
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
Extent of Harm
Non-Fire Casualties by Ward Area
8
0
22
4
12
6
14
16
12
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine South
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
Casualties Per 10,000 Population - North Ayrshire
Non-Casualties Per 10,000 Population - Ayrshire
6.0
6.9
6.0
6.3
East Ayrshire North Ayrshire South Ayrshire Ayrshire
57% 43%
First Aidat Scene
Hospital Serious
21
37
Fatal Injuries
13
1
Hospital Slight Injuries
Road Traffic Collision Water Rescue
Assisting Other Agencies
45% 2%
46%
All Other Incidents
7%
Scottish Fire and Rescue Service | North Ayrshire Performance Report                               7
18

Page 19

-10% -4% -7%
Year on
Year
3 Year
Average
5 Year
Average
Deliberate Fire Setting
629 619
483
580
472
423
2018/19 2019/20 2020/21 2021/22 2022/23 2023/24
629 619
483
580
472 423
0
100
200
300
400
500
600
All Deliberate Fires
Non
Performance Summary
Deliberate Fires Year to Date
Deliberate Fires by Classification
Deliberate Fires Compared to OperationalActivity
Incidents Per 10,000 Population - North Ayrshire
38.9
0.0
35.6
8.1
29.8
66.1
20.7
15.5
98.7
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine South
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
Deliberate Fires by Ward Area
45
0
45
9
45
88
36
25
130
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine South
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
Slight Injuries
Incidents Per 10,000 Population - Ayrshire
36.5
31.1
23.4
30.5
East Ayrshire North Ayrshire South Ayrshire Ayrshire
All Other Incidents
11%
8%
10%
8%
8%
13%
89%
92%
90%
92%
92%
87%
2018/19
2019/20
2020/21
2021/22
2022/23
2023/24
Primary Secondary
Secondary Fire Ratio by Activity Type
31%
69%
Refuse
Other Secondary
Scottish Fire and Rescue Service | North Ayrshire Performance Report                               8
19

Page 20

38% 15% -6%
Year on
Year
3 Year
Average
5 Year
Average
Non-Domestic Fire Safety
48%
41%
11%
Accidental Deliberate Not Known
3
4
8
2
2
5
2
6
Industrial
Food and Drink
Retail
Industrial Manufactoring
Other Residential
Residential Home
Unwanted
PerformanceSummary
Non-Domestic Fires Year to Date
Non-Domestic Fires by Nature of Origin
Incidents Per 10,000 Population - Ayrshire
Non-Domestic Fires by Premises Type
Incidents Per 10,000 Population - North Ayrshire
1.7
0.0
1.6
0.0
4.0
6.8
1.7
3.7
6.1
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine South
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
Non-Domestic Fires by Ward Area
2
0
2
0
6
9
3
6
8
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine South
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
1.4
2.6
2.2 2.1
East Ayrshire North Ayrshire South Ayrshire Ayrshire
46 46
24
31
26
36
2018/19 2019/20 2020/21 2021/22 2022/23 2023/24
Not applicable
Limited to item 1st ignited
Limited to room of origin
Limited to floor of origin
Roof space and other floors
Whole Building
Extent of Fire Damage
Scottish Fire and Rescue Service | North Ayrshire Performance Report                               9
20

Page 21

-35% -6% -5%
Year on
Year
3 Year
Average
5 Year
Average
Unwanted Fire Alarm Signals
656 613 594
712 729
477
2018/19 2019/20 2020/21 2021/22 2022/23 2023/24
UFAS Percentage Against all False Alarms
Performance Summary
Unwanted Fire Alarm Signals Year to Date
Incidents Per 10,000 Population - North Ayrshire
13.0
25.9
61.0
3.6
43.1
99.2
29.9
22.3
47.8
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine South
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
1,809
27% 28% 22% 26% 29%
16%
0%0
300
600
900
1,200
1,500
1,800
2018/19 2019/20 2020/21 2021/22 2022/23 2023/24
All Incidents UFAS Activty
UFAS Percentage Against all Incidents
48% 50%
43% 49% 51%
33%
0%0
300
600
900
1,200
All False Alarms UFAS Activty
Home Fire Safety Visits
Unwanted FireAlarms Signals by Ward Area
15
33
77
4
65
132
52
36
63
Ardrossan
Arran
Garnock Valley
Irvine East
Irvine South
Irvine West
Kilwinning
North Coast
Saltcoats and Stevenston
Incidents Per 10,000 Population - Ayrshire
23.2
35.1 32.6 30.4
East Ayrshire North Ayrshire South Ayrshire Ayrshire
7%
38%
18% 16%
4%
Education Residential
Home
Other
Residential
Hospitals &
Medical Care
Warehouses
& Bulk
Storage
Unwanted Fire Alarm Signals - Top 5 Premises
Scottish Fire and Rescue Service | North Ayrshire Performance Report                               10
21

