Strategic Risk Register
North Ayrshire Council · 19 September 2024
Back to Integration Joint Board — 19 September 2024 and its agenda
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Integration Joint Board 19 September 2024 Subject : Strategic Risk Register Purpose : To present the updated IJB Strategic Risk Register for consideration and approval. Recommendation : To approve the updated IJB Strategic Risk Register Direction Required to Council, Health Board or Both Direction to :- 1. No Direction Required X 2. North Ayrshire Council 3. NHS Ayrshire & Arran 4. North Ayrshire Council and NHS Ayrshire & Arran Glossary of Terms IJB Integrated Joint Board NHS National Health Service PAC Performance Audit Committee PSMT Partnership Senior Management Team 1. EXECUTIVE SUMMARY 1.1 This report provides an update on the strategic risk register, to help ensure the IJB are proactive in identifying and managing the risks to the successful delivery of our Strategic Plan. 2. BACKGROUND 2.1 A Strategic Risk Register is a requirement of the Clinical and Care Governance Framework and as part of our Risk Management Strategy, which was last approved by the IJB in March 2023. 2.2 The review focussed on updating previous risks and identifying new risks. There is one new risk which has been escalated from the operational risk register on the recommendation of the PSMT: SRR14 Asylum Arrivals - there is a growing risk to health, primary care and social care sustainability, as the numbers of adult asylum seekers dispersed by the Home Office grows, the number of unaccompanied children and young people asylum seekers and trafficked young people grows.
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The remaining previous risks have been updated to reflect any additional mitigating action and reassessed on that basis. Most of the risk remained at the same score but one risk increased in score and two risks reduced score: Increased score: • SRR01 Financial Sustainability – the gross risk increased from 15 to 25 which reflects the overspend position in 2023/24, reduction in available reserves and the projected 2024/25 outturn. Reduction in score: • SRR10 Covid residual risk reduced from 15 to 12 as the risk is around the funding of covid related costs, as the Covid funding ceases in 2023-24, rather than the remobilisation of services. It is recommended that SRR10 is removed from the strategic risk register as the residual risks around workforce and demand are now incorporated in other risks 2.3 The actions required to manage and control the risks have been identified and they will be subject to ongoing monitoring and review by the PSMT with an update to be reported to the Performance and Audit Committee. 2.4 There are 11 risks noted on the Strategic Risk Register, with a number of these graded as high risk. While there are a number of controls and mitigations in place there may be further actions required to reduce the risks further in line with the level of risk tolerance. The current Strategic Risk Register is included as Appendix A. The risks are summarised below: Ref Title Gross Risk (score pending further controls) 2023 Residual Risk (score after further controls) 2023 Gross Risk (score pending further controls) 2024 Residual Risk (score after further controls) 2024 SRR01 Financial Sustainability 15 High 12 High 25 Very High 12 High SRR02 Infrastructure (ICT Integration) 12 High 9 Moderate 12 High 9 Moderate SRR05 Transformational Change Programme 9 Moderate 6 Moderate 9 Moderate 6 Moderate SRR06 Governance 9 Moderate 3 Low 9 Moderate 3 Low SRR07 Demography and Inequality Pressures 16 High 12 High 16 High 12 High SRR08 Workforce 12 High 9 Moderate 12 High 9 Moderate SRR09 Local Impact of Scottish Government Policies 16 High 12 High 16 High 12 High SRR11 National Care Service 15 High 15 High 15 High 15 High
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SRR12 Clinical and Care Governance 9 Moderate 9 Moderate 9 Moderate 9 Moderate SRR13 Provider Failure (commissioned services) 12 High 12 High 12 High 12 High SRR14 Asylum Arrivals n/a n/a 12 High 12 High 2.5 The scoring of the risks is based the severity of the risk multiplied by the likelihood of it happening. The background to this is given in the extract of the approved risk management strategy in Appendix B. 2.6 The operational risks of the partnership are regularly reviewed and considered at service management meetings. The Clincial and Care Governance Group is responsible for the oversight of operational risks within the partnership. The Group consider any High or Very High risks (as defined by the approved risk management strategy) and if required esalate these to the Partnership Senior Management Team (PSMT) for consideration for inclusion on the Strategic Risk Register. 