Page 22

28.75% 68.69% 52.38% 50.79% 148 78:18:28 10 750%
21.79% 81.62% 73.89% 61.03% 415 216:21:51 14 1025%
9.76% 66.13% 36.47% 38.40% 135 69:14:18 6 475%
53.54% 79.10% 73.20% 69.34% 345 216:34:04 13 1100%
18.46% 13.38% 32.74% 22.10% 179 98:56:35 8 625%
68.63% 62.01% 57.91% 62.44% 287 182:46:29 10 850%
30.80% 56.46% 32.50% 39.94% 121 67:28:16 6 450%
98.20% 99.15% 90.27% 95.56%
18.93% 40.42% 5.79% 21.16%
97.59% 98.48% 97.26% 97.76% 65 40:47:34 8 775%
98.99% 99.45% 98.53% 98.97% 66 39:17:52 8 800%
47.56% 70.80% 56.43% 57.49%
70.18% 96.28% 90.41% 86.36%
Mon - Thu
(18:00 - 08:00)
Weekend (Fri
18:00 - Mon
08:00)
Total
Lamlash
North Ayrshire
Ayrshire
Total
Mobilisations
Total Time
Deployed
Largs
Skelmorlie
Millport -1
Millport - 2
Brodick
Ardrossan
Dreghorn
Dalry
Beith
Kilbirnie
Appliance Availability
Mon - Fri
(08:00 -
18:00)
No. of
Personnel Contracts
44 13 1150%37:28:08
Home Fire Safety Visits
Home Fire
Safety Visits
Carried Out
Percentage of HighRisk
Home Fire Safety Visits
Carried Out
Percentage of Visits Carried Out
FollowingAttendance at an
Incident
916
35% 48%
Top 5 Premises
Smoke Detectors Fitted
During Home Fire Safety
Visits
Fire Safety
Audits Carried
Out
269
New Audits
88%
Post Fire Audits
10%
Complaint Audits
2%
Re-Audits
1%
7%
85%
7%
0%
0%
Broadly Compliant
Areas of Improvement
Notice of Deficiencies
Enforcement Notice
Prohibition Notice
Fire Safety Audits
Retained Duty System
Scottish Fire and Rescue Service | North Ayrshire Performance Report                               11
22

Page 23

Glossary of Terms
Term- What it means
ADF
Accidental Dwelling Fire
CSET
Community Safety Engagement Toolkit is a internal IT system used to record home fire safety visits and
community safety activities
FSET
Fire Safety Experiential Training is a bespoke training programme developed by the Scottish Fire and Rescue
Service in Ayrshire and delivered to community planning partners to raise awareness of fire safety within the
domestic environment
HFSV
Home Fire Safety Visit
PDIR
Post Domestic Incident Response, a term used by Prevention and Protection Directorate to indicate actions
taken following attendance at a fire or other incident in the home. PDIRs include amongst things the offer of a
free follow-up home fire safety visit
Primary Fires
These include all fires in buildings, vehicles and outdoor structures or any fire involving casualties, rescues or
fires attended by five or more appliances
RDS
Retained Duty System. Professional on call firefighters who may have other primary employment responsibilities
outside the Fire and Rescue Service but respond to emergency calls within their local area as and when required
RTC
Road Traffic Collision
Secondary Fires
These are the majority of outdoor fires including grassland and refuse fires unless they involve casualties or
rescues, property loss or fire or more appliances attend. They include fires in single derelict buildings
Special Service
Calls to incidents which are not fires or false alarms such as RTCs, rescues, flooding, incidents involving
hazardous materials or the provision of assistance to other agencies
UFAS
Unwanted Fire Alarm Signals. When an automatic fire detection and alarm system is activated as a result of
anything other than an actual fire the activation is classed as a false alarm. If an attendance is made to such an
event by the Scottish Fire and Rescue Service, then the event is recorded as an UFAS incident
Scottish Fire and Rescue Service | North Ayrshire Performance Report                               12
23

Page 24

SHAPING OUR
FUTURE SERVICE:
YOUR SAY
24

Page 25

It has been 200 years since the
world’s first ever municipal fire
service was established in Scotland.
1
Photo by Iain Masterton
CONTENTS
1. Introduction  1
2. What we do 2
3. Why we need 
to change 4
4. Investing in change 12
5. What changes 
could we make? 14
6. Summary and 
next steps 19
7.  Questionnaire 21
25