3. PROPOSALS 3.1 It is proposed to: • approve the risk register detailed in Appendix A including the action required to manage, mitigate and control the risks. • Approve the removal SRR10 Covid from the Strategic Risk Register. 3.2 Anticipated Outcomes Risk management is an integral part of governance and it is essential that the IJB has assurance that risks are identified and managed appropriately to ensure the safe and sustainable delivery of services. 3.3 Measuring Impact The risk register will be monitored with the individual risk owners being responsible for keeping the register up to date under the overview of the Principal Manager – Finance. It is recommended that risk assessments be reviewed on an annual basis as a minimum. PAC will monitor the register to ensure the actions required to manage and control the risk are being progressed, with updates provided to the IJB and PAC at least annually. 4. IMPLICATIONS 4.1 Financial None 4.2 Human Resources None 4.3 Legal None 4.4 Equality/Socio-Economic None 4.5 Risk
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The report falls in line with the agreed risk appetite statement which is low-risk appetite in respect to adherence to compliance duties. 4.6 Community Wealth Building None. 4.7 Key Priorities Appropriate and effective risk management practice will deliver better outcomes for the people of North Ayrshire, protecting the health, safety and wellbeing of everyone who engages with the IJB or for maximising opportunity, delivering innovation and best value, and increasing performance. 5. CONSULTATION 5.1 The strategic risks have been reviewed and agreed by the PSMT. For more information please contact: Paul Doak, Head of Finance and Transformation at pdoak@north-ayrshire.gov.uk or Eleanor Currie, Principal Manager – Finance at eleanorcurrie@north-ayrshire.gov.uk
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Appendix A Strategic Risk Register Glossary of Terms Term Definition Term Definition NAHSCP North Ayrshire Health and Social Care Partnership ARG Allocation of Resources Group SAHSCP South Ayrshire Health and Social Care Partnership ICT Information and Computer Technology EAHSCP East Ayrshire Health and Social Care Partnership MDTs Multi-Disciplinary Teams NHS/ NHS AAA NHS Ayrshire & Arran EKSF Electronic Knowledge and Skills Framework MTFP Medium Term Financial Plan TURAS Training Management System CRES Cash Releasing Efficiency Savings SPOG Strategic Planning Officers Group LD Learning Disability ICF Integrated Care Fund IJB Integrated Joint Board RMP Records Management Plan PSMT Partnership Senior Management Team CPAG Child Poverty Action Group NAC North Ayrshire Council
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Appendix B Extract from the Risk Strategy on Risk Scoring
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SEVERITY CONSEQUENCE MATRIX - Description and definition of the CONSEQUENCE / IMPACT of the risk should it occur (these are a guide) Severity “Domains” 1 Insignificant 2 Minor 3 Moderate 4 Major 5 Extreme Objectives and projects Barely noticeable reduction in scope / quality / schedule Minor reduction in scope / quality / schedule Reduction in scope or quality, project objectives or schedule. Significant reduction in ability to meet project objectives or schedule. Inability to meet project objectives, reputation of the organisation seriously damaged and failure to appropriately manage finances. Injury (physical and psychological) to patients/staff. Adverse event leading to minor injury not requiring first aid. Minor injury or illness, first-aid treatment needed. No staff absence required. Significant injury requiring medical treatment and/or counselling. Major injuries or long- term incapacity/ disability (loss of limb), requiring medical treatment and/or counselling. Incident leading to death or major permanent incapacity. Patient experience / outcome Reduced quality of patient experience / clinical outcome not directly related to delivery of clinical care. Unsatisfactory patient experience / clinical outcome directly related to care provision – readily resolvable Unsatisfactory patient experience / clinical outcome, short term effects – expect recovery < 1Wk Unsatisfactory patient experience / clinical outcome, long term effects - expect recovery > 1Wk Unsatisfactory patient experience / clinical outcome continued ongoing long-term effects.
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Complaints / claims Locally resolved complaint Justified complaint peripheral to clinical care Below excess claim. Justified complaint involving lack of appropriate care. Claim above excess level. Multiple justified complaints. Multiple claims or single major claims. Staffing and competence Short term low staffing level (< 1 day), where there is no disruption to patient care. Ongoing low staffing level results in minor reduction in quality of patient care Minor error due to ineffective training / implementation of training. Late delivery of key objective / service due to lack of staff. Moderate error due to ineffective training / implementation of training. Ongoing problems with staffing levels Uncertain delivery of key objective / service due to lack of staff. Major error due to ineffective training / implementation of training. Non delivery of key objective / service due to lack of staff. Loss of key staff. Critical error due to insufficient training / implementation of training. Service / business interruption Interruption in a service which does not impact on the delivery of patient care or the ability to continue to provide service Short term disruption to service with minor impact on patient care. Some disruption in service with unacceptable impact on patient care. Temporary loss of ability to provide service. Sustained loss of service which has serious impact on delivery of patient care resulting in major contingency plans being invoked. Permanent loss of core service or facility. Disruption to facility leading to significant “knock on” effect. Financial Negligible organisational financial loss (£< 1k). Minor organisational financial loss (£1- 10k). Significant organisational financial loss (£10-100k). Major organisational financial loss (£100k- 1m). Severe organisational financial loss (£>1m). Inspection / assessment / audit Small number of recommendations which focus on minor quality improvement issues. Minor recommendations made which can be addressed by low level of management action. Challenging recommendations but can be addressed with appropriate action plan. Enforcement Action. Low rating. Critical report. Prosecution. Zero Rating. Severely critical report.
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Adverse publicity / reputation No media coverage, little effect on staff morale. Local Media – short term. Minor effect on staff morale / public attitudes. Local Media – long term. Impact on staff morale and public perception of the organisation. National Media (< 3 days). Public confidence in the organisation undermined. Usage of services affected. National Media (> 3 days). MP / MSP Concern (Questions in Parliament). Organisational / Personal Security, and Equipment Damage, loss, theft (£< 1k). Damage, loss, theft (£1-10k). Damage, loss, theft (£10-100k). Damage, loss, theft (£100k-1m). Damage, loss, theft (£>1m). 1 Remote 2 Unlikely 3 Possible 4 Likely 5 Almost Certain Probability Will only occur in exceptional circumstances. Unlikely to occur but definite potential exists. Reasonable chance of occurring – has happened before on occasions. Likely to occur – strong possibility. The event will occur in most circumstances.
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Risk Rating LIKELIHOOD SEVERITY 1 Insignificant 2 Minor 3 Moderate 4 Major 5 Extreme 5 Almost Certain 5 10 15 20 25 4 Likely 4 8 12 16 20 3 Possible 3 6 9 12 15 2 Unlikely 2 4 6 8 10 1 Remote 1 2 3 4 5
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North Ayrshire Integration Joint Board Strategic Risk Register - September 2024 Risk Ref Description of Risk Risk Owner Mitigations/Control Measures Previous Score Severity Probability Score Rating Proposed New Control Measures Previous Score Severity Probability Score Rating Risk Tolerance / Appetite SRR01 Financial Sustainability - financial failure from demand for services outstripping the available budget, as a result of the level of delegated resource to the IJB from partners not being sufficient to deliver on strategic objectives. Overall risk of budget not being aligned to delivering financial balance whilst delivering on strategic outcomes. This may lead to service user assessed needs being unmet, inability to deliver on the Strategic Plan, with a reduction in performance, progress not being made with national targets, reputational damage to the IJB and partner bodies and the requirement to implement service changes that are not in line with the strategic objectives. There was a significant overspend in 23/24 meaning that free reserves of only £0.4m remain moving into 24/25. Head of Finance and Transformation * IJB actively monitors the partnership financial position. * Regular updates are provided to the Council and NHS. * A Chief Finance and Transformation Officer is in place within the HSCP to support delivery of transformation at scale and pace. * A Medium-Term Financial Outlook will be refreshed for 2025-28 and reported to IJB in Autumn 2024. * Transformation Board overseeing the programme of service re-design with an agreed Transformation Plan for 2024-27. * Integrated approach to managing totality of NHS and LA resources delegated to the IJB. * Robust processes for monitoring the monthly financial position ensuring financial projections can inform any corrective action. * Financial returns are submitted to the Scottish Government on a regular basis. * Previous financial settlements have seen both partners meet the SG settlement conditions with any additional resources passed to the IJB. * Focus on accuracy of data used to inform financial projections alongside regular review of waiting lists and approval processes. 