Page 26

SHAPING OUR FUTURE SERVICE: YOUR SAY 1
1
INTRODUCTION
We have a proud history of serving
our communities and have always
worked hard to keep people safe.
The role of the firefighter has evolved over
time and we want to build on this success to
be a modern fire and rescue service that is
ready for the challenges of Scotland’s future.
As we outlined in our Long Term Vision, we
want to do more for our communities – not
just by responding to incidents but by stopping
them from happening in the first place.
The types of incidents we respond to are
changing and different parts of Scotland
need different services from us. This means
we need to change how we work.
For example, we are seeing fewer house
fires but more flooding and wildfire
incidents – often in areas that do not have
permanently staffed fire stations.
Where we do have stations, some are
located in areas to support historical risks
that are no longer there – such as heavy
industry like shipyards or coal mines. Some
of our stations are also no longer fit for
purpose and require significant investment
to make them safer and more suitable for
our staff.
To make sure we have the right resources
in the right place at the right time we need
to change. We believe the status quo is no
longer an option.
This is why we are developing
a Strategic Service Review
Programme (SSRP) to look at how
we deliver our services to become
the modern service Scotland needs.
There are different ways to do this and we
have outlined some of the areas we could
change in this booklet.
But we need your help to make sure we get
this right for the communities we serve.
This is the first stage in our engagement with
staff, communities, trade unions, partners,
elected representatives and people across
Scotland. We will be running events and
speaking to communities over the next two
months to find out what you want and need
from your fire and rescue service.
You can also complete our online survey or
return our questionnaire on page 21.
The views we gather will help us to develop
change options for full public consultation
later this year.
26

Page 27

42
WHAT WE DO
At any given time, we can
send our firefighters to any
incident across Scotland.
We have specialist appliances and resources that are
used across Scotland. These appliances are crewed
by firefighters from local community fire stations, but
they provide specific skills and equipment to support
complex emergencies across the whole country.
We respond to every emergency
and will always send the nearest
appropriate and available
appliances based on their
location and the type of incident.
But keeping people safe starts
long before any 999 call is made
and our role is to prevent an
emergency incident or harm
from happening in the first place. 
We have a proven track
record in delivering effective
prevention activity across a
wide range of issues. This means
helping people to make their
homes and communities safer.
We also regulate businesses
and workplaces to ensure that
the places we visit or work in
are safe from fire.
We support all of Scotland’s
communities, from educating
children and young people,
through to supporting adults
and older people to live safely
and independently.
27

Page 28

SHAPING OUR FUTURE SERVICE: YOUR SAY 3
As a service, we exist to make Scotland a safer place. We do this by:
Promoting 
fire safety
Responding to
serious transport
incidents
Enforcing fire
legislation
Responding to road
traffic collisions
Responding
to chemical,
biological and
nuclear incidents
Dealing with
structural collapse 
of buildings
Undertaking
inland water
rescue
Responding to 
serious flooding
Carrying out 
rescues at height
Responding 
to fires
28

Page 29

3
WHY WE NEED TO CHANGE
We want to ensure communities are
resilient and safe from extreme weather
events, such as flooding and wildfires.
Our communities are changing too with more
people living longer at home. Some people are
vulnerable and require additional support so we
need to adapt to meet these needs.
We know we can do more to keep Scotland
safe. We want to focus on prevention so we can
reduce demand on us and other public services.
This means considering how we can develop our
prevention work through the use of our people,
technology and safety interventions, making
communities, homes and businesses safer and
more resilient.
We are also committed to reducing our carbon
footprint which means investing in more energy
efficient buildings and vehicles.
Scotland is changing and this
means we are responding to
different types of incidents.
29

Page 30

SHAPING OUR FUTURE SERVICE: YOUR SAY 5
Fires still make up the majority of
incidents we attend. But the number
of fires has reduced over time.
This includes house fires and other
building fires.
While fires overall have decreased, the number
of other incidents we attend has increased.
3.1 What we respond to
Non-fire incidents increased from
11% in 2013-14 to 17% last year of
the total incidents we attended. We
expect this rise to continue.
At the same time, we have witnessed
a continued reduction in fire-related
deaths and casualties.
Other Building Fires
1,893
2022/23 STATISTICS
House Fires
4,305
Fires
26,825
Outdoor Fires
18,217
-56%
(since
2003/04)
-47%
(since
2003/04)
-55%
(since
2003/04)
+5%
(since
2013/14*)
Non-Fire Incidents
16,783
+83%
(since
2013/14*)
* Incident statistics of this type are not held for 2003/04
30