15 5 5 25 Very High * Continue to actively managing the demand for services using professional judgement to determine when care is provided. * Establishment of a Budget Working Group to facilitate increased oversight and scrutiny of the financial position and transformation programme as well as detailed budget planning for future financial years. * Strengthen support from Finance Team to front line services and increased engagement with Heads of Service and Senior Management Teams, including line by line reviews of all budget areas. Review and enhancement of frequency and level of financial information provided to support oversight and decision making in line with financial constraints, with an added focus on areas of underspend to maximise opportunities to delay or stop spend and contribute to the overall financial challenge. * Review of expenditure authorisation levels across the Partnership and escalate specific decisions to senior officers. * Staff communication in relation to discretionary/non-essential spend. * Review of temporary posts and robust vacancy management/approval. * Strengthen across services the existing approval and prioritisation approaches for new care requests, which will be approved in line with resource availability. * Review of future year savings or transformation programmes to identify scope for acceleration. 12 4 3 12 High Treat SRR02 Infrastructure - ICT System Integration and Property - lack of an integrated IT system to meet the needs of NAHSCP leading to non-robust and inefficient information recording and sharing resulting in inefficient business models, duplication of effort, inaccurate or lack of data on service demand and delivery and risk to service users, patients and staff. Head of Finance and Transformation * Some pockets of agile and remote working have been implemented and work continues to roll these initiatives out to improve efficiency. * Access to systems can be requested to allow NHS-Partnership staff access to NAC systems, and NAC-Partnership staff access of NHS systems. * Work has progressed to reduce the number of MH ancillary recording systems and consolidate data on centralised systems. * Working from home has accelerated the use of technology with more business being conducted via MS Teams. * HSCP systems and performance team supporting work across the partnership and progressing developments and issues with systems * Defining the new system set up for replacing CareFirst. * Work continues on the removal of a number of NHS Access databases. * Implementation of Trakcare functionality within Adult Community Mental Health Services to manage patient clinics across all three Partnerships. * Ensure that there are local arrangements in place to manage local risk. * NHSAAA are undertaking a review of all MS Access databases in use for removal to centralised systems. * MH Digital Transformation board established * MH digital business case being developed to address future planning needs. * Digital pilot for CYP neurodevelopment transformation with Strata Health. * Optimising existing estate to address complex care needs. 12 4 3 12 High * Develop NAHSCP Digital & Data Strategy * Develop strategic direction with NHSAAA, EAHSCP and SAHSCP. * Replacement of the current social care system will include consideration of functionality which will support health service data requirements * A pan-Ayrshire initial meeting took place with NHS in Jan 2023 to agree that the use of the NHS Orion platform for data integration would be of benefit to partnerships teams - a scoping exercise is now underway by NHS IT to review how this platform works in practice within Glasgow for implementing locally - NHS have provided the 2024 development roadmap for an Integrated Care Record - NHS networks investigating how to improve connectivity to social work employees from Ayrshire Central Hospital 9 3 3 9 Moderate Tolerate SRR05 Transformational Change Programme - failure to deliver transformational change impacting on financial sustainability, effectiveness of service delivery alongside negative impact on individual's outcomes through a failure to modernise services to meet current and future demands. Head of Finance and Transformation * Newly appointed Senior Manager to lead the delivery of the Transformation Plan. * NAHSCP Transformation Board for oversight of programme development and delivery. * Reporting to NAHSCP Integration Joint Board, NHSAA Performance Governance Committee which has oversight on behalf of the NHS Board and NAC Extended Leadership Team. * Pan Ayrshire SPOG, NHSAA, NAC Scrutiny Groups & Staff Partnership Forum review and professionally challenge business plans *Scheduled meetings with Planning Managers to ensure effective communication throughout the change process on a 6 weekly basis. * Cross fertilisation and knowledge transfer of Planning Managers. * Development of Transformation Board risk register to manage risks associated with Programme change strands. * Alignment of service change/transformation plans to Strategic Plan priorities * Delivery Plans developed for each programme which identifies specific requirements for the successful delivery of each area, triggers exception reports to report when plans are not on track 9 3 3 9 Moderate * Raising awareness of Programme within the three parent organisations (including elected members and board members) via established reporting arrangements * SPOG review of business cases prior to formal submission to corporate parents to highlight negative aspects * Development of Workforce Plan, and Digital and Data Strategy, to ensure alignment with transformed products and services. 