Page 31

SHAPING OUR FUTURE SERVICE: YOUR SAY6
Wildfire
Wildfires in Scotland are getting bigger, last longer.
Ultimately this requires a more significant response.
Since 2010 there have been eight wildfires recorded which have
lasted more than five days. All eight of these incidents have been
since 2018. In that same time, there have been 15 wildfires lasting two
to five days. Incidents of this duration involve hundreds of staff and
resources, mainly our on call staff in rural communities.
We know that wildfires are becoming larger in scale, burning for
longer periods of time and requiring a more significant volume of
emergency response. This is damaging to the environment and
causes significant disruption to local communities.
Due to the impact of climate change, we are seeing milder, wetter
winters and drier, warmer summers. The expansion of vegetation
growing seasons and changes in land management practices in Scotland
are creating more fuel for wildfires, so we expect this trend to increase.
WILDFIRES are classified as outdoor fires with more 
than 1,000 square metres of burned area.
2,500
wildfires since 2010
average of 178 each year
Photo by JASPERIMAGE
31

Page 32

SHAPING OUR FUTURE SERVICE: YOUR SAY 7
Flooding
Flooding incidents have increased steadily over the past
decade and as the impact of climate change is predicted
to intensify, we anticipate this trend to continue.
In 2023, we witnessed the impact of Storm Babet, in
which people sadly lost their lives and communities in
the north east were devastated by flooding.
This type of large-scale incident presents a significant
demand on our service, local and specialist national
crews, and requires the deployment of hundreds of
staff from across Scotland to the affected areas.
We must ensure that we have the resilience and the
correct equipment in place to respond effectively.
* Scottish Environment Protection Agency (SEPA) reference: 
www.sepa.org.uk/data-visualisation/nfra2018/
More than 280,000 homes and buildings are at
RISK OF FLOODING in Scotland; with 
an additional 110,000 properties at risk by 2080.*
15,000
flooding incidents
attended since 2013-14
Photo by Iain Masterton
Photo by PA Images
32

Page 33

SHAPING OUR FUTURE SERVICE: YOUR SAY8
3.2  Matching resource to risk
We have spent years building our knowledge of changing
community risk across Scotland through the development
of our Community Risk Index Model (CRIM).
This model considers historical incident data and captures information
about the people we serve, including where they are located, the types
of buildings and environments they occupy and the way that nature
may impact them. 
This helps us to identify where our stations and
appliances should be based to best meet current
risks and keep communities safe.
The modelling we have done has shown that
some stations and appliances are not in the
right places to meet risk and demand.
Our knowledge of risk will help to inform
where we need to locate stations, how we 
crew our appliances and how we operate 
from our stations.
33

Page 34

SHAPING OUR FUTURE SERVICE: YOUR SAY 9
The success of SFRS is down to our
staff. Our firefighters, operations
control, fire enforcement officers,
community action teams and
support staff are all dedicated to
keeping Scotland safe. 
We want all our staff to receive the highest
quality of training which equips them with the
skills, expertise and values the public expect.
For operational staff we want to invest in
more training sites and more instructors
across Scotland to better prepare our staff to
deal with the modern risk and challenges.
We also need to work harder to make SFRS
representative of the communities we serve.
Diversity is important in creating a workplace
where everyone feels welcome and included.
Having a diverse workforce has been proven
to improve decision making and performance.
3.3  Our people
We are committed to improving diversity
and building the leadership and culture to
ensure that SFRS is a great place to be for
everyone.
We also need to do more to support our
on call firefighters. On call firefighters
respond to emergencies via a pager but
often have other jobs. There are significant
challenges with our on call system and as
our communities change, we cannot recruit
enough to crew appliances in remote and
rural areas.
While this is not unique to Scotland,
our geography means that we rely
heavily on our on call firefighters.
This model needs to be sustainable
so that communities can remain
resilient. To do this we need to
consider what response and –
more importantly – prevention
activities could better serve these
communities.
34

Page 35

SHAPING OUR FUTURE SERVICE: YOUR SAY10
Many of our ageing buildings are no longer fit for purpose and
require urgent action. It will require significant investment to make
them safer and more suitable and we must find a way to rectify
this. Doing nothing is not an option.
In 2018 Audit Scotland described our backlog in capital spend
requirements as “insurmountable”. That means we will never be able to
modernise all our buildings and vehicles without additional investment or
changing how we work.
Our capital funding has remained at £32.5million for the last seven years.
We have received an additional £10million for 24/25 but as a minimum we
need at least £60million each year to bring our buildings and equipment
up to standard. We are also spending more money on repairs as the
condition and suitability of our estate continues to deteriorate.
We have 14 fire stations with Reinforced Autoclaved Aerated Concrete
(RAAC) panel issues.
This was identified in 2019 and we took measures to protect our staff and
operations, however we have been unable to repair or replace the stations
and this requires a permanent solution.
We need £60m each year to bring our buildings & equipment up to standard.
3.4  The state of our estate
We need
£60m
to bring our buildings 
and equipment up 
to standard
each
year
35

Page 36

SHAPING OUR FUTURE SERVICE: YOUR SAY 11
There is growing evidence of
the health risks associated with
exposure to a range of contaminants
for our firefighters.
The safety of our staff is paramount, and we
continue to work with the Fire Brigades Union
(FBU) and other representative bodies to
reduce contamination risk for our firefighters.
We have undertaken a substantial
review of how our appliances, staff and
personal protective equipment (PPE) are
decontaminated during and following
an incident. We know that some of
our buildings do not have appropriate
decontamination provisions and, in some
cases, limited welfare facilities. 
To mitigate this risk, specialist
decontamination wipes have been supplied
to all fire appliances and training centres;
a station zoning system has been trialled
to limit contaminant spread; and our
medical tests now include enhanced cancer
screening questions.
But we know there is more we must do.
Further investment is needed, particularly in
relation to creating proper decontamination
facilities in our stations.
3.5  Contamination risk 
to firefighters
* Scottish Firefighters Occupational Cancer and Disease Mortality Rates: 2000-2020:
academic.oup.com/occmed/article/73/1/42/6964909?login=false
Firefighters’ mortality 
rate from all cancers is
1.6 times higher
than the general public,
and firefighters are developing cancer 
at higher rates and at younger ages.*
36

Page 37

44
We recognise that the need to modernise
as a service and address the issues with
our estate requires investment.
But this comes against a backdrop of economic and financial challenges for the whole
public sector in Scotland. SFRS is not immune to this. We face pressures in both our
resource and capital budgets so we must find ways to better use our resources.
INVESTING IN CHANGE
37

Page 38

SHAPING OUR FUTURE SERVICE: YOUR SAY 13
Our budget is set annually by the
Scottish Government and we have
a legal duty to deliver a balanced
budget.
The Scottish Government’s Resource
Spending Review published in May 2022
predicted our budget will remain the same
for the next three years.
In 2023, the SFRS Board approved an initial
savings plan across the whole organisation.
This included the temporary withdrawal of
10 second or third wholetime fire appliances
for an initial 12-month period. This decision
was supported by data and modelling from
our CRIM which identified the appliance
withdrawals that would have the least
impact on emergency response times.
However we need to make permanent
changes to move forward.
In December 2023, the Scottish
Government increased our budget
by £13.6million for 2024-25, from our
budget allocation at the start of 23/24
and increased capital investment by
£10.3million.
We need to plan beyond 2025
and ensure we are a sustainable
organisation that is able to continually
improve and invest in the services we
provide. This is why we are seeking
your views.
This budget increase gives us an
opportunity to look at how we
best use our staff, equipment,
estate and fleet over future years
to make sure we develop and
improve for years to come.
4.1  Balancing our budget
38

Page 39

5
These are some of the areas we think could
change to use our resources differently
and invest in developing our services.
WHAT CHANGES COULD WE MAKE?
39

Page 40

SHAPING OUR FUTURE SERVICE: YOUR SAY 15
We are committed to working in
partnership with our staff and trade
unions to develop the role of the
firefighter in Scotland to take on
wider prevention and emergency
response activities.
To achieve this, we would need to agree
a new employment contract and role of
firefighters with their representative bodies.
We have an ‘agreement in principle’ with
the Fire Brigade’s Union (FBU) but this would
need additional funding to fully implement.
We would also need to invest further in
training and equipment to support our
firefighters to take on any new roles.
We believe that diversifying the role of
firefighters could provide additional support
to meet the needs of local communities. For
example, we could provide an emergency
medical response and support the most
vulnerable in our communities.  The benefits
to the people of Scotland in working closer
with our public service partners could be
significant. 
Building upon our success in delivering
preventative activities and interventions,
we believe that we could go beyond the
traditional role of the fire service and further
enhance our partnership working. This
could improve wider community outcomes,
reduce demand on partners services and
ultimately reduce the risk to the most
vulnerable within Scotland’s communities.
We also want to be a leader in reforming
how our public services are delivered. An
example of this would be to build on our
current approach of sharing premises
with our partners. This provides a more
integrated delivery model that reduces
the need for separate buildings while
providing the services that communities
need and the facilities that staff deserve.
5.1 Developing the firefighter role
40