6 3 2 6 Moderate Treat SRR06 Governance - IJB governance arrangements are not conducive to effective working and decision making, Leading to a lack of confidence in the IJB and reputational damage. Failure to comply with governance requirements such as Freedom of Information, Complaints and other regulations laid down within the Public Bodies (Scotland) Act. This could lead to a breach of specific regulations resulting in enforcement action from governing bodies, adverse public reaction and/or prosecution. Governance Officer * Appropriate arrangements in place for representation at the IJB and sub-committees * Integration Scheme, Strategic Plan, Standing Orders and Code of Conduct in place. * Policies and procedures developed and in place for each function including Complaints, FOIs/Adverse Events for both HSCP and IJB. * Operational Governance / Delivery groups in place to ensure appropriate action planning and monitoring including Performance and Audit Committee, Clinical and Care Governance Group, Adverse Events Review Group, Health and Safety Groups and the Staff Partnership Forum. * IJB receives 6 monthly updates on Clinical and Care Governance activity including details of adverse events; significant case review; complaints. This update includes details of outcomes and lessons learned. The Adverse Event Review Group now includes a fortnightly update for all AERs across the North HSCP. *Approved a Risk Management Strategy, Strategic Risk Register and risk appetite statement. *Health and Care Governance Framework in place 9 3 3 9 Moderate * Development of IJB member induction programme was paused during pandemic but has now been finalised and sessions have taken place. All new members provided with introductory dicussions and induction materials. * Address representation gaps on IJB including Carers * HSCP reviewing resourcing and capacity for demand to undertake SAERs. Proposal to enhance process with training and reviewing capacity across the three HSCPs. * Pan Ayrshire Review of Integration Schemes underway during 2024. * support from IJB monitoring officer re code of conduct and roles and responsiblities of members 3 3 1 3 Low Treat Gross Risk Residual Risk
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North Ayrshire Integration Joint Board Strategic Risk Register - September 2024 Risk Ref Description of Risk Risk Owner Mitigations/Control Measures Previous Score Severity Probability Score Rating Proposed New Control Measures Previous Score Severity Probability Score Rating Risk Tolerance / Appetite Gross Risk Residual Risk SRR07 Demography and Inequality Pressures - failure to adequately plan for and respond to changes in our population profile and in the levels of poverty in North Ayrshire will result in more people experiencing higher levels of physical and mental ill health, resulting in increasing demand on services, an inability of services to provide adequate care and negative impact on health and wellbeing. This includes the impact of the war in Ukraine, refugees, unaccompanied asylum seeking children and care experienced young people who may face inequality. Chief Officer * Through delivery of the strategic plan the IJB sets out actions to tackle inequality through its Partnership Pledge and across all five of the strategic priorities. * HSCP services work to address inequalities, for example our Money Matters service work with vulnerable families, providing them with benefits advice and helping to maximise household incomes. * The Partnership will continue to work closely with partners to deliver the Fair for All pledges and progress the Fairer Food agenda. * Demography increases are factored into budget planning to ensure the resource requirements are understood and funding is identified to meet needs * The Change Programme and previous Challenge Fund Projects are focused on early intervention and prevention approaches stemming the impact of future demography increases. * Equalities Impact Assessments considered as part of IJB decision making processes * Expand Community Link Workers service to assist individuals to understand the full range of formal and informal community based services available to them * Our Justice services offer greater levels of support to those with experience of the Justice system, providing offenders with employment and wellbeing support, and reducing the likelihood of reoffending. * We provide welfare training to staff across the HSCP, including NHS, NAC and Third Sector Staff, helping to better inform our workforce of the impact of inequalities. * Refresh of MH Ayrshire conversation priorities, locality forum/engagement sessions and LD strategy