Page 41

SHAPING OUR FUTURE SERVICE: YOUR SAY16
The location of our community fire stations and fire
appliances across Scotland has not changed significantly
over time.
As we outlined in section 3.2, we know that some of our stations are not
located in the best places to meet the current risks faced in communities.
There are potential options to change where our stations and appliances
are located. This could involve merging stations in similar geographical
locations to better reflect risk and demand.
Merging or moving stations would allow us to better use our resources
elsewhere in the Service and invest in new stations where required.
By changing our footprint, we can reduce our running costs, reduce our
capital backlog and potentially generate income from sites being sold.
The construction of new buildings would also help to address issues with
contamination and suitable welfare facilities while providing staff with a
newer, modern workplace.
5.2 Changing where our
stations and appliances
are based
£1m
for one wholetime 
fire appliance 
crewed 24/7
each
year
41

Page 42

SHAPING OUR FUTURE SERVICE: YOUR SAY 17
Our on call (retained) firefighters respond
to emergencies via a pager but often have
other jobs while carrying out these duties.
They also undertake training and carry out
community safety and prevention work.
We also have a number of on call (volunteer)
stations and Community Response Units
(CRUs) who respond to specific types of
incident via a pager system.
We currently have 23 stations 
which operate using a mixed duty
system arrangement.
This is where a station has more than one
pumping appliance – typically two pumping
appliances and/or a specialist vehicle. One
pumping appliance is crewed by wholetime
5.3 Changing how and when we staff our resources
firefighters on the 5WDS whilst the other pump is
crewed by on call firefighters who respond from
their home or primary workplace.
We also have one community fire station 
which combines a wholetime and day duty
crewing model.
The day duty system and other alternatives mean
appliances are crewed based on data which shows
when they are needed.
A mix of duty systems is common elsewhere 
in the UK.
There may be some areas where changing
our duty systems would be appropriate to
meet the risk and demand. This could allow
staff to be deployed into other risk critical
areas such as training and prevention.
Our wholetime firefighters are split across five groups (watches). This is
called the 5 Watch Duty System (5WDS) and allows us to provide permanent
crews at our wholetime stations 24 hours a day, seven days a week.
42

Page 43

SHAPING OUR FUTURE SERVICE: YOUR SAY18
Our crewing model – which is the number of
firefighters in appliances that attend an emergency – 
is another area we could explore for change.
Different models are used throughout the UK and there could
be options to change the crewing arrangements for different
appliances in individual stations.
We could also adopt bespoke measures to increase availability in other
areas. For example, blended crewing, where on call firefighters can
be temporarily posted to wholetime stations to ensure appropriate
levels of crewing are maintained or wholetime firefighters are
deployed to on call stations to fill short-term crew or skills shortages.
Our corporate buildings provide working space
for both uniformed and support staff.
We have already closed our West Service Delivery Area
Headquarters (HQ) at Hamilton after the site was designated
as surplus to requirements.
The closure of this site will save approximately £500,000 in
annual running costs with future potential for capital receipt
following the sale of the corporate building.
There is similar potential to achieve further savings by closing
additional sites in other parts of the country.
5.4 Changing how we 
attend emergencies
5.5  Rationalising our
corporate buildings
43

Page 44

SHAPING OUR FUTURE SERVICE: YOUR SAY 19
6
Scotland has changed and so 
must its fire and rescue service.
We have analysed the changing community
risk and we know that some of our stations
and appliances could be better located. At
the same time, many of our ageing buildings
are also no longer fit for purpose and
require urgent action to make them safer
and more suitable.
Through our Strategic Service Review
Programme (SSRP), we want to address
those challenges and free up or redistribute
our resources to invest in other areas such as
training, innovation and prevention.
To achieve this, we may need to consider
changes to where our stations and
appliances are based; and how and 
when we staff our resources.
SUMMARY AND NEXT STEPS
So we want to hear your views 
on what you want from your fire
service now and in years to come.
We are engaging with communities
across Scotland to find out what people
think of the potential changes we have
outlined in this document and what the
future role of the Service could be in
communities.
To share your views please complete our
online survey. You can also fill out the
questionnaire on page 21 and send it to:
SFRS.PublicInvolvement@firescotland.gov.uk
You can also return a copy of the questionnaire 
to: FREEPOST SFRS Communications,
Scottish Fire and Rescue Service, Westburn
Drive, Cambuslang, G72 7NA.
If you require this
information in a different format,
such as braille or audio, please email:
SFRS.PublicInvolvement@firescotland.gov.uk
Once we have completed this exercise at
the end of June 2024 we will review all the
feedback we have received.
We will then use this feedback to help
develop options for change before running a
full public consultation exercise later this year.
44

Page 45

45

Page 46

1. About you
How would you best describe yourself?
(Tick the one that best applies)
7
QUESTIONNAIRE
SHAPING OUR FUTURE
SERVICE: YOUR SAY
 Please use this text box to give other description.    Please use this text box to give us any additional thoughts on
this. 
…
SFRS staff – operational
…
SFRS staff – support
…
Member of the public
…
Other emergency service
…
Business / commercial
sector
…
Local authority
…
Elected member
…
Other public 
organisation (e.g., NHS)
…
Third sector / voluntary
organisation
…
Community group
…
Trade Union /
Representative bodies
…
Other:
2. Our people
Section 2 of the ‘Shaping Our Future Service: Your Say’ document
describes the variety of incidents within SFRS and the different
responsibilities we have.
To ensure the highest possible levels of community and
firefighter safety, SFRS needs to have firefighter duty
systems with the right staffing levels available to attend
incidents at the time of day when there is most risk. Do you:
…
Agree strongly
…
Agree
…
Neither agree nor
disagree
…
Disagree
…
Disagree strongly
…
Prefer not to answer
46

Page 47

SHAPING OUR FUTURE SERVICE: YOUR SAY22
3. Service priorities
The ‘Shaping Our Future Service: Your Say’ document (Section 3) outlines the need for SFRS to change. From the list
below, please select UP TO FOUR issues that you feel should be priorities for SFRS.
Please RANK THESE IN ORDER with 1 being the most important.
Rank Issues
Crews should be based in areas where there is more risk and demand.
SFRS should have the right resources (i.e. fire appliances) in the right place – based on analysis of risk.
SFRS should work alongside communities to build resilience and better prepare for significant events,
including flooding and wildfire.
Fire stations should have dignified changing facilities for firefighters.
Reassurance that any changes won’t make me or my family less safe.
There should be a visible SFRS presence near where I live.
SFRS should undertake prevention work to protect the most vulnerable in communities
SFRS needs to demonstrate best value for public money.
SFRS should strive to reduce its carbon footprint wherever possible.
47

Page 48

SHAPING OUR FUTURE SERVICE: YOUR SAY 23
4. Investing in change
Section 4 of the ‘Shaping Our Future Service: Your Say’ document
outlines the need for SFRS to make better use of our resources.
One way we can do this is to work in partnership with
other public bodies (e.g., Police Scotland and others) to
explore how we can provide better value for the public.
Do you:
…
Agree strongly
…
Agree
…
Neither agree nor disagree
…
Disagree
…
Disagree strongly
…
Prefer not to answer
 Please use this text box to give us 
any additional thoughts on this. 
5. Our appliances
Section 5.2 of the ‘Shaping Our Future Service: Your Say’ document
(Changing Where Our Stations and Appliances Are Based) outlines why
we need to review where our appliances are located. For communities 
to be safe, we need to have the right resources in the right place.
SFRS should have fire appliances  located based on risk
in local communities.  Do you:
…
Agree strongly
…
Agree
…
Neither agree nor disagree
…
Disagree
…
Disagree strongly
…
Prefer not to answer
 Please use this text box to give us 
any additional thoughts on this. 
48

Page 49

SHAPING OUR FUTURE SERVICE: YOUR SAY24
6a)  SFRS should have fire stations located based on risk
in local communities.  Do you:
…
Agree strongly
…
Agree
…
Neither agree nor disagree
…
Disagree
…
Disagree strongly
…
Prefer not to answer
 Please use this text box to give us any additional thoughts on
this. 
6b)  SFRS should consider sharing premises with
partners (e.g., Scottish Ambulance Service, Police
Scotland and local authorities) to provide a better
service for our communities. Do you:
…
Agree strongly
…
Agree
…
Neither agree nor disagree
…
Disagree
…
Disagree strongly
…
Prefer not to answer
 Please use this text box to give us any additional thoughts on
this. 
6. Where we’re located
Section 5.2 of the ‘Shaping Our Future Service: Your Say’ document (Changing Where Our Stations and Appliances Are Based) outlines why 
we need to review where our fire stations are located. To do this, we must consider how the communities we serve have changed and are
continuing to change.
49