refresh * Workforce plan will underline need to meet future demand resulting from population change 16 4 4 16 High Our Strategic Plan 'Caring Together' 2022-30, again underlines the HSCPs commitment to addressing local inequalities by retaining Tackling Inequalities as a key priority. We will Raise the profile of the impact of inequalities with our communities, staff, service users and volunteers through implementation of the strategic plan to ensure they have a firm understanding of inequalities and its impact on health and wellbeing. New Demographic Measures * The HSCP will respond to new demographic data from the Census as reports are released over the coming year, and ensure these are considered within current workstreams and workforce planning. - We will improve our processes around Social Care Assessment to ensure there are no delays or waiting lists for people who require an assessment or review of their need. - Through our extended response service for those over 65+ at home, we respond mental health crises faster and are able to reduce the number of Mental Health hospital admissions. - On Arran, the development of an integrated hub will allow for the provision of more effective 24/7 care, supporting people with complex care needs to remain at home. - Part of the Caring for Ayrshire programme will review the North Ayrshire primary care estate to ensure it is fit for purpose to meet the health and care needs of local people now and in the future. - Ensure we provide effective advice, respite options and financial support to carers, including older carers, to ensure they are supported to continue in their caring role. 12 3 4 12 High Treat * Strategic plan has key focus on providing early and effective support to help people remain as healthy as possible for as long as possible. * We will also continue to undertake Equality Impact Assessments on all new policy or service proposals, ensuring we ass the impact of any proposals on identified protected groups. Further, the EIA process included assessment of how proposals meet the Fairer Scotland Duty. * Our commissioning and procurement process adopt ethical approaches, ensuring all commissioned services do not discriminate against any particular groups and provide real actionable community benefits * Involvement in NAC Ukrainian Taskforce, Ayrshire Taskforce and Refugee Taskforce which meets regularly to share information and allow for appropriate planning. * By implementing new ways of working in Trindlemoss, people with a learning disability will have greater opportunities to develop skills and access meaningful paid employment Inequalities Measures * The independent advocacy strategic plan 2022-26 was approved in November 2023 and aims to empower people to make their own, informed, decisions, and engage with people who may not communicate in traditional ways. *The HSCP Equality Outcomes Plan 2022-25 was approved by Board in Marh 2023 and sets out how the organisation plans to improve outcomes, particularly for people with complex care needs, refugees and new Scots, children and families, and people with learning disabilities. * Embedding Money Matters staff in nine GP practices and seven local schools in North Ayrshire’s more deprived areas, to improve access to financial advice and income maximisation services for local families. - Increase the number of employability mentors in Justice Services, to support those with experience of the justice service into meaningful employment or training opportunities and to help divert away from criminal behaviours. - Implement the National Health Visiting Pathway, supporting children in their early years and reducing the number of children with developmental concerns in the early stages. - Working closely with Housing colleagues to ensure formerly looked after young people can access a positive and stable housing destination. - In our Drug and Alcohol Services, we are implementing actions to reduce the number of local drug and alcohol related harms and deaths. This includes implementing the national MAT (Medicated Assisted Treatment) standards and increasing the number of ABIs (Alcohol Brief Interventions) delivered across North Ayrshire. - Through the Caring for Ayrshire programme, we set out a phased approach to improve local primary care premises (GP Practices and Health Centres). This will improve overall professional capacity within GP practices for Multi-Disciplinary Teams, ensuring the right support is available for local people with health concerns. SRR08 Workforce - failure to recruit and retain and plan workforce requirements effectively leading to an insufficient workforce (number of staff, key roles and competency levels), resulting in a reduction in capacity to safely and effectively care for local people and a negative impact on service user and patient's needs being met Chief Officer * Collaborative recruitment in A&A for areas including ICT, Primary Care Implementation plan, Mental Health and Clinical Leadership * A new workforce Plan for 2022-2025 was approved in October 2022 which aims to address the changing needs due to demographic changes, and challenges with recruitment and the workforce * Engagement with local secondary schools to expand the range of work experience and modern apprentice options that are available to promote a career in care. * Engagement