Page 50

SHAPING OUR FUTURE SERVICE: YOUR SAY 25
7a)  SFRS should work with community partners (e.g.,
local authorities, and others) to further reduce
these risks. Do you:
…
Agree strongly
…
Agree
…
Neither agree nor disagree
…
Disagree
…
Disagree strongly
…
Prefer not to answer
 Please use this text box to give us any additional thoughts on
this. 
7b)  SFRS should contribute towards Net Zero by, for
example, reducing our own carbon emissions. 
Do you:
…
Agree strongly
…
Agree
…
Neither agree nor disagree
…
Disagree
…
Disagree strongly
…
Prefer not to answer
 Please use this text box to give us any additional thoughts on
this. 
7. Our role in local communities
Our Prevention and Protection work can help reduce the risk of fires and other potentially life-threatening situations. It can also help us better
plan for events such as flooding and wildfires.
50

Page 51

SHAPING OUR FUTURE SERVICE: YOUR SAY26
8. Consulting with our communities
SFRS may wish to hold a future public consultation on some of the issues detailed below. Please tell us to what extent you think the public should
be consulted on each issue.
Change Proposal
The public 
should be fully 
consulted
The public don’t need 
to be consulted, but
should be informed
The public don’t 
need to be 
consulted
Unsure
Changes to firefighter role (e.g.,
to include emergency first aid
responder)
Modernisation / upgrade of a fire
station(s)
Closure of a fire station
Moving a fire station to a new
location
Permanent removal or relocation of a
fire appliance(s)
Changes to firefighter duty systems
Sharing locations with other partners
(e.g., Police, Ambulance, local
authorities.)
Building a new fire station
51

Page 52

SHAPING OUR FUTURE SERVICE: YOUR SAY 27
9. Any other comments 
 Please give us any other comments that SFRS should take into account when considering the future of the Service. 
52

Page 53

SHAPING OUR FUTURE SERVICE: YOUR SAY28
10. Equality monitoring
Why are we asking for equality information?
We collect equality information to help us plan and deliver services as part of our
Equality Duties (Equality Act 2010). The information you provide:
• helps us assess and improve our performance;
• helps us to identify and address the needs of our employees and the
communities of Scotland
• ensures we are interacting in a balanced way with people with protected
characteristics as defined by the Equality Act (2010).
Do you need to answer every question?
No. The information you provide is voluntary and anonymous, but by answering
as many questions as possible, it will give us a better understanding of who we are
engaging with and what we need to do to continue to be as inclusive as possible.
Data Protection and Privacy Notice
Scottish Fire and Rescue Service (SFRS) is committed to protecting your personal
information. The processing of personal data is covered by the General Data
Protection Regulation 2018 and Data Protection Act 2018.
Further information on how SFRS will process this data can be found at 
www.firescotland.gov.uk/publications/document/?id=7586
Your Age
…
Under 16
…
16-25
…
26-40
…
41-55
…
56-70
…
Over 70
…
Prefer not to say
Your Sex
…
Male
…
Female
…
Prefer not to say
Do you consider yourself to be trans,
or have a trans history?
(e.g., non-binary, trans man, trans woman)
…
Yes
…
No
…
Prefer not to say
53

Page 54

SHAPING OUR FUTURE SERVICE: YOUR SAY 29
Your Sexual Orientation
…
Heterosexual / Straight
…
Gay / Lesbian
…
Bi
…
Prefer not to say
 If you prefer to use another term,
please provide this:
Disability – Do you consider
yourself to have a disability?
…
Yes
…
No
…
Prefer not to say
Care Experienced – Do you have
experience of having been in care?
…
Yes 
…
No
…
Prefer not to say
Ethnicity – What is your 
ethnic group?
…
Scottish
…
Other British
…
Irish
…
Gypsy / traveller
…
Polish
…
Roma
…
Other white ethnic group
…
Pakistani / Scottish Pakistani / British
Pakistani
…
Indian / Scottish Indian / British
Indian
…
Chinese / Scottish Chinese / British
Chinese
…
Black or Caribbean / Scottish Black
or Caribbean / British Black or
Caribbean
…
Arab / Scottish Arab / British Arab
…
African / Scottish African / British
African
Religion / Faith
…
Church of Scotland
…
Roman Catholic
…
Other Christian
…
Jewish
…
Muslim
…
Sikh
…
Hindu
…
Buddhist
…
Other
…
None
…
Prefer not to say
Postcode
 In the box below, please give only 
the first part of your postcode 
(e.g., KY12): 
54

Page 55

SHAPING OUR FUTURE SERVICE: YOUR SAY – Information Pack
Version 1.0   April 2024
firescotland.gov.uk
55

Page 56

56