with Ayrshire College to refine and expand the range of options available for students to experience service delivery in North Ayrshire. * Conduct exit interviews with all staff to understand reasons for leaving, using this intelligence to inform plans to improve working conditions and role satisfaction * Work with local providers to understand the pressures they face and support them, supporting the implementation of the Scottish Living Wage and fair work agenda * Early identification of vacancies and timeous submission of recruitment paperwork to the vacancy scrutiny group * Managed risks to recruiting on a permanent basis rather than relying on temp recurring funding, through creative use of funding and alignment with other service needs/alternatives Locality based recruitment events are held on a weekly basis, hosted by the Care at Home service. These are a key mechanism to grow the workforce and meet the ongoing workforce needs for service delivery of Care at Home Services. * A new Learning and Development Strategy was published for 2023-2028, outlining how we will ensure a trained and supported workforce * Workforce service plans being reviewed developed in alignment with national and local strategy with service redesign to optimise existing workforce capacity and address demand . This is across all areas starting with high priority risks. 12 4 3 12 High The 2022-2025 workforce plan contains numerous actions to address workforce challenges, including: * HR and Service leads meet and will continue to meet on a quarterly basis to update, review and amend work force plan in accordance with service demands and future planning requirements in mind. * * Engage with education colleagues (LA, FE and HE) to support the promotion of the wide range of courses and careers available in Health and Social Care in North Ayrshire HSCP * Locality based recruitment events are held on a weekly basis, hosted by the Care at Home service. These are a key mechanism to grow the workforce and meet the ongoing workforce needs for service delivery of Care at Home Services. * * Work had begun on a draft Succession Planning/ Guidance tool for the HSCP. This guidance would encourage managers and senior leaders to offer development opportunities to help gain essential experience that would help them develop into future leaders. * * Work is ongoing to develop a ‘career pathway’ guidance for all staff, to highlight possible career progression routes for the NAHSCP workforce. * The iMatter staff experience survey and What Matters to You? Engagement continues, to ensure senior managers are able to get feedback from employees about what is important to them in the workplace. 9 3 3 9 Moderate Treat
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North Ayrshire Integration Joint Board Strategic Risk Register - September 2024 Risk Ref Description of Risk Risk Owner Mitigations/Control Measures Previous Score Severity Probability Score Rating Proposed New Control Measures Previous Score Severity Probability Score Rating Risk Tolerance / Appetite Gross Risk Residual Risk SRR09 Local Impact of Scottish Government Policies: risk of further legislative, policy developments or change which impacts on the IJBs ability to deliver on strategic objectives, including funding to deliver on the same. Examples include the Promise, the Living Wage, Free Personal Care, Mental Health Recovery and Renewal, Creating Hope Together and Neurodevelopmental specifications and other future policy developments including the National Care Service. The impact being the inability to deliver on these alongside strategic plan commitments and objectives and the impact of funding for new policy and legislative commitments. Chief Officer * Horizon scanning for policy developments through partners, professional networks including links with Scottish Government policy teams * Regular liaison with Scottish Government and COSLA senior officers * Attendance at the national Chief Officer network. * Responses to consultations on potential implementation of new policy areas * Early impact assessments locally for national policies, including operational and financial service impact * Financial modelling to respond to requests for information to support full funding * Fully brief IJB members and wider partners on policy implications for the IJB to gather support and awareness of any implementation issues or concerns 16 4 4 16 High * Promote and develop pan-Ayrshire approaches to impact assessment of policy implementation * Reinforce the role of Elected Members and IJB members to influence Scottish Government decision making through political routes * consider local implementation alongside available resources to ensure the IJB are aware of developments which are not fully funded and able to make informed decisions * pause recruitment and investment in new service areas until funding position is confirmed 12 4 3 12 High Treat SRR11 National Care Service - Development of the National Care Service leading to uncertainty about the future delivery of services by the IJB resulting in an impact on the current services and staff. Chief Officer * Providing a full response to the Scottish Government Consultations, including scrunity at parliamentary committees of the amendments to the Bill at Stage 2 * Participating in national engagement events organised by Scottish Government * Keeping up to date with and seeking to influence developments via national professional networks * Continue the current transformation programme to continue to deliver the improvements intended to be achieved by integration of health and social care. 15 3 5 15 High * Push for more information where there were significant gaps in the draft legislation, e.g. services included, goverance arrangements, role of National Care Board, escalation and accountability frameworks * Continue seeking to influence developments via national professional networks. * consideration of a local communications plan and approach to manage expectations re implementation and service delivery 15 3 5 15 High Treat SRR12 Clinical and Care Governance: Failure to have an appropriate framework in place leading to an adverse impact on the culture resulting in a reduction in the quality of the delivery of the highest quality of care and support is understood. Chief Social Work Officer and Associate Nursing Director *continuous review of arrangements for Clinical and Care Governance are essential for the delivery of statutory, policy and professional requirements and the achievement of our quality ambitions. *ongoing review of established structures and processes to assure Integration Joint Boards, Health Boards and Local Authorities *empowering clinical and care staff to contribute to the improvement of quality *making sure that there is a strong voice of the people and communities who use our services. * ensure that professional leadership develops good governance for each of the following components: culture, systems, practices, performance, vision and leadership. * delivery of the highest quality of care and support is understood to be the responsibility of everyone working in the organisation - built upon partnership and collaboration within teams, and between health and social care professionals and managers 9 3 3 9 Moderate * Continue to review and develop the governance framework. 9 3 3 9 Moderate Tolerate SRR13 Provider Failure (commissioned services) There is an ongoing risk of social care supplier failure due to staffing and recruitment challenges and the financial viability of care providers. Particuarly across community based support and also in residential settings including care homes. Supplier failure leads to risk to service users, potential for withdrawl of care and discruption to care plans. Senior Managers * Reviewed and monitored via CAHOG and CHOG where intelligence and early warning signs are shared across agencies including the Care Inspectorate; * Enhanced Contract management in place with monitoring tools; * Monthly or quarterly management meetings with companies if required; * Formal support measures including quality of care monitoring; * Financial background checks; * National COSLA involvement; * Moratoria (voluntary or compulsory) in place where risk to service users is considered identified. 12 3 4 12 High * Continue with current governance, mitigation and control measures. * Ongoing engagement with current Community Support Providers. * Where possible scope opportunities for additional providers to support capacity/contingency plans. * Ongoing engagement with current Community Support providers. * Where possible scope opportunities for additional providers to support capacity/contingency plans. * Promote 'open book' approach with providers re financial position; * Ensure services have business continuity plans to minimise impact on service users. 12 3 4 12 High Treat SRR14 (new) Asylum Arrivals - there is a growing risk to health, primary care and social care sustainability, as the numbers of adult asylum seekers dispersed by the Home Office grows, the number of unaccompanied children and young people asylum seekers and trafficked young people grows. Head of Service - Children & Justice Services * North Ayrshire Refugee taskforce led by NAC Housing, attended by Home Office and MEARs dispersal agents, * Agreed targets with COSLA for Mears and resettlemt schemes - new MOD scheme has not yet set targets. *HSCP Asylum Seeker, refugee and Ukrainian Arrival Taskforce * Standing item at bi-monthly PSMT *HSCP Refugee Support Team established to provide initial assessment and screening of all new arrivals. Funding is for one Staff Nurse post. Team has recently taken on assessments of UASC from the school nursing service and discussions about health support to trafficked young people are ongoing *NHSAA Public Health continues to screen and treat TB and blood borne virus issues, n/a 3 4 12 High *Continue governance approaches * Finance team continues to map impact on childrens houses from unaccompanied asylum seekers and trafficked young people, * NHSAA Public Health continues to scrren and treat TB and blood borne virus issues, *HSCP Refugee Support Team continues to screen all new arrivals including UASC linking with Public Health, social work, and other services as required ** Impact statements provided to Home Office and MEARs about on-going stresses on primary care, HSCP Health and Social Care in specific towns and villages as agreed targets likely to be exceeded, * NAC 'buy-back' of 40 ex-council housing scheme to 31 March 2024 to provide more stable accomodation and reduce risks on homelessness services. n/a 3 4 